BCAA

Horrific Service, uncaring and lazy. THEY WILL TAKE THE COMMISSION FOR SELLING YOU A POLICY. THEN SHUT THE DOOR ON YOU! They are even closed Saturdays it says? Really? How out of touch! The the issue of experience -On advise from ICBC I went back to my BCAA broker to have some very basic insurance questions answered about my AutoPlan policy that I bought from them and some suggested adjustments. It needed to be updated and changed via some paper work and a form sent in - simple right? I asked my BCAA Rep/'Broker' to mail the paperwork into ICBC which they sell for. Get this.the broker said "we have no way to get your paperwork to ICBC, we can only mail paper work to the BCAA head office. It will never get to ICBC. You will have to mail it! ". I almost fell off my chair! You're kidding me? After they collected $251.73 in commissions for selling me a policy (s), they cant stick a form in inter-office mail or get it to ICBC? Cheap, afraid and uncaring would summarize my experience with this Courtenay branch! Suggestion - Spend a dime and mail that information for your clients! WARNING - a inside person told me they do many of their own reviews here as it is scanned by their "leadership" team. So many of the multiple stars are self-generated. Obviously this location has VERY poor leadership to have staff interact with clients in such a way and wont go the distance to mail a form into their Insurer that they represent. Horrible service! I pay for an Elite membership for this horrible woke organization and get this treatment? Mail the bloody form, smile, get the job done, and educate yourself vis-à-vis insurance contract basics. I would suggest to record EVERY conversation you have with the staff/management here at this location as odd and wrong information is given by the minute. Shocking! This broker used to be absolutely the best. Now, one star at best. Sad devaluation of this organization who seems more concerned with DEI / 'Wokeness' than fulfilling clients needs. Pity.

Awesome service. Arrived near closing but employees stayed after to get me sorted. Nice people and very attentitice pointed out and corrected a lapse in vehicle insurance that could have been very costly

Thanks for the helpful information and quick renewals. Although you could not save me any money on auto insurance, I was happy with the service and pleasant experience.

Matt was simply amazing. A true 'customer' service rep. Provides all relevant information that allows the client to decide what is best.

The passport photographer was incredibly patient, allowing me to hold her camera as I attempted to snap a passport-worthy photo of my “resistance tactic deploying” autistic kiddo. Thank you, Emily!

What’s happened to the organization?

Every excuse in the book to get out of paying for the cost of a tow. Premium road side member and because I have company decals on the side of a my personal registered truck to them it is considered commercial. I own a 2003 9900 gvwr 1Ton diesel truck that they know about and it’s like pulling teeth having a tow vehicle show capable of towing the weight.

Home insurance prices are completely out to lunch. They figure they have you with the automatic renewal feature. Call around and you’ll be surprised they aren’t the cheapest anymore.

Thank you Emily. In our appointment this morning you were very thorough, explained things and came up with a solution for our needs. Exceptional service and efficiency.

Add my name to the numerous one star reviews for the telephone service provided by CAA Courtenay.
You guys have a serious customer service problem.
You have no respect for your clients time.
After 45 minutes of listening to your repeated canned comments that my call is in the cue, I finally had had enough.
My ire is with the management of this office also with the provincial office who allow their branches to treat clients worse than sheep.

Was able to get in right away to renew insurance. Agents always friendly and knowledgeable.