BCAA

I went there to get IDP and whole process done in less than 15 minutes. Lady at the reception was very polite.

Always loved the roadside service, was convinced to switch to private auto ins from them, sub par at best.
All services are out of Ontario and there is only one person that handles ins claims for all of BC, i was lucky to get the week and a half they were on holidays, almost a month to settle a claim.
Then the knowledge and understanding on how to close a claim, took 3 trips, id get home and they would call say oops we missed something, need one more signature, now i just found out ive been charged for ins for 2 months now.
Thats a 4th trip across town to close my accident claim.
Ill update if they mess the next time up
Hey bcaa, thats like $30 on gas, i hope you fix this.
They truly dont have any idea how to close an accident claim
5 visits now and i just got asked if its under another name, fix this horrible outlet please, ill never come to this location again.
Oh sorry, just got a letter from icbc that paperwork wasn't handled correctly, there will now be a 6th visit.
Can we say dysfunctional at this point.
Definitely not professional.

Staff here are so kind and friendly. Someone always explains whatever I need so I’m not confused.

Disappointed. I used to recommend BCAA but I can't do that anymore. I had two cars insured with them for years. I had one at-fault accident, and they conveniently neglected to send me my normal renewal email. Once I realized that my coverage lapsed by 2 or 3 days, I called them immediately. Because coverage lapsed and I had this accident on my driving history, coverage was denied (so much for the free accident forgiveness that they advertise).

For every other renewal, I've received a reminder email. This wasn't a coincidence. I'm convinced they don't send reminder e-mails if you have had an at-fault accident.

Once my coverage for the other car ends, I'll be leaving BCAA and cancelling my membership.

Super helpful for me today. Employees noticed how sick and disabled I am, and they helped make my required stop in go as quick and smooth as possible. The host w the broken arm was clearly helping to make the visit quick and correct. Very much appreciated her assistance to get into my appointment. The insurance agent was great too. Same day appointment too!

Thank you for helping quickly, and efficiently.

This location has been wonderful for all of our insurance needs. It’s definitely not the cheapest but I feel like we are the most protected with them. They pointed out a ton of loop holes in our previous insurance providers policies such as if a tree crashes through your roof and causes a pipe to burst we wouldn’t have been covered even though we had water damage coverage. I highly recommend you bring your current policy over to them to at least compare prices and make sure you are properly covered.

Went there to purchase travel insurance. After length wait, got a rep with a surly attitude. She was lecturous & condencending. We got into into several non productive arguments, and soon as I became aware of her poor personable skills, i got up n left. Will Never ever go back! One star is not even worthy of their establishment

Easy process to make appointment. Very professional but having information ready for customer questions needs improvement.