BC Ferries Vacations

I had the absolute best customer care with Eleonora. Booking more than one room but only traveling with one vehicle online was dealt with much more economically when handled with this amazing representative. Definitely will be calling in future rather than booking online.

Everything went off without a hitch. 20 min. Delay on the way home but with the view and the extra ride it's not somthing to complain about. Hotel was great. Reservations all in order for a simple time with pre printed vouchers. Make sure you show up 30 min prior to sailing!

My wife and I booked this stay through B. C ferry vacations. The Hotel that we booked was for the Double Tree.
We checked in later in the evening of Sept 30 to a room with black mold in the shower and what looked like feces splattered on the back of the bathroom door.
In the morning I visit the lobby for the complimentary continental breakfast. The host seated me, after eating I was charged 27 dollar's because I had some bacon from the table and that was not included.
Today I was going through my credit card statement to find another charge from the hotel. Upon check in they they had told us the the parking was free, but I was charged 27 a day plus taxes for this. The staff at the front deck was discourteous, the room was not at clean.
Apart from paying 300 plus a night they offer valet parking and a complimentary breakfast but charge you for both onto your room.
I feel like I was taken advantaged of.

Just used BC Ferries Vacations to book a trip to Ucluelet. I was within 72 hours of booking a trip so I had to phone in. The process was a breeze. Excellent customer service. I was able to secure a room on extremely short notice. Shout out to Doug the representative I spoke to on the phone for sorting everything out for me. This isn't my first time using BC Ferries Vacations and certainly won't be my last.

Phenomenal service! The agents worked hard to ensure that we were able to do a trip that met our needs! (It was myself, my 14 year old daughter and our dog while my husband was at work). They kept working until they found us accommodations that worked (pet friendly), and booked everything for us. The hotels they found were amazing - and some of the best pet friendly ones that I have ever stayed at! The ferries were booked too. I paid it all in advance so the only thing I had to worry about when the time came was good and spending money. There were bonus perks too from booking through BC Ferries - such as breakfast and parking deals depending on the accommodation. Thank you so much for throwing this together for us! Would highly recommend and would definitely book through them again!

The experience is a must do. The motion of the boat, the sound of the water, and the fresh air is so relaxing. Be prepared for a very tight fit getting out and back into your vehicle though.

Ferry was good. No cancelation that day
Hotel Victoria was pleasant as always. Staff was great.

Very disappointed with customer service.
We booked a vacation on Galianao.
The booking was accepted. The very next day they canceled our booking.
Tried to upsell a more expensive rate.
Very dishonest
Stay away from bc ferries vacation

I booked a package in advance, but never heard back from them and when I contacted customer service, they told me my request was denied. Would not recommend booking vacation packages with bcferries

We stayed at the Prestige Hotel, waterfront, in Sooke on Vancouver Island and it was really lovely. We were there during the week and hardly any other people

Used the Ferries Vacation to go to Whitecaps game with family.
Made for an affordable and excellent time

You can't change any ferry reservations made as part of these packages online, or with phone agents - only specifically with staff in the vacations department. Total mistake. Don't use.

Forgot my bag inside the Ferry terminal and already drove onto the ferry without noticing. Once I noticed, I let the staff know and they were so friendly and quick to get someone to bring my bag on board. Great customer service while being extremely friendly and professional.

All around it was an great experience booking with bc ferries vacations. Maria whome we talked to on the phone was amazing, helpful and so nice. She found us an amazing hotel last minute over newyears weekend.

Times are never accurate anymore and it’s impossible to know if you’re too early or late as it could be a ferry that is just running late, essentially meaning the schedule is useless. Literally ended up separating my girlfriend and I as she went into Horseshoe bay thinking we had 30 mins based on the schedule when in fact we only had 5.

I went on a long weekend. I recommend you book tickets well in advance for its busy. I got there 30 mins prior and was the last car on. I was lucky, I also appreciate that there is somewhere to take your dog it's convenient and accommodating.

I use the ferry on a regular basis and really have compliment BC Ferries on hiring such excellent crew. It is always a great experience on you mini cruises! Still haven’t found the formal dining room though.

Been on 2 vacays with BCF and had a good time. A good way to book through a single point of contact and with the packages already negotiated by BCF, there is no need to think twice

Traveling in the ferry is a great experience. Good flexible options between the deck and indoor seating or both as per travel time. Take your personal vehicle if you can to drive around on the islands. Have done multiple trips at various times and loved the comfortable journey, with a nice and simple menu at the onboard cafeteria.
Just wish customers would use the toilets more responsibly and not leave a toilet paper mess.