20 November 2023 12:19
Hiral was extremely helpful while getting new phones and setting them up, even while there were a few hiccups because my phone wasn’t working properly. She was really nice and easy to talk to.
29 October 2023 9:47
Best Bell team (Ms. Hiral & Her Manager) clearly explained whole process and the billing and handled everything properly to get a new phone.

I am really happy with the over all customer service and will definitely recommend Bell and specifically this team.
24 August 2023 3:29
I have visited here to get a new phone data plan and super amazing employees out there!:) Especially, named Hiral who took care of my stuff that I need to get it. She is the most amazing employee I have ever been helped. Talking to calmly, kindly and explaining to me super easy way in order to my rack of English skills. Even in texting, when I have issues with my phone plan whatever, she have texted me back at least in three hours to help me out. I’m soo glad I have been helped by her. I’ll def visit her when I need something again.
Thanks to Hiral.
15 July 2023 14:12
Hiral was a Great help when figuring out account poeoböems. Would recommend to go to her if you need help. Very friendly and helpful.
07 June 2023 22:12
I came in to buy simcards, the salesperson was named Jonathan, he was extremely helpful and polite, best customer service that I had received. Made the whole process super fast and easy! Would recommend to all my family members and friends!
27 May 2023 8:12
Thanks Brittanny for helping my mom and mom in law in setting up their postpaid line with Bell. You are so cheerful! Thanks for the wonderful customer service experience!
29 April 2023 17:34
Friendly, accommodating staff especially Jonathan who help us for everything we need. We just so happy for the service.
13 April 2023 22:16
The team was fantastic! Hiral and Johnathan answered all my questions and got my new phone set up perfectly! Really friendly professional and helpful I will definitely be back if I need anything at Metrotown
06 March 2023 10:37
Jonathan provided a fantastic customer service, explained everything step by step. Very educated!
19 January 2023 17:28
Jonathan was the best! He was really nice and very professional in the way to handle processes. I was very frustrated with Virgin but he helped me fixing the issue, now I feel better. He is one of those few employees able to recover the brand recognition after a bad experience.
Thank you:)
19 February 2022 11:57
We went in to renew our small business plan and that can be a lot with 4 people upgrading at the same time. Our Representative Ben was absolutely fantastic. Helped us every step of the way, Super patient and a great person to deal with. If you go to that bell ask for Ben.
06 January 2022 20:50
Excellent service. Brittany and Garry went the extra mile for me.definitely recommend this store
11 January 2021 7:08
Working with Bell has been a nightmare for me as a newcomer. If you do go to this store, look for Gary, he was really helpful handling my case!

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