A&W Canada

Teen burger was good. Haven't ever had A&W in Canada and arrived late so saw an opportunity. Kind of rough area with a lot of weirdness going on (really inebriated customer reciting adhoc poetry about his member, etc) but cashier/manager was unflappable and provided great service.

The lobby has a significant "bar and stools" design, but the stools are embedded in the floor too close to the table if you've got any kind of jelly belly. There is also tables & chairs and that's my only criticism.

Bad service foreigners stealing our $ service slow unfriendly not courteous not recommended

Day shift is fine. Night shift is beyond terrible. These people ALWAYS ruin my night. They just left me standing in the rain for 20 plus minutes and wouldn't even take my order. They were inside ON THEIR PHONES.one guy was pretending to wash the tables while STARING AT HIS PHONE. The only good reviews for this place are from people of Indian descent. Conveniently the people working there are of Indian descent. Clearly there's alot of fake reviews. Don't be scammed by the scammers. I'll be sure to stay away and take my money else where.

Fast and Great customer service. It is very well maintained even in the toughest locations of the city. Kudos to the team for doing amanzing service. Beyond meat burger with extra spicy sauce was just beyond best.

Always forgetting things, never wants to fix an issue, rude, closing early without exception. Very disappointed. Definitely choosing south end a&w over this location.

Never in my life did I think I would get lost in the sauce. My burger was so saucy and delicious that I had a spiritual reckoning. Thank you Victoria Creacent A&W! My life is forever changed.

Just went to drive thru. Forgot our straws and forks. But was okay. So many homeless outside.

Despite being in downtown Nanaimo (junkie central) this place is actually a bright spot. Hot, fresh food and really, really great staff. Pleasantly surprised by a fast food joint.

There is a manager named Amandeep, so helpful and cooperative. She manages the store well. I really like her smile

Okay, I went there twice this night, I was super hungry, was super nice to the person who was taking the order. Wanted to share the burger with my friend, I simply requested them to cut it in half, but it wasn’t fulfilled. Only giving 3 stars cz we were hungry and food was good. The order taker in the drive-thru sounded rude and frustrated. A&W really needs to train their employees in terms of customer service.
Sorry guys, do better
Thanks for the yummy meal tho

I am a regular customer of this store. The quality of food is always at the top but there’s one new guy Brar. I really liked his service and the way how he treats customers. Love this place.

Very pleasant and polite and nice hot food also nice and clean will definitely return thank you I was starving

Onion rings are to die for. If you get them ask for extra seasoning and spicy chipotle mayo it’s a game changer! Nice staff and the place is well maintained compared to other restaurants in downtown Nanaimo.

OH MY DAYS! I WOKE UP THIS MORNING THINKING I WAS GOING TO HAVE GREAT TIME GRABBING SOME BREAKFAST FROM A&W, BUT I WAS WRONG! THE SIZE OF THE WRAP LEFT ME VERY DISAPPOINTED! THE PRICE IS ABSURD FOR THE SIZE OF THE WRAP. A&W WE NEED TO DO BETTER!

Today i went this store and a girl with glasses was very nice to me and the food was average. I am from vancouver to compare from the stores here the service was not best but the employer who took my order her behaviour was very polite.

Just drive through.found it really hard to talk to the person. The system seems old and worn out. Trouble hearing on both sides of the thing

Great service and the burger and fries were hot we enjoyed our food. Probably the best I have had from an a&w

Food was good. Could hardly understand drive thru guy through the speaker. Card reader was dirty and didn't read the first time. What a put out to have to wipe it off so the tap worked. Buddy couldn't give me my food and close the window fast enough. I was the only one there. Guess buddy was having a bad day, or I interrupted a phonecall.

For serving drunks (it's located by numerous bars/pubs) at 330am as well as those of us in the drive thru, the service was okay. The food was hot and fresh, but the voice through the speaker was short and rude.