A&W Canada

My son and I ordered the All Canadian breakfast so that I could have a hot meal on this day of -14 degrees celsius and I received a cold breakfast. The toast was cold, the bacon was cold, the sausage was cold, the hash brown was stuff from being cold. The only item that was hot was the eggs, because I ordered custom eggs.

First time at this location, staff took a while to acknowledge and take my order. When i got my food i realized my hash browns were not fresh, they were not freshly fried, and the cheese was half on the actual sandwhich. Never had an experience like this at any other A&W.

Love the food. Fries could be a tad saltier in my opinion. Overall, great restaurant, great food, even greater service and friendliness from the employees.

This particular location is quite different from others. They are disconnected from the customers. They make you feel like they are going out of their way for you. They appear rushed even if just one person was in-line and.

It's a&w so it was ok. Service was friendly, food nothing special. Atmosphere don't know as I did a drive through

Foods pretty consistent and 9/10 the orders correct when they hand it to you at the drive through.

Other than it being expensive for a fast food burger place, everything was fantastic. It's a great place for a treat.

I eat at A&W because I can get a Lettuce Wrap burger and ask for no salt and they come thru most of the time. I have often asked for no ketchup in the past but I am often told it does not come with ketchup so I went on their website to look at the menu and confirm this and to my delight I read the ingredients and confirmed no ketchup was mentioned. So I I went to Sumas way location today and ordered my usual lettuce wrap uncle burger. But when I started eating it I found it had been loaded with ketchup. I called to complain and I was asked if I had ordered it without ketchup. I told them I had not and that it does not come with Ketchup. Then I was told to take it up with management. So I asked for the manager and when the manager came on I was asked again if I had ordered it without ketchup. I again said It should not have ketchup and to prove my point I started reading the ingredients from their website. The line went quiet and then I realized I was hung up on. I called back incase it was an accident but I went to voice mail. I know she did not like me telling her what is supposed to be on the burgers, but what am I supposed to do? It is right there on the site and they do not want to know from customers what to put on their food as set out by their corporate office. This location does not care how the food is made or dealing with customer complaints. I recommend staying away from this location. I want my money back and I want everyone to know how I was treated. I have gone to this location many times over the years but if this is how they treat customers then I will not be going back again.

Teen burger is great, the lettuce was crisp and fresh. The fries were good. I have low score for atmosphere because I did drive through.

Two strikes and not going to try a third. Didn’t give me my gravy last time and this time no fries for my gravy. No apology when going back in to let them know. Instead get blamed for their mistake. Might also help if you fixed your drive through screen.

The food is good, as usual for A&W. The dining area is roomy. However the service here is amateur compared to other A&W franchises. Workers look harried, unsure, and their Indian accents are very thick. Staff too monocultural for my liking. Washroom cleanliness needs improvement.

Ordered 2 double burgers, fries and asked for a fork. Got 2 completely different single burgers and no fork. Even reminded the guy at the window about the fork and still mostly incorrect. It wasn’t even busy.

We came in specifically for a manager's special advertised on their large video sign outside. The server said the special is no longer valid.even though it is still on the sign. He wouldn't respect the offer. He even tried to upsell me to something else. I complained and said any respectable business would not do what he did. So I bought the advertised product with a coupon I had, all the while making it clear that this was wrong. Later as we were eating, the server came, apologized and refunded the difference; he said it was with manager's authorization.

Oh.and the table we sat at looked clean but was very sticky.

Two thumbs up! Much better than McDonald’s! They let you use your coupon a few times also.

We regularly come to this location for breakfast and the service, food, and overall cleanliness has declined over the last while. The bathrooms are gross, the booths are ripped, the tables are sticky.

Very friendly staff.
The concern I have is it is almost unbearable to sit in the restaurant as the heat is SOOOOO HIGH in there. The staff said there is an issue with the heat. Can you please get this fixed so customers can comfortably sit within the restaurant?

A&W Canada. Why mail out coupons for 2 combos for $16.99 and not allow mix and match for identical priced items? Current promotions for chubby chicken combos, 2 for $16.99 and also 2 teen burger combos for $16.99. Why in the world you do not allow a customer to order 1 chicken and one beef combo is illogical.

What’s up with the frozen root beer? Tastes like slightly sweet ice with noooo flavour! Better to get a root beer slushie at the gas station for half the price. Save yourself. Sorry a & w not this time.

Worst a&w location by far. Zero customer service. Not sure how the a&w franchise can allow such a store. Pass by this store and go to whatcom location if you must.

Really disappointing experience. Employee working the drive thru window tonight was extremely rude. Lots of attitude and wouldn't even acknowledge us when interacting at the window.made the entire experience very uncomfortable.