BC Fasteners & Tools 2000 Ltd.

I spent the morning trying to find 4 bolts. The only place that seemed to have the size and length in stock was this location. I had been to 3 automotive stores and 3 hardware stores and was directed to this company. The Surrey location (very nice guy) told me the Burnaby location had the bolts in stock. So I drove all the way there, (35 minutes) they had them and I was happy. Then the guy at the counter sheepishly told me I had to buy $25 worth of merchandise in order to be able to buy $5 worth of bolts. I explained my frustrating morning to him, but he told me he couldn't sell me the bolts because it was the manager's policy and he'd get in trouble if he sold me less than $25. I've never come across this before, and I was so angry that I wanted to speak to this manager, but he wasn't in. If you have the choice, deal with Surrey. The people working at this location seem like nice people. The policy they are having to enforce is really frustrating and seems rooted in trying to make more money than customer service. I asked if I could buy $25 worth and then return the stuff I didn't want.nope. I didn't buy $25 worth of stuff I couldn't use and left quite angry. Save yourself the anger and frustration. Find another supplier or deal with the Surrey branch. Wasted an hour of my day!

25$ minimum order policy at the counter what is this? What a joke wouldn't waste time with this place.

Same poor experience as the other reviewer.
You drive 1/2 hour to get to this place, only to be told that there is a $25 min for cash sales. And that was after it took 10-15 min for the guy at the counter to make sure they had the fasteners I needed. Any exceptions I ask? "No - that's the policy" I'm told. I say - funny it doesn't say anything like that on your website (I checked before going) to be told "Oh yeah, the website is done out of Kelowna! "? Who cares where the website is done?
So I ask if I can set up an account. The counter guy calls over to the woman at the other end of the counter. She says it will be at least 1.5 hours, because she is just on her way to the bank. OMG.
I get that they could have this kind of a policy in place if there were 6 people queued up in 4 lines all trying to buy small orders at the same time.
However, I went in in the middle of the day, in the middle of the week and I WAS THE ONLY PERSON IN THE STORE.
Zero empathy.
Zero customer service.
People like this shouldn't be in business.
Hopefully more people will read the current reviews.
I'll never be back, and hopefully others will also avoid the frustration.

Prime example of a company taking advantage of the pandemic to instill policies that benefit them and make it inconvenient for customers. 25$ minimum order? Basically no one can cash purchase from the counter without setting up an account, which can't be done at the counter. Waste of time, highly suggest taking business elsewhere.

I ordered a Milwaukee polisher online and it came in 3 days and was cheaper than any other stores. Would highly recommend.

The items were affordably priced and shipped and received as quickly as expected.

What more can one ask?:)

The people who answered the phones are friendly and knowledgeable. I went to the Burnaby Store all I needed was 1bolt 3 washers and a nut. The staff treated me as if I were a regular customer no rush and with great interest in what I was doing. Thanks again keep up the good work. Thanks Peter

Excellent Service. Needed some bolts for a truck restoration. The staff were super friendly & helpful.

Great place, always able to help me out and after todays search for 3 bolts, I ended up waking away with a handshake for payment. Will return and recommend

Not recommended. I provided a detailed list for quote and was ignored. I called about the quote 2 weeks later and was told to send the list again. Never got a response. Took my business elsewhere.

Wow, great service and price, order delivered next day, hope more location business can be as good as you guys, thanks