BMO Bank of Montreal

The other negative reviews are on point, check through those because I actually got the same experience as them.

Met with a rep named Thea Niu, she started off already rude and pissed. When I said I wanted to open a savings account, she instantly got disinterested and said it's not possible without opening a checking account as well, despite there being no fine print or anything saying that.

I reached out to the call center later and they informed me that it is possible to open a savings without a checking; the rep at the branch was wrong / misinformed.

I should've known as the vibe around the branch was already bad. There's homeless people in the back with lots of trash around, sketchy area.

I went to the branch today to meet with the Small Business representative to open business accounts for my companies. I found the person to be extremely rude. She rolled her eyes a lot, and was quite impatient with me. I got the impression that she didn't think I was worth her time, which is funny but disappointing that she doesn't show basic respect to people. It's ironic that banks spend countless amounts of money to attract you to their services, but then can't even act decently when you engage with them. What's the point?

Worst BMO branch to be at. Bank is great but this branch has some issues with staff and customer service

They need to have more stuff here. Always we have to wait very long time. The stuff here very nice and friendly. But short stuff.

Pretty sad that they steal money from a childs estate account. Confronted them on more than one occasion and they want you to pay 5.00 a sheet to look through the transactions and then they won't show you where you signed any withdrawals. UPDATE went into the branch again last week still told 5.00 per page. Manager is not available. Stealing from a child who lost their dad is absolutely disgusting. Looks like we will have to get a lawyer involved. Again was called to a meeting and no one available.

The worst branch I've ever been to. I never wait less than 20 min here to see a teller, and there are never more than two tellers on even at peak times. The line is often out the door.

I will often take the bus to the Guildford location just to avoid this one, even though it's just a short walk from my house.

All BMO locations need to revise their voicemail script. They all promise to reply to your voicemail by the end of the business day. Our law firm has contacted multiple BMO locations, including the Surrey Central location, and left voicemails 3 or more times and still have not received the promised reply to any of those voicemails, now weeks later. The script is making a promise that is essentially asking for people to call back irate. It would be kinder to the staff and the clients of the institution if they changed the expectations in their voicemail. It is frustrating enough never getting through and never getting a reply back, but a promise that you will get attended to before the day is done and not receiving that courtesy time after time becomes infuriating and can be taken as quite disrespectful. As a business that requires banking contact to aid our clients during a difficult time, this is quite a heartbreaking, hands-tied kind of situation that BMO consistently puts us in. They have also failed to reply to or provide acknowledgement of our letters and faxes. Something needs to be adjusted to make the BMO branches as a whole run smoother and be more attentive to clients and professionals that must reach out to the branch in various ways.

You guys should change your policy about tipping. I wouldn't want anyone to get in trouble because I appreciated them by tipping.