August Mazda

Top notch service and vehicle at August Mazda in Kelowna after my very recent trade-in experience. Would definitely recommend them.

We are happy to get our dream family car and thanks to the team for assisting us. We would like to commend Brandon for accommodating our inquiries and for the smooth transactions. Definitely, we will recommend him to our friends & families.

Pleasure to work with August Mazda, very thorough service,
friendly and helpful and prices very competitive

August Mazda treated us so well.
They were clear in their communication, and kept in contact during the process. We love that they asked what we wanted before showing us vehicle options. They didn’t push us to spend more than we were comfortable with.

Staff is friendly, they will give you a ride to the mall to kill time while you wait for your car.

Exemplary after sale customer service.
A few days after purchasing our new Mazda, we discovered a small scratch. When we alerted August Mazda about the scratch, they focused making it right. They repaired the scratch as their focus is customer service. If you are in the market for a new car, we highly recommend August Mazda. They have been amazing.

Very nice experience on our purchase. Feel like we met everyone in the end, like you’re being welcomed to a nice little family. Thomas was so friendly and helpful, and not pushy. Thanks!

I traded in my truck for a 2024 Suna Cx 5. I got a fair price for the truck. There was no low balling and i was treated with kindness and respect from day 1. Drexler was the salesman and i give him a 10 out of 10. Very knowledgeable about all the product. I test drove a few cars and was undecided which way to go. Drexler was very patient with me and at no time did i ever feel pressure to make a decision. In fact it was his kindness and positive attitude that i found very refreshing. He always had time for me as it took a few weeks to close the deal only because i changed my mind twice! I went from a Mazda 3 sport with turbo to a Cx 5 non turbo to finally the Suna Cx5. I've Driven my Mazda for a few days now and i Love it. I'd like to extend my appreciation to Kelly the finance manager. My wife and i shared some laughs with her and it was easy dealing with her. Thanks to Avery the nice lady who did our insurance. Finally Jordon the Delivery Specialist showed us all the in's and out's of our new Mazda's infotainment center and other features and for the bottle of wine! All in all a great experience from August Mazda. Thanks form Alex and Robin. Cheers!

Amazing and friendly service. Additionally no feel of pressure to make any decisions but was informed effectively about additional services.

Test drive of cx-90 today. No rush, knowledgeable salesman Thomas, very reasonable trade in offer, nice building. Nice building. All good for first impressions. Nice car.

Shuttle service was excellent. Repair services were within the expected range for dealership.

AMAZING! Always feel good walking in and we have the best service ever there. Love dealing with Steve!

I visited a few dealerships in Kelowna but something had drawn me to August Mazda where I met a very pleasant young salesman Thomas. I am truly happy that he was working that evening as he with an ease explained all the details and comparison between the two cars I liked. Thomas' knowledge and professionalism assured me that I will return to Mazda dealership in the morning to finalize my choice. We did another drive and Thomas made it so easy for me to decide on the best vehicle for my needs.
The whole atmosphere of August Mazda felt great and welcoming, the staff I met were also very friendly and professional.
Thank you Thomas for being a top notch caring sales man attending to all details involved in my purchase. I drive my Mazda for just under one week but feel very safe and comfortable.
Happy Mazda owner Yana.

Choosing the right car can be a daunting task, but we are thrilled to have made the right choice by selecting Mazda as our first vehicle. We have thoroughly enjoyed our Mazda CX 5 and the driving experience it provides. We would like to take this opportunity to express our sincere gratitude to Randy Katelnikoff, who was incredibly helpful and provided us with all the information we needed. His professionalism and friendly attitude made the process so much smoother. We highly recommend Randy Katelnikoff and the rest of the staff at August Mazda for their excellent service. Thank you for making our car buying experience an enjoyable and stress-free one. We appreciate it!

I purchased a car here a year-and-a-half ago and I've no complaints. Everyone I've dealt with has been excellent from the salespeople to the folks in accounting to the service desk.

We just bought a car from Salesman Drexler. We found the service from him exceptional and very pleasant. He never pressured us and was very straight forward. He made our experience enjoyable. My wife and I will highly recommend him for car purchase at Mazda.

The staff at August Mazda always provides great service! Compared to the experiences we had on the lower mainland, we trust that if they suggest something needs replaced then it likely should be. Not like other dealerships who have sales targets and want you to replace something every single time.
Jason provides great attention to detail and builds relationships with his clients in services.

Everyone was very friendly and polite to me and my dog! The service was on time and my car was also clean and shiny when I picked it up. Thank you.

Everyone was extremely nice and helpful. I have nothing bad to say. It was a great buying experience and I absolutely love the mx5!

I only have great comments to mention about August Mazda and their clubhouse advisor STEVE PARFITT, whose unique, amazing, professional and impeccable customer service made the whole difference in our journey in search of a reliable vehicle. Steve went above and beyond all expectations. This is the place to go in the Okanagan. 100 out of 100! Congrats to the whole team.

Great experience here with Steve and the team. Always fast responses to emails. Very happy with our car.

Terrible customer service!

I have wrote them twice about two different things to do with my car and they didn't respond either time!

Located almost new used SUV at August Mazda, treated great by sales staff and support staff, very fair with our trade in, had vehicle ready to go as promised, reviewed all features of the vehicle, looked after the insurance transfer, etc. We were very satisfied and based on our experience it appears that we will likely get our vehicle serviced there as well. Thank-you August Mazda staff and particularly salesman Randy. Just an add-on, must comment on service department, very friendly and accommodating, been a long time since I've had such good service, thumbs up to August Mazda!

Dealing with August Mazda was easy, comfortable and professional! All the staff I dealt with including the Manager Andrew and my great sales girl Kendal were really a pleasure to work with. Plus I LOVE my new Mazda CX30!

This is my first brand new car, I was terrified of going to a dealership but Drexler was absolutely fantastic. I know nothing about cars so I had a lot of questions, Drexler was so informative and quick to respond. He made this process so smooth and quick, highly recommend. Also, my car is amazing

I recently bought a CX5 from August Mazda and I was very happy with the service I received. This was my first time purchasing a new vehicle at a dealership and I was very pleased with the customer service and overall process. Drexler and Randy were very knowledgeable and answered all of my questions to help me find the perfect vehicle. All of the staff were very friendly. I also appreciated them reaching out to me asking how I like my new vehicle. Great experience overall!

We just purchased our new 2021.5 CX 9 signature series with the blackout pkg.
Very pleased impressed and overly satisfied with the entire process from the initial online inquiry to the meeting with our salesman Drexler.
Drexler is very professional, goes above and beyond to be sure your well informed, taken care of and satisfied with your purchase.

Melissa the finance specialist is an amazing professional who takes the time to make the process seamless, timely and well informed.

From the beginning of the process to the delivery everything was and is superior and far above any other dealer has done.

Job well done Drexler, Melissa, and the entire team at August Mazda.

I highly recommend going to see this team if you want a superior experience and highly qualified team to make buying experience the best you will ever have.

Had a bit of a missed understanding with the service department last year in regards the replacement of nav screen on my mazda cx9, whoever the issue was rectified this year and the staff that helped me this time were nice and professional and very informative

This is definitely a GREAT place to buy a car in Kelowna. I wasn’t expecting to buy a car when I walked on to that lot, but the combination of finding my perfect match and the amazing Kendal made it happen! She was very educational but not pushy or aggressive about the sale. She just wants to get you in the right car for you! I also loved how upfront and “bullshit free” the sales approach was. Totally recommend going in there to see Kendal about getting you in some new wheels. Thanks guys…. Love my new whip!

This is the first time I am owning a car in my life. The staffs are friendly and knowledgeable. The financing options/add-ons/warranties could be more transparent and explanatory, but the staffs are doing a great job listening to your opinions. There is no hidden fees. I am lucky to have the most beautiful and fun car and the most trustworthy and reliable dealership in the town.

Never had any issues here! I was in with a friend when she was shopping and the entire experience was a delight. Everybody was really friendly and went through everything in detail, but most of all they were NOT pushy which is something I really don't like in a dealership.

Brought my car in for regular maintenance and they made sure it was a painless experience. They consistently provide excellent customer service.

Great staff and service. Very friendly.

I was a little disappointed at the noticeable increase in price; apparently this comes from Mazda itself but it was $14 more from my last bill for the same thing

This is my 2nd CX9 because it's an SUV that is actually fun to drive. Added to that, the service at August always goes as planned, and everyone there is a pleasure to deal with.

Have always been happy with the service centre at August Mazda. That's why I keep going back. Knowledgeable people who don't try and push extra services on you. So I've always had faith in what they recommend and it's turned out right. I've even had instances in which they discourage me from a service that is not required. It has made me have full trust in them.

Always such a great experience. Staff are awesome and always go the extra mile. My business feels appreciated. Thank you!

Great dealership and service! We flew into town and picked up my new truck and the process was seamless. Would highly recommend August Motors!

Everyone at this dealership is so kind, professional, and eager to help. The experience couldn’t have possibly gone any smoother, and this was my very first time buying a new car. Gord really knows his stuff and took great care of me.

Very good friendly service. Bought a used car and they really go through and fix everything so that it's ready to drive. I highly recommend the August Mazda experience!

Service was reasonably priced, and I was pleased they did not try to upsell me on other services that were not really required.

Small touches included the car wash and vacuum. Courtesy car during the few hours they had my vehicle was also appreciated.

One of the best, caring, car lot in town. Larry Dodd who helped us had the car for us. It only took us over 5 dealerships. To save you some legwork go to Kelowna Mazda.

I couldn't be happier with my service. Jerry Feist did an amazing job getting me and my family into the right vehicle. The whole team were a pleasure to work with and made buying a vehicle enjoyable. The atmosphere of the place is welcoming and working the deal in their open space was way better than the cubicles you find at some of the other dealerships. I would recommend the August group and their friendly team to anyone!

Excellent staff and quick service. They're always willing to take my appointments earlier or later if they can fit me in and are very flexible. The courtesy driver, Paul, is wonderful.

I bought a pre-owned CX-5 here in January. That experience was great. However, at the beginning of March my car's battery died. I went in to Mazda to have it replaced. I told them that I had only bought the car 6 weeks ago from them and asked that they cover the cost of the battery, since they told me specifically the battery was good when I bought the car and that clearly was not the case. They said it wasn't their problem, but went on to tell me that they checked the battery in December, and that it might have worn out on their lot since I didn't buy the car until January.
In my opinion, this is still their responsibility. They told me the battery died sitting on their lot before I bought it. However, they told me that this was not their problem, but that they would give me a free oil change 'so they did not lose my business'. Needless to say, you have lost my business. I would not recommend others buy here and do not trust their services.

Couldn't have been happier with my experience! As a new car owner I was nervous about stepping onto a dealership lot but the moment I was greeted and interacted with the team, my anxiety subsided. Kendal was an absolute dream to work with! She listened to all of my needs and did not pressure me one bit. She even took the extra time at the end of her shift to let me test drive a vehicle (my now beautiful CX3). From start to finish, it was a breeze. Extra bonus for being helped by all females! Shout out to the women working in a male dominated feild!

Great experience purchasing our new CX-5. Thanks to Kendal, the sales advisor, and the rest of the staff for their patience and accommodating our needs. Kendal was always there with sensible options and no sales pressure.

We recently dealt with August Mazda to lease our new SUV. Everyone we dealt with was top class! Our salesperson Jerry was very friendly and knowledgeable, but not pushy at all. Gord helped us out with the lease and was also very nice and made sure we understood all of the details of the agreement. He didn’t try to upsell anything and he genuinely was looking out for us to make sure we got the best deal for our needs. Avery was brought in to help us out with our insurance and she too was great to work with. She made sure we understood the different options and anticipated our needs to make the process really smooth. It was a great experience all around! If you are in the market for a car, it would be a mistake to not make a visit to August Mazda.

Excellent no pressure salesman! Were able to take our time and evaluate our intended purchase. Overall excellent experience!

I have had my Mazda for 3 years now and I actually look forward to taking it in to the Mazda dealership for its servicing every time because the staff are so kind and personable. They take the time to explain things and let me know in advance when a particular service may be necessary in the future so I have lots of time to prepare for it. I have always experienced honesty and integrity from their service department and for that I am incredibly grateful! I’m so happy I chose Mazda for my first brand new car, and with the amazing customer service, they’ll be stuck with me for life:)

Fantastic service from the moment you walk into the service area. Both the receptionist and our Service Advisor, Nathan, treated us like valued customers. They were courteous, professional and patient. Nathan took the time to answer and explain the whole issue of winter tires for a Mazda3 with me. His explanations will save us money in the fall when we have to buy 4 new winter tires. All in all, a totally satisfying experience.

Been a customer for five+ years now, outstanding service all the way. Most recently we took our car in for a service job and noticed a few months later that there was an oil leak. I took it in and they stepped up immediately and told me it was due to a mistake during the last service job and they repaired it at zero cost to me. That kind of transparency and genuine honesty is why we will be long time August Mazda customers! Also, Paul, the shuttle driver is always a pleasure to chat with-feels like a family friend at this point!

Doug at Kelowna Mazda was excellent! We were so pleased with the entire purchasing process. With little experience driving a standard transmission, Doug was quick to calm the nerves and provide some rather helpful tips. Not only was his approach genuine but we had quite a bit of fun on our test drives. Thank you Doug for welcoming us into the Mazda family!

Worst service department in Kelowna. Clueless with respect to their products particularly the finicky RX8, although they claim to know all about them. They have NEVER managed to address any problem the first go around with this vehicle. My latest experience being their inability to perform an accurate compression test. Same car, two tests, two different results. Oh yes then they forget to plug a bunch of stuff in after the test. I go to fetch it and it runs like poop so left it there and that is when discovered things were left unplugged. Now after they redid the second test they say " oh likely that the numbers on the compression test could still come up some more" Does that mean second compression test was also not done correctly? Who knows. What I do know is I am cured of buying a Mazda as dealing with this service department is an absolute joke. Shame on you Kelowna Mazda.

Very nice staff. And a amazing refreshment center. For all customers to enjoy on a hot day. That put them over the top for me. I know its small, but they had a variey of free juices. Not just water. Im a sugar nut, so that made my day. And it was a HOT one. Thanks Mazda.

Overall experience 4.33 Stars (rounded down) - Overall I would recommend this place.

Buying Experience 5/5 - Jerry and Kelli were incredibly helpful with answering questions and that made me do a 400km roadtrip to buy a car from this dealership.

Service Experience 3/5 - This is tied to the services performed when buying a used car.
The headlights were not working which we discovered while driving down Coquihalla. It was later found that the headlights were missing a fuse.
Check Engine Light came on 10 minutes after driving the car off the lot. We brought it back and was told they knew about it, changed a part, it came on again and then deleted itself. Not sure if they checked more thoroughly after that.

After Sales Experience 5/5 - I informed Jerry of the problem, the GM got involved and they supported me to get everything back up to snuff.

I am not usually a big review writer but I wanted to share an experience that was exceptional.
As a senior and an owner of a 17 year old Pickup I required a small clip for a wind deflector. My thought was this was going to be a long shot at best.
Isaac and Conrad in the parts department made it their mission to find this part, for a one dollar part on a 17 year old truck that required going through a myriad of bins to find this one unique clip.

Isaac made it his mission. Speaks volumes to the kind of staff this dealership hires.
Thanks Guys

From start to finish the experience was amazing. Sheri was there every step of the way to answer my list of questions and make me feel important! Matt August, and the whole Kelowna Mazda team were helpful, kind and supportive. I am very happy with my new cx-5:)

I have only been here a few times but every time the customer service is awesome. Super friendly and personal. Thanks for a great experience!

There service department was very accommodating finding a time that was convenient for me, as I had to cancel my first appointment. Work was done by the time they said it would be
And the service team was efficient in putting together the appropriate paperwork.

Steve was an amazing salesman from start to finish! He didn't push he was open and very refreshing. I can not thank him enough for helping me get into my new car!

I went in to replace have them the left rear signal light, which I had already purchased. I had to wait for at least an hour, and they charged $28. Compare that with North Hill Mazda in Calgary, who not only changed my brake light, but checked my brakes and didn't charge me.