BMO Bank of Montreal

There are not nearly enough staff at this branch. When people need a teller, they should not have to wait in line for over 35 minutes. Please, do something about this. Thank you.

Wrong information and knowledge regarding Lost credit card, fraud transfer, link credit card and online banking. Too bad for business account.

Worst BMO branch in the entire world. I wish I could give them -10 stars. They do not care about the customer service they provide what so ever.

Absolutely atrocious bank. Be prepared to wait at least 15 mins. They never have enough employees working as tellers and the employee who sits at a receptionist desk isn’t cognizant of customers waiting to be served as he twiddles his thumbs. At least walk through the ever growing line and ask if you can help the customers instead of ignoring them (same with the employees in the offices).

I accompanied my father to this bank with which he is a customer to for over 25 years.
We do not expect the tellers to know us because they keep changing but they can be respectful and friendly with seniors. I was surprised how cold that this teller was to us as we were waiting for them to call us to the counter. But this particular teller just stood there not calling us. We had to ask if it was Ok? Then talking to the teller, she treated us like we are bothering her. She has no people skills let alone senior people respect.
I go to other BMO branches and they are all friendly and willing to help.

We have been both corporate and personal banking customers of BMO Kerrisdale for almost 60 years. Going to this branch felt like visiting old friends. Not any more. The tellers are always changing; the line-ups are long; not enough staff to serve the customers efficiently. There are always some stand-out young people, but since this is a training branch, the trainees move on. My sister went in the other day to do a wire transfer. We do this at least once or twice a month to the same recipient. She had forgotten the debit card and was asked for two pieces of ID, names on the accounts, and then the teller phoned her cell phone to confirm her identity. The transaction that she was doing included a copy of the previous wire transfer for verification and details. We understand the need for security, but this is extremely poor service. Perhaps I am unfortunate to be old enough to remember when customer relationships were so much easier. Perhaps the world has changed so much that everyone is under suspicion of being a fraud risk. But really, a branch cannot find a more amiable approach to customer service? I would think the quarterly bank profit reports might indicate some wiggle room for creative thinking.

I had a very pleasant experience with Jaden. He was very patient and went the extra miles to help me fully)

The people are so helpful and explain what I need to do to transfer money to my daughter. Thank goodness for your help

Hi BMO Kerrisdale Branch - I opened an account online and was informed that I had to physically go into the branch. No option was given to make an appointment, which I would definitely like to do. Upon arrival, there were SO many people inside your branch. In the queue, at the tellers, walking though the crowded doorway to get to the ATMs. The sign said a max of 6 customers - there were at least 10-12 I could see from my cursory count. I had to leave, as I am at high-risk individual and cannot be getting covid. Mainly, I’d simply like to be able to open a bank account safely!

Had an appointment booked a week in advance for a Saturday as i do be crazy busy with work. Appointment was for 10am.
I was there 5 minutes early, then was brought into i believe her name was Ling, into her office.
As she went to close the door the previous customers, a man and woman asked her could they speak with her so she went outside the office door where i could hear them speak.
5 min passed and going on 10 min when she comes back into her office to print off paperwork for customers standing outside her office AND on MY time. To that point i got up and said forget it, i will do my business elsewhere.

If i was 10 minutes late for a bus do you think it will wait for me, no of course not.

Worst customer service i ever got in a bank.

I’ve been seriously waiting in a line on a Monday afternoon for half an hour. Line up to the door. They hav two tellers open and one guy going down the isle asking if he could take anyone to the atm to ‘help them with a self serve transaction’ that sounds nice in theory but why doesn’t this gentleman open a teller and move the line if he has all this time to talk to everyone? Doesn’t make any sense. The stars I gave them were for how friendly they are:)