BMO Bank of Montreal
2 reviews 20691 Lougheed Hwy. #12, Maple Ridge, BC +1 604-465-5491 branches.bmo.com/bc/maple-ridge/b0743 suggest an edit
25 August 2023 11:39
This business is NOT friendly to LGBTQ+ individuals. I specifically visited the branch to update my legal name and flag the correct pronouns/prefixes to use when referring to me. Issues:
- Mail is incorrectly prefixed, which I was told during an in person meeting at the branch would no longer occur. 12+ months later, the issue continues.
- Call center staff misgender me and repeatedly misgender me even if corrected. This occurs for most calls - 4/5 in the past year.
Canada updated its human rights legislation in 2016 and seven years later, BMO cannot get it right. Absolutely deplorable.
- Mail is incorrectly prefixed, which I was told during an in person meeting at the branch would no longer occur. 12+ months later, the issue continues.
- Call center staff misgender me and repeatedly misgender me even if corrected. This occurs for most calls - 4/5 in the past year.
Canada updated its human rights legislation in 2016 and seven years later, BMO cannot get it right. Absolutely deplorable.
31 July 2023 4:37
Absolutely horrendous service. The staff who attempted to help us had no knowledge and no understanding of any of our requests. I do not recommend using this bank and especially this branch. If I could rate a zero I would. It pains me to have to leave even a single star.