Anytime Fitness

You get more than what you pay for here. The place is always clean and comfortable to work out in even during the busy times. Staff is nice and does their job well. I’ve only taken one class here which was kickboxing and it was excellent with a great instructor. I definitely recommend this place especially if you live nearby like me.

It’s an okay gym. Convenient location. Turf is absolutely tiny and covered in stuff, but the equipment selection is good. Beware their classes though. I was stretching upstairs and was informed by a (pretty condescending tbh) staff member about an upcoming class and I wasn’t allowed to stay there. So you’re kind of SOL if you need a spot to stretch after your workout and they have a class, because as I said the turf is basically useless.

Equiptment is decent, can get busy in the evening. My only big complaint is that it’s too hot, even before the heat wave they don’t turn the ac on high enough. I hope they read this and please consider turning up the ac! Update: 10 months later and unfortunately I still feel like it’s too warm in here often. If you like to work out in a cool space I would highly consider that prior to a membership purchase.

Really love the gym setup and amount of equipment! Even when it’s busy, I can still work out and adjust if certain machines/racks are taken. The 24-hour availability is also super convenient! Never have any issues with parking and the safety measures at nighttime/early mornings are super accessible. I always feel safe, even when going alone as a younger woman! I have also loved my experiences with the staff. Saya is super friendly and energetic, always checking in to see how I’m doing when I’m there:) I signed up for my membership with her!

The staff is friendly and welcoming, creating a positive atmosphere. The facility is clean and well-maintained. I always leave feeling motivated and energized. Highly recommend this gym for anyone looking to achieve their fitness goals!

I had a really frustrating experience with this gym. The cancellation process is needlessly complicated and time-consuming. It took me multiple attempts to cancel my membership, and even then, they continued to deduct money from my account. It's really disappointing to see a gym with such poor customer service. I wouldn't recommend this gym to anyone looking for a hassle-free experience.

This Anytime Fitness location is good for a quick workout or a run on the treadmill. It's pretty limited when it comes to waits and machines. The gym is also pretty small.

If you are looking for a convenient and well equipped gym, look no further! The gym is so good that even the employees train there before and after their shifts! Shout out to Saya, Jason, Sunny, and Marvin in the office, always welcoming and friendly. The training staff is excellent as well; Grace, Alex, Benita, and Kat are extremely knowledgeable and dedicated to helping their clients reach their goals. This is not the cheapest gym in town, but the gym shows just how much of your money goes into improving your training options through new equipment. Not to mention your FOB gives you access to all the Anytime locations world wide! I popped in for a work out in Mexico and didn't have to pay a drop in fee!

This is one of the largest anytime fitness locations I have visited, and by far my favorite. All the new equipment makes training so much more enjoyable.

If you are considering a new gym, pop in and get the tour! Worth the 10 minutes and you can see for yourself why the regulars here have no intention of leaving. This is a body positive, warm and caring establishment with clients needs as top priority. No gym is for everyone, but this place is almost surgical with how they keep pushing to meet the expectations of their members.

Best Wishes!

Saya sent me an email on October 10,2022 asking me for feedback about the facility, I responded on the same day and after I sent an email, she never responded back. Her message:

Hello Sahar, this is Saya just wanted to reach out and thank you for becoming a staple here at Anytime Fitness New Westminster, BC (6th st)! Your dedication has not gone unnoticed. Please call us if you need anything or can provide us with any feedback as the new eyes and ears of our club.

I responded with:

I would highly suggest that your personal trainers align with the values and attitudes that the facility portrays.  What I pick up is the complete opposite of that - extremely disappointing.

My intention is never to cause blame or projection as I'm aware that when people project these onto you it has everything to do about how they feel about themselves. Everyone is entitled to their opinion, however, in a work place setting, there should be a level of accountability with how one shows up. Self-responsibility for one's own "stuff" is key.

A friendly suggestion to relay this to your personal trainers, since the energy I get is one of separation and "better than" instead of warm, welcoming, cooperation and community.

Lastly, I would approach it in a more positive way. With care, as individuals get defensive when they feel like they are under attack.

Thank you kindly! And I hope that things are able to shift for your personal trainers. A change of attitude would change a lot for them as I'm sure your trainers are talented individuals!

Warmly,

Sahar

On Thursday, January 19,2023

I went to the gym around 8-9am and I was in a really good mood. I saw Saya walk past me, pissed off. It was like she was trying to dominate the territory. So much hostility when she’s around, which is disheartening. The facility would be more enjoyable if the employees were actually nice and respectful. Cooperation, unity and being a respectful Manager/Employee and human being with morals and values is so important for a business to thrive and function and for the members to feel safe. Mental health is so important at times like these.

I even noticed that they took all the photos of the employees down from the wall - Im curious about that. I think it’s important for those who struggle with bullying to know that you are not responsible for the bullies behaviour. DO NOT allow bullies to take advantage of your kind heart because It’s truly about how they feel about themselves.

Within, the last two months I posted a review about Kat Lee, who is a personal trainer here. The review disappeared so I will re-post. I stated how she had told myself and another member to leave the studio because a class was about to start. She was extremely rude and domineering when she said this. She never made eye contact and looked pissed off. The bullying that happens in this environment is extremely inappropriate and disappointing. As an advocate for those who have experienced trauma and severe bullying, know that this is a reflection of the bully and not you.

If this behaviour continues I will be contacting your governing body that regulates personal trainers and resources like WorkSafe BC and the Better Business Bureau.

- I'm replying to Jason as I do not have the option to respond to your message. I look forward to your staff taking 100% responsibility for how they show up.

-I also noticed that you never responded to what I wrote about Saya's behaviour. She is the Manager after all and she did ignore my initial email so instead of emailing you, I find that posting this as a review allows for more accountability. Anything further, I will address in the reviews.

Facilities are clean, people are nice, and the staff is knowledgeable. I've been going for about a month now and personal training with Beenita has changed my whole outlook on life.

Good gym, good equipment, clean

Unfortunately there's a group of screamers that come in and act like they own the place.

Everyone is really nice and welcoming. The Trainer has given me motivation to work hard and achieve my goals. I am enjoying this journey

Have been with Anytime Fitness since the first location opened in the lower mainland and have never cancelled my membership. Been with them for years, and have always had the best experiences! It can get a bit pricey, but it is definitely worth it if you’re a night owl like me. Staff is great, merch is soft af, and they have great safety measures in place for a late night workout!

I'm happy to workout here! Great gym- easy access to the parking. Also 24/7 feature is so practical. No shortage of equipment-

This is such a great gym, all the staff are always super friendly and the place is always so clean.
Highly recommend to anyone

I worked with Grace on my personal training sessions and it was such a great experience!
Grace kept always in mind my health objectives, corrected the movements, encouraged me and has been always available to answer any question even after our sessions. She is easy going, knowledgeable about health and fitness and very professional! I would recommend her to anyone who wants to make a change to a more healthy lifestyle…I have seen the benefits myself of feeling better and stronger after 3 months!

That is a really nice gym! Friendly staff, well located, clean, wipes everywhere for you to clean before and after, lots of equipment for your work out! I enjoy working ou here!

I have been going here for 2 months now and I absolutely love it. It's a great location, the facility has everything I need, and it's open 24 hours. Great gym.

Update. Still love this place.

Really disappointed, been with worst customer service with Mahdis. I went there to cancel my membership for various reasons, but one of the reasons that made me want to cancel my membership at the same moment is that the manager Mahdis was talking to me in a disrespectful and inappropriate manner. She was yelling at me and talking with me without following the rules of covid AT ALL. She was not wearing her mask ALL THE TIME and I asked her to do so few times, no social distance (she was trying to talk with me from the side of the glass protective shield). I’m just concerned about the business because this kind of gym deserves a manager who able to treat the customers well. When you pay +$60 a month you will obviously expect to get a good customer service. I don’t even know how she got the job. Mahdis ended up to say that “I want to cancel your membership because I don’t want this kind of people with us in the gym” I used to highly recommend this gym to all my friends. Not anymore after seeing this behavioral attitude.

I am very pleased with the sanitizing and cleanliness at this Anytime Fitness, especially during the past where there was and still is this focus. Great facilities and initiative is taken to ensure all protocols are followed. I highly recommend this location.

Started coming here after going to the cedar hills branch for the longest time and was underwhelmed by that gym. I was thrilled by the professionalism of the staff at this gym and the amount of equipment available. It gets a little hectic and busy during peak hrs for free weights, but the members and staff do a good job of creating a good environment.

Fantastic gym, clean facilities and very welcoming staff. I highly recommend Grace for personal trainingShe is very personable, motivating and supportive in my fitness journey. Thank you Grace for making workouts so much fun!

I was a member of the gym a couple of years ago and I wanted to try the 1 complimentary training with a personal trainer to see if it fits my needs. After the personal trainer had explained how it works, she asked me to take the personal training option. But at that time it would have cost too much as I had other expenses with a new baby. She shamed me and made me feel extremely bad for not taking her services and not being able to pay for a personal trainer. It completely ruined my gym experience and eventhough I had a 1 year membership, I barely went to the gym as I did not want to encounter that trainer again and because of the horrible way she made me feel.

This gym is great lots of locations easy to book training very convenient! New Westminster location is great! Awesome staff working and great personal training. Definitely recommend Alex! If you want to get fit and healthy highly recommended ladies!

I’m so happy to find a 24/7 gym in my area especially during the pandemic when I spend so much time sitting & working from home. Going to the gym before bedtime has become my new favourite routine to look forward to each day! They have everything that I need & Membership is reasonable. Facility is clean and safe to access. Public transit is right at the front and finding a nearby parking is not an issue especially for midnight goers like me!

Just like another person mentioned here, I have absolutely no problem but I had to stop my workout because that girl keeps harrassing.