BC Cancer Agency

It seems that there is never anyone working at the front desk (2368 ext). I've tried to call in several times, within their opening hours and all I'm hit with is their pre-recorded message. So, I decided to leave a message, but they never got back to me. The following day I just let the call through, for the general line, they say they can only transfer me back to the (2386 ext) desk. Where I'm listening to the same pre-recorded message again.

They do the best with what they have. The facility shows signs of age (frequent elevator or WC out of order) but still well kept.

The care my Mom receives here is phenomenal. Dr. Smrke is excellent. The reason for the 3 stars is the with the department that does lab work. Something needs to be done about the long wait times. It’s not fair for very sick chemo patients to come in and have a very lengthy wait to get blood taken. Combined with chemo it makes for an extremely long day. I understand the shortages but as a province let’s figure out a solution on the strain our healthcare system is experiencing.

I would like to Express my opinion on what had happened these past months.
First off I would like to give Thanks to you for taking your time in "wait for a call" 4 months ago when my family had reached out in hope for my mom who has cancer
It took 2 MONTHS for a phone call back.

My mom could have gotten the help she needed before the cancer got worse.
Now she is on her death bed and I now have to say goodbye to my mom.

We had reached out to alot of places and this is one of the many. Give better care to everyone in need.

Omg, the kindness of the medical staff here is incomparable. Once you actually get into our system, you are treated like gold with the utmost respect and compassion.