Rogers

I got a Samsung Watch6 for christmas and the store clerk added a second line since I wanted the LTE option on the watch. I trusted that my phone was now working with LTE but in my surprise, the phone calls were not linking to my watch and if I was calling with the watch it was a completly different number. I called the store ckerk to explain the issue, he directed me to 611. The 611 told me the store is the only ones that can link my 2 phone numbers. Back calling the store clerk so he tells me he has no idea how to it and said he was unable to help. He also went as far as telling me they are busy and best to call tomorrow or I can come to the store for him to deactivate the line for my watch they added. I called again 611 for them to deactivate the line and they told me the clerk was never going to be able to deactivate the line at the store, this is only done by phone. Imagine the waist of time I saved by driving back to the store. After 20+ years as a client, I gave up on Rogers and moved my whole business with Telus. Client service was terrible and Rogers needs to train their employees to link Samsung Watches or STOP promoting bring your own device when its not linkable. Rogers only wants us to purchase the devises on their inventory which is ridiculous. Thanks for opening my eyes Rogers, you will never get my business again. Proud new Telus client!