Hertz Car Rental - Edmonton Downtown Comfort HLE

Worst experience ever!
I rented my car and drove from one town to another. This is where I dropped off. I have pre-paid gas and pay extra insurance and they still charged me gas without notifying me. Also, even though I returned my car on time, they charged me an extra day. I have to call their service centre to find out all these charges. I will never ever rent from Hertz Car Rental again with such experience and suggest most of you to double check your bill with their customer service.

Absolutely horrible experience through Hertz. I had a rental while my vehicle was being repaired. I was told - no smoking and no pets in the vehicle - totally okay with that and agreed to those terms. When I returned the vehicle I was told I returned it in great condition and no concerns - signed saying there would be no cleaning fee. A week an a half later I get a phone call saying that they found pet hair in the vehicle and would be charged $400 to clean the vehicle. Be careful, if you get animal hair on your clothes and get in to the vehicle - they will charge you for it. This is absolutely ridiculous, especially when they waited a week and half to tell me when they told me that I had to return it that day due to needing to rent it out the next day. Also, when I sign paperwork saying that everything is good and no concerns with the condition and that there is no charge, then I shouldn't be charged!

Customer service was great, but had an issue with the amount they charged my card over extending the rental, but got it all sorted out, and I’ll get the money back whenever my bank decides to release the hold, so no big deal. The vehicle was awesome and clean and ready to go when I picked it up. I will definitely rent from there again in the future.

One of the best rental companies I had experience with. The staff were friendly, ready to help all the time. The rental process was fast and convenient. And it was also easy to extend the lease with just a phone call.

Fantastic service every time. Wouldn't rent from anyone else in Edmonton
They secured discounts for us that we didn't even know existed. We had a minor accident with their vehicle, and their first concern was for us (not the van). They processed the insurance claim without any hassle. Another time, we had a weird issue with the rental while we were hundreds of miles from another dealer. They literally shipped another car to us right away, no questions asked.

Don't go here for your car rental needs. They will say one thing and do another thing.

Ankhit and Paras were awesome to work with. I was in a bind for a rental and they had me squared away with zero problems and hassle.
Paras (I hope I got your name right) got me back and forth from there to my hotel in great time, had a great chat with him.
Very personable and friendly crew, thank you so much guys.
Tricky to get to, no doubt about that, but that is hardly the fault of these guys.

I just got stalled outside my apartment and these great people boosted our vehicle in a moment's notice and saved our day!

Thank you very much to this Wonderful Downtown business.

Ankit and Manny are a pleasure to deal with. Very polite and understanding i was very pleased with the whole experience. Everything went smooth, the vehicle saved us! We had an amazing trip to the mountains. I recommend this location and will be a returning customer.