A&W Canada

Pookie needs to go! She is an embarrassment to such a great establishment. I have never experienced such poor communication and lack of respect and customer service. Will NEVER go back here. The staff speak in punjabi about customers and giggle and laugh while starring back at them. Zero respect given to customers. I don't understand why they don't hire and train staff to be polite, and professional.

Wow just encountered Pookie be extremely rude to the lady in front of me. Such a horrible experience especially in front of her children and then to talk about it with the back end staff. The customer wasn't wrong and Pookie should immediately be let go of her behavior. Such a shame they hire people like her. Staff and service here are horrible

I ordered a takeout burrito, but when I opened it in the car, it was completely different from what I ordered. I wonder if it was because they were in a hurry to get off work soon.

Have’nt eaten at any A&W since wife and I were served raw hamburgers at Tsawwassen Mills. Will never eat at A&W anywhere ever.yuck Update: took another chance at A&W Tsawwassen Mills ordered Teen combo sat down to eat and then noticed the lettuce on my burg. Brown spots all over how discusting who told employees to put rotted lettuce on peoples food. This time for sure I will never be desperate enough to eat there again. Yuk

Awful Customer Service. The cashier asked me what I wanted, I already started to order, she turned back to the kitchen, totally ignoring me, then came back to ask me again what I wanted. Didn't ask me if I wanted to dine in or take out, when I reminded her I needed to take out, she looked very unhappy. When I asked her for a receipt, she was even unhappier and handed me someone else's receipt.

Behind the counter was complete chaos – no strong leadership and untrained employees turning out incorrect orders and making customers who ordered 15 minutes ago wait while they put out food for customers who ordered a minute or two ago. Prioritization is not there.

Additionally, yes, it is a food court, but employees were hopping between tills giving people no clear direction where to line up. 3 people cut in front of me before I finally had to tell someone off for saying that they were there first. Not the kind of interaction I want to have when I am just trying to get a coffee and a breakfast sandwich. Very frustrating experience and I'm definitely not coming back. Maybe this is just the breakfast roster but wow. Very painful.

No clear place to line up, everyone is all over and no one behind the counter knows what’s going on. Lost my business due to chaos.

This location is across the street from Tsawwassen Mills mall.

Lots of parking.

The food was ok. We had the spicy Habinero Chicken.

Bathroom was clean

The best part was the outdoor seating.

While standing in line, I was told that the customer in front of me was the last order they would accept at 6: 40 when the hours of operation are listed as closing at 7pm. Extremely unprofessional.

Loved food and good customer service.there staff member named Rishu was very helpful and respective

I usually prefer this location as the staff are really friendly and the food is always good however today was definitely the exception. Between the food being stale and cold the worker preparing the food had her mask below her chin and was using her arm to wipe her face multiple times will handling the food. Needless to say I will NEVER go back to this location.

The store manager has been great always toward the customer and the staff is always been great! The food was also good.

Usually I love A&W but not this location. Went with my husband for lunch, ordered two beyond burgers with lettuce wraps. He got one lettuce wrap and two burgers which one of them was different from the beyond burger because had a different color.what was that? Meat burger? Only God knows. Well I am disappointed and I don't think we will go there again.

Located in Tsawwassen Mills food court. Long queues during lunch time. One self-order kiosk. Accepts coupons. Beyond Meat Burger in blind test indistinguishable to meat burger. Washroom nearby. Numerous food court seatings. Limited availability of high-chairs.