BMO Bank of Montreal
5 reviews 6971 Elmbridge Way, Richmond, BC +1 604-718-2300 branches.bmo.com/bc/richmond/b0272 suggest an edit
24 June 2023 22:18
Thank Julie Zhou for her help. We relocated from Toronto last year. She helped us set up the accounts and followed up with us in time for investment renewals. She is professional and gave us useful advices. Her recommendations and helps have made our life much easier.
30 March 2023 3:29
It’s a wonderful experience with BMO. Julie is so professional and patient. It’s right decision that l do all my banking business with BMO.
29 March 2023 16:25
Good people here. Friendly solve my problem and answer my question properly and nicely.
I was trouble with the charge of 110 dollars cause my student plan they suddenly change to a plan that charge 1.5 when you over the 25 times and charge you all together end this month didn't tell you this Jan.
Friendly lady Abby here help me and listen to my problem give me idea to change plan and give me 100 dollar back
Then I ask her bout lots of questions but the plan, situation to pay withdrawal and payments.
She ask properly then I find out is already out of time of her work time.
That's really awful to let over work. And her colleague Nick tell that I realized.
So Nick help out with the rest of the problems I wanna ask.
What a lovely experience here. Thank you so much!
Thank you nick Thank you Abby!
But still I wanna say how awful this band doing! Change my plan and all the things itself without telling me text, phone, I didn't check emai but I'm not sure cause bmo always sending some email that my payments. I'm really happy that I got back my 100 dollars but I still serious accusation for this! When I was get my bank card is no limit for transfer and not that plan, but suddenly bring move and being charge!
I was trouble with the charge of 110 dollars cause my student plan they suddenly change to a plan that charge 1.5 when you over the 25 times and charge you all together end this month didn't tell you this Jan.
Friendly lady Abby here help me and listen to my problem give me idea to change plan and give me 100 dollar back
Then I ask her bout lots of questions but the plan, situation to pay withdrawal and payments.
She ask properly then I find out is already out of time of her work time.
That's really awful to let over work. And her colleague Nick tell that I realized.
So Nick help out with the rest of the problems I wanna ask.
What a lovely experience here. Thank you so much!
Thank you nick Thank you Abby!
But still I wanna say how awful this band doing! Change my plan and all the things itself without telling me text, phone, I didn't check emai but I'm not sure cause bmo always sending some email that my payments. I'm really happy that I got back my 100 dollars but I still serious accusation for this! When I was get my bank card is no limit for transfer and not that plan, but suddenly bring move and being charge!
17 March 2023 18:30
I used to have an issue with my business online banking, Julie did a great job and guide me through the process, I felt relieved and cared. Massive thanks for her patience!
11 March 2023 7:05
Please avoid the personal banker who named Julie Zhou. She is the most irresponsibleI and impolite person I have ever met.
I have received an promotion for 4.85% interest rate in my saving account. Yesterday (January 3th) I went to the Branch to confirm with BMO, one of the lady told me my rate is already exist, I could just put money in the savings account, the system will automatically calculate the internets. But Julie insists that I already miss the offer because I was declined it, and she said she already double check with the head office about it.so I took more than a hour to know that I don't have the offer of 4.85% rate, I only got regular rate at 0.85% in my account, so I had to move money to CIBC which offer better rates at 4%. But today when I check my bank account, my savings account received interests of 4.85% last month. I'm totally fooled by the staff at BMO.and I lose an amount
of interest because of Julie's unprofessional.what's more, when I ask Julie can I get her business card in case I might need her help someday, she said no, and she said the reason for no is that I would throw it on the road and cause trouble for her. Is it an interesting reason?
I thought the most staffs in this branch are nice and professional, but this experience with Julie changes my thoughts.
I have received an promotion for 4.85% interest rate in my saving account. Yesterday (January 3th) I went to the Branch to confirm with BMO, one of the lady told me my rate is already exist, I could just put money in the savings account, the system will automatically calculate the internets. But Julie insists that I already miss the offer because I was declined it, and she said she already double check with the head office about it.so I took more than a hour to know that I don't have the offer of 4.85% rate, I only got regular rate at 0.85% in my account, so I had to move money to CIBC which offer better rates at 4%. But today when I check my bank account, my savings account received interests of 4.85% last month. I'm totally fooled by the staff at BMO.and I lose an amount
of interest because of Julie's unprofessional.what's more, when I ask Julie can I get her business card in case I might need her help someday, she said no, and she said the reason for no is that I would throw it on the road and cause trouble for her. Is it an interesting reason?
I thought the most staffs in this branch are nice and professional, but this experience with Julie changes my thoughts.