Brentwood Medical Clinic

I had a phone apt with Dr Ho the day before and he never faxed over my perscription to the pharmacy. The clinic has no way to phone them to follow up about this issue and the email they provide for contact is also radio silent. Not to mention having horrible expriences with Dr Li already previously with poor bedside manner, condescending and mocking remarks to patients, and being uneducated/unknowledgable about certain conditions and illnesses. The clinic itself is poorly run whether that be because of inconsistent and unreliable hours of operation, bad patient communication or none at all, and showing up to the clinic at opening just to find out they arent taking walk ins even though their website clearly would state they are, waiting hours to be seen if they are accepting walk ins even tho youre the first patient there at opening (the doctor is late and isnt even at the clinic yet) the list goes on about my bad experiences here. Im surprised this clinic isnt a 1 star by now. Save your time and a headache and go elsewhere.

I've come here a handful of times over the past couple of years with my child. The doctor is great. I've found everything we need to come in he's been very helpful with assisting our concerns. My review has low stars because I really don't like the booking system and lack of a phone number to call. Walk in clinics in the Vancouver area in general are pretty bad for this. If they had an incoming telephone line which they answered for patients people wouldn't waste their time coming by for walk in only to find out the doctor is no longer accepting patients hours before they close.

Been going to the clinic for a while now and Dr Ho is amazing. But it’s very hard to book an appointment online because they’re always full and you can’t call the clinic because they don’t answer. And when you do book a televisit the call will usually come about an hour and a half after your actual appointment time. But once you’re finally able to get a hold of the doctor he’s very helpful.

They did not respect appointment. Their booking system is broken. And they do not even answer the phone, they do not take voice message and they do not replay to emails.

Leaving 5 stars for Dr Li. I have seen her off and on for 11 yrs (she delivered my first) and she has been consistently helpful and competent. She has been especially good at picking up signs of mental health struggles. I came in complaining of feeling sick and dizzy and she instantly diagnosed post partum depression (she was right). At a more recent appointment, she spent over half an hour with me, getting me to take a quiz and going over medication options. She might be an extremely busy doctor and not even remember seeing you before, but she is smart and experienced and zeros in on the issue expertly. In the crazy chaos that is walkins these days, I think she is doing a pretty good job

Amazing service and kind staff, will always recommend to others. Those leaving bad comments have just not listened to the directions/instructions on the website.

You can never reach them. Phone is recorded messages, and website doesn’t work. What are the front desks doing?

If I could, I would give 0, Your time is of no value to the doctor, Be prepared to linger for hours.

My wife has been going to this clinic for years for her high blood pressure pills. Then a few month ago her usual doctor left and she started to see Dr Khawgura. About 10 days ago my wife asked to have a phone appointment. She ran out of her pills so she got an emergency weeks worth. Then Dr didn't call and wife phones many times to no answers. Emailed also. They said they faxed the perscription to our perscription place and nothing. Wife finally had a call yesterday with the Dr. And she was supposed to fax our drug store to make up the order. Nothing came. So I drove all the way to Brentwood from Surrey our new home and asked for the perscription for my wife. He finally found something and printed it for me. I went to my pharmacy and they said this is over 2 month old perscription that has been filled out so far. So I went back and showed the desk guy this was the wrong date all together. He then found an up to date one and gave it to me. I had the order done at pharmacy. Turns out it was the wrong pills. Wife takes 2 types. Its the one she ran out of is what she needed. I had to get another week supply to look for a new walk in clinic. The pharmacy I visited told me now this clinic has all sorts of confusing messes that many people complain about.

Cash grab clinic. No doctor on site, taking your number and phoning you back in 2-4 hours.
0/5

UPDATE: changed from 2 to 1. Receptionist was not helpful. Flat effect. Informed of update but no calls or emails received. Calls are not even taken. As it is always not available. The only way to connect is in person.
It was tough to rate this clinic as i only visited this clinic twice. It’s nice to have a clinic in a mall but expect alot of people as it’s in a highly populated area. 1st time i noticed there was 2 unit clerks and the 2nd time there was only 1. I can feel their frustrations dealing with patients over waiting times. I was fortunate to have a gp assigned after 2 years wait through Divisions of Family Practice website waitlist. My doctor has moved practice from this clinic and i noticed there is another moving also leaving with 4? Left. It’s a shame as they dwindle down leaving the highly growing resistances looking for another option. I suggest another clinic or urgent care. Use Medimap for clinic or Erwaittimes for urgent care wait times.

This place is the worst clinic you could imagine. Dr Li is so irresponsible and horrible even as a person. She doesn’t care anything aside from money that she can get from taking pregnancy woman (especially from those traveling to Canada to born their child here in order to get a Canadian passport) This place deserves a -100 score if possible. If we had any choice we would never stay with her as our family doctor. After Covid, it became even more worse. No one answers the phone and your call will just goes to an auto voice instruction saying the best way to book appointment is on their website. Ironically their online booking system is so messed up - we booked an appointment for our daughter’s vaccine and even received both confirmation that mail and reminder email. On the day we arrived, we were told Dr Li does not even work that day! What a joke! And it is just an example of many. Even if you are lucky enough to see Dr Li, the only thing she’ll say to you is you are fine, all your problems can be fixed by your body itself and send you home within 2 mins. Can’t believe people like this can even be a doctor. Warning! Stay away from this place and Dr Li.

I would give it a 0 star if I could. The receptionist is really rude.she told me the wait time will be 20-30 minutes, but when I approached to her after 1 hour waiting, she told me that it’s my choice to come back tomorrow morning.

Hi, all. I tried to book an appointment on clinic website online before visiting, but it was not working, declined and no response. Therefore I visited this clinic as walk-in on 4/12@9: 15am. Receptionist told me that I am first visit here and I cannot see a doctor today. Finally he said to me that you need to come back next Monday, 4/17! What? Just walk-in? Stupid and rude receptionist ever. Don’t go to there…

This is the worst Medical Clinic I have ever seen. Especially Dr. Wei Li. She is a rude woman. She always used to treat us badly. She was our family physician from 2011. But all the time we visited her, she used say “ you are not my patient “. After introducing Tele Health during the Covid 19 lockdown, we contacted her many times. But when I went there for an in person appointment she treated me very badly. I do not recommend this clinic for any South Asian patients because she looks very racist.

Very bad service, went there twice in person to ask for a phone call, they confirmed my number and Doctor never called me.

The appointment was at 3 pm, and I was told 15 minutes ahead when I was on the way to the clinic that the appointment had been cancelled (15 minutes notice ah!). So ridiculous! We work full time and have taken this afternoon off, picked up the kid earlier to get ready for the appointment, and now have to book another time and another day off. I highly doubt they have respect for the patient!

WARNING. I don't know if there is anyone from the clinic cares their own reviews. But I do know that they do not respect their patients at all.

Cancelled my vaccine appointment when we just arrived (we arrived 5 minutes earlier than the appoint time). The doctor said she has to go to an personal appointment.