Adidas

They don’t want to return my item because they don’t have that product in their store stock anymore. Poor service

I don't usually write reviews but the staff were very friendly today (Andy and Raphael especially). They went above and beyond with their customer service. Andy knows what to recommend! 10/10 will go back there!

Worst shopping experience ever!
Story: I called them and asked for a specific running shoes and they said they have 5 pairs in stock. Made all the way from Coquitlam and the dude (Taller dude) who claims to be store leader told me they do not have it.
I tell him hey I have called and was informed you have 5 pairs and he insists no it's been a mistake! After me insisting that he needs to check he confirms they have one.
There is absolutely no help and interaction to give you some knowledge on their products etc. Everybody is just moving around and apparently to make sure no one steals anything.
Long story short, I decided to get two pairs and asked for some sort of promotion. He said yes I can give you 15 percent if you subscribe with us and share your email. And then he is like if I do that for you it's final sale. I agreed to that.paid and left. I checked their website and noticed that is a promotion that is given without any condition! So decided to return one of the pairs as I though I would not need two pairs now.when went back he adamantly said no I cannot return that although the receipt was still legit and mentioning that I can return it for 30 days. Even a customer who over heard us interfered and said yes they should return that with no problem. I had to go back and call their head quarters.another call back to the store talking to store manager assistant and he said he would check and get back to me.he did and said yes you can return it and we did not know that! So I have to make all the way back there to return again. Try not to engage in business with these guys as it would be a huge hassle and headache.

Loved the store, super clean and nice looking, helpful staff, had all the sizes in the shoes I wanted. Very friendly girl helped me choose the right size. Nice experience, gonna be coming back!

Sales Andy give us personal service and very nice experience, Adidas company should promote him to manager.

I got here at 8: 00pm and the store was closed. On the website it says that the store is closing at 9pm! Embarrassing for store like Adidas!

Got here at 7: 15pm and store was closed. Online says closes at 9pm. Does no one at the store update this?

Worst customer experience ever in my life without listening over customer issues. Andersan Lam who is store manager does not recognize the customer values. Do not recommend to buy any items from here. They will not going to exchange or refund at any situations.

Closed at 7: 30? Please update your business hours if something is changing!
Useless store

Confusing information.

Online says they close at 9pm

Automated phone says they close at 8pm

I'm at store at 725pm and doors are locked.which one is it?

Wanted to try on a shirt 10 minutes before close and was denied as they were getting ready to close. Store was completely empty. Better to spend your money at sportinglife downstairs where there is service

I have been shopping here for a couple of years now and I always have a great customer experience. Sales associate Harman is always friendly and helpful. She always reminds me about the current sales and makes sure I maximize any discounts or offerings. Great place to shop and excellent customer service from Harman. I will definitely be back!

I went there today to look for some shoes to buy. While i was looking my 6 year old daughter was beside me but i did not notice that she was going under the table. The lady named Brooke approached me and said “she cant go under the table! She cant do that! ”. She said it in a very rude manner and i was shocked. I understand that my daughter shouldnt be doing that but shes only a kid and a kind approach the first time would have been nice. It wasnt like she already told us and we never listened. I dont know why she works in customer service if her attitude is like that. I brought my daughter to the food court with her mom and i came back to the store and ended up purchasing 2 pairs of shoes. Had it not been so close to christmas time and i was behind on christmas shopping, i wouldnt have shopped here because of Brooke. Thanks to the small asian lady that helped me, she was really nice. Brooke needs to be trained on how to talk to customers and how to work in customer service.

My family had a fantastic experience at this Adidas store!

The place is clean, has wonderful selections of shoes and clothing, and exceptional customer service. We met Justin and I believe it was Emily (I'm sorry if I got it wrong) who was always energetic and optimistic when their customers needed them. Justin helped us with our shoe shopping experience and Emily assisted us with our purchase.

Overall, my family would highly recommend this place and we would like to thank you for the wonderful experience.

Sooo helpful, I went to the Granville location since its closer to me and was basically told they can't help me. Fast forward to the Brentwood store and they went above and beyond helping me with me 5 year old gift card and ordering the pants I wanted that were not in stock instore. Thank you again so so much for the help!

I'm pleasantly surprised! Had an amazing shopping experience, both on a service and a personal level. I was suuuuuper anxious coming into the shop because I've never had a pair of running shoes and I'm generally a very shy person. One member from the store leadership team - Harman - she was so attentive, kind, and patient. She taught me how a good shoe should fit, and encouraged me to take my time because she understood how much of an investment it is. Because of her soft skills, I opened up and ended up picking up more than just running shoes: I figured while I was beating my anxiety, I might as well get some socks and shorts too. (Might as well so I didn't have to go elsewhere!). At no point did I ever feel pressured to buy, or spend: Harman really encouraged me to take my time so I would be happy with my purchase. She was honest and pointed out similar items on sale so I could save some money, and would even advise against some of the items I was looking at because it wouldn't be suitable for my exercise goals. Big thank-you again to her!

Wonderful experience from trying on the shoes, to the fitting room, to the check-out. Totally recommended, and I'll be back later this year for colder weather apparel. Looking forward to my next visit!

The staff were all very helpful and friendly. While waiting for product size check from the stockroom, staff provided updates while I kept browsing the store. When the cash register had bit of a wait with a customer doing an exchange, another staff jumped on the second register to keep the line going.

Harman, thank you for being so professional, accommodating, patient with my questions and thank you to your team too, for assisting in finding the alternative to the product I was looking for! Very pleased with team service.

Terrible service and management team who are indifferent and don't really care if you're satisfied with your purchasing experience. This store does a very poor job of representing the Adidas brand. Super disappointed with this place.

The only girl greeting people was the Asian girl while working.i walked around looking for something specifically and the two girls were standing there talking to each other entire time and not help any other customers while holding on to an iPad. I just walked out and went to Nike to purchase a big order instead

Writing on behalf of my mother, and her overall experience at this Adidas store. The sale representatives are really kind and provided great customer service in terms of friendliness, general knowledge and approachability. My mother is an avid Adidas fan, so she wears a lot of the brands clothing.

Unfortunately, my mother had a bad interaction with store manager. My mother waited in line for 10 minutes when she was the only one in the store because the store manager was chatting away with his coworkers. Additionally, my mother forgot that she was wearing an adidas shirt that she previously purchased with the tag hanging out her shirt. The store manager, Steve, I believe, rudely asked my mother if she paid for the shirt yet. Being understanding my mother said yes and asked the store manager to ask his employee who helped my mother with the purchase the week before. The store manager rudely, responded "No, i'm asking you. " This is a extremely brief summary of the interaction, but overall the store manager was extremely rude, as if he missed all his training for the position.

I understand the perspective of the store the manager, and in a completely busy store, with heavy traffic, his response would potentially be acceptable, but my mother was the only one in the store, and purchased other items before. The store manager should be more aware of his own store and should have asked his own employees before confronting a customer off his own hunch. Overall, the store manager prioritizes his own ego and connivence over those of his customers. Not to take away from the amazing floor sale representatives, they were ego.

I went to the store today and I was refuses Entry because I refused to use the hand sanitizer they have. I explained to the girl that I have my own I have a 2 year old (whose hand I was holding) who is sensitive to Certain sanitizers. She said to me no entry if I don’t see you use our sanitizer and even called her manager who said this is the policy. I’m not I am not against cleanliness or washing hands but this policy is not a real policy the store just lost customers.