Burnaby Physiotherapy and Hand Therapy - pt Health

My sister recommended this clinic to me, I really like how knowledgeable the therapists are. Everyone is very kind and friendly. Highly recommend this clinic.

I come here for hand therapy, I’m very happy with how the treatment went. My hand feels great, and I’ve been doing my exercises!

Massage therapy really helps to relieve my back pain. We have referred our community to come here for therapy sessions. I see a lot of my acquaintances when I go too.

Joyce is the best physiotherapist ever. She motivates, encourages and helps, because she cares about the patients.

I have been going to PT Health Burnaby Physiotherapy for sometime now for a chronic condition and love the staff there especially Edmund and Joanna who are so great I almost consider them friends. Edmund sure takes his time and gives a 100% effort! I recommend PT health for anybody in need of great Physiotherapy care.

Therapist was 11 mins late for my initial appointment. Made me wait during our session while she tended to another person. She was not able to articulate why her career had any value to anyone when asked. She instead tried to deflect and say things that were not related to how she could impact my condition. 20 years of experience but can’t tell you why you should continue to see her.

I made an appointment here for a second opinion on my hip injury and am so glad I did! They are professional and friendly. I was back on my feet in no time.

My mother saw Natalie Lavie and said she was one of the best hand therapists she has been too. She is professional, knowledgable, and has a great personality! Would recommend to anyone!

After suffering whiplash to my back and neck, I met Ed and the rest of the PT Health staff. They were friendly at every visit, remembered my name and followed COVID protocols to the T.

Ed helped drastically heal and repair the damage done from whiplash with a variety of methods and home exercises. Along the way I learned a lot from him about muscle and body health and how important it is to maintain strength and overall good health so that injuries don't impair you so dramatically.

I would recommend them to anyone that needs them! Excellent staff, excellent work.

I never have put a negative online review ever in my life but I find this absolutely necessary as I am baffled by my experience at this location. My hand therapist Natalie Is one of the best and I could give 5 stars to her for the hand therapy sessions after my surgery but the ladies sitting in the front office At Kingsway location is rude, inefficient, incompetent to do their jobs. My request to send the necessary paper works for my gradual return to work was delayed. It appears that they have no knowledge or hands on training on how it’s done or is it just of lack of attention to details. They were rude when I pointed out their mistake when there was clear instructions on how and where the fax needs to be send. I had to figure this out myself and instruct them how it’s done and finally got the fax over.
They were apologetic at the end. I was sad, frustrated and had to walk out of there.
I have had 2 sessions of hand therapy and never will return for another appointment or never will recommend this location to anybody.
I am only reviewing my personal experience here. I Hope it helps the owner to make necessary adjustments moving forward to improve your business, may it be training for your staff or making sure your staff values the importance of treating your customers with some respect and empathy.
Thank you

I have been a customer of pt health Burnaby location since 2002. Always professional, reliable, helpful and short waiting time. Thank you for your service.

Burnaby Physiotherapy and Hand Therapy will get a five star rating from me. Natalie Lavie is personable, competent and knowledgeable. The two custom made splints have alleviated my symptoms somewhat and the exercises, massage and home therapy are helping my trigger finger. The office staff is pleasant and the company pays for your parking!

Booking appointment here was very complicated and misleading. They have multiple contact locations that handle a single appointment. For example, I booked online with desired time and 1 system replied it doesn’t work and suggested other times. So I chose one and it was confirmed. Then I got an unfriendly email from another location telling me to fill out 4-5 different forms and send them back by email. Really? The forms were ‘uneditable’ PDF! Do they expect me to print, fill out, and scan and send back? I don’t know ‘cause there was no description of an alternative in the email. I emailed them to confirm this, no response. Then I called them, and they said that I can do them in the office. But why did I have to ask such simple thing when they could’ve put them professionally in the confirmation email. I wanted to cancel the appointment at this point. The whole appointment process and communication need to be streamlined better, more elaborate and considerate of new clients.

Also you can be exempted from parking fee if you talked to the reception without paying the fee first. I was not told about this beforehand so ended up paying.

The therapy needs better appointment system and better communication. Also I was not impressed by the first therapy session unfortunately.

This team is the best!
All staff are nice, very knowledgeable, professional!
I highly recommend this place!

I was recommended by a friend to try this physiotherapy out as I've been struggling for months with some issues, especially my hip area. I wasn't getting much progress bouncing around various specialists. I have had a few sessions now with Justin Shing and I am so impressed how much he truly cares about getting me back to my goals. I truly feel like we are on this joint mission together and the treatments and home exercises are working. I'm 57 and he's the best physio' I have ever had.

It was my first time at Burnaby physiotherapy.
Justin was great, he knew my problem areas and helped me with exercises
to help lessen the pain I was having.

Edmund is the first physio I have been to that was willing to investigate and improve my injury. I spent over a year after my injury, seeing multiple doctors and physios but they all brushed off my problems. They gave me a brief explanation to my injury without attempting to find a treatment. Edmund was extremely patient and took the time to investigate triggers that were causing pain to my pinky. He found multiple problems and addressed it with proper treatments. After only a few sessions, I rarely feel pain or discomfort to the injured area.

The clinic is very clean, bright and organized, spacious with sufficient equipment to help the staff in carrying out their job. The location is very convenient. Staffs are very accommodating and polite.

My PT, Ed is the best! He has helped me a lot in addressing my frozen shoulder, very friendly, professional, highly qualified and has encouraged me to do my part for speedy recovery. It isn't easy but for any progress we made, he’ll give you rewarding words for the job well done! I am very satisfied and will recommend to my family and friends!

I gave 5 stars to the clinic and Cameron Wong. He is very professional and very nice guy.thanks

Started receiving treatment here roughly three months ago. The staff here are very caring and sincere. Right from the entrance, I was greeted with a friendly smile by the receptionist, Paula (sorry if I butchered the spelling or misheard the name), who always reminded me to register my car in case I innocently get ticketed. I would like to also mention Cameron Wong, my physiotherapist, who puts in a lot of effort every session to listen and recommend exercises with the intention of getting me better sooner. He is knowledgeable in his profession and his techniques are faultless. Cameron also takes the time and effort to know his patients on a more personal level. Even if you are not their patient, the other staff (ex. Justin, physiotherapist) do not ignore you. The clinic always carried a chill vibe, which I personally enjoyed. All in all, a great place with exceptional people. I will definitely be back if I ever need any related treatments and also recommend others of this location!

Went here a couple years ago for an injury at work. Justin was very thorough and knowledgeable. I think what made the experience even better was the fact that he was such a genuine person who really took the time to listen to you explain your symptoms then developed a plan based on that. Highly recommend this place.

Review for Justin Shing Physiotherapist.

After visiting 3 different Physiotherapist, a chiropractor and 3 physicians, Justin was the first one to believe and tell me my herniated disc will be solved. He promised me to work and improve me and so he did. My back has been well. Needling doesn't seem to be hugely effective after a few weeks, but the combination of him needling and providing exercises helped me feel normal again. Additionally, he helped me feel better about myself mentally by providing hope once again. Thank you

I had actually gone to multiple clinics in the vicinity without progress to my shoulder issue until I saw Cameron. He really cared about diagnosing the crux of my issue and provided me self-recovery regimen that only required me to see him twice in person.

I've been seeing Natalie as I tore a tendon in my pinky and she has done a fantastic job of supporting me in my journey to healing and full recovery. I would definitely recommend this clinic to anyone needing hand therapy.

I have long term damage I've struggled in the past to have treated. With Edmund's help, I'm actually seeing improvement! It's great to have a physiotherapist who actually talks to and works with me to figure out the best treatment.
The receptionists are also super helpful and friendly, every time I come in

Made my appointment with the understanding that they would direct bill so there would be no up front cost. After my treatment I go to the desk to sign paperwork to be now told I did have to pay. Normally not an issue but I'd been off work for 4 months with no pay at the time.

The therapist also sold me a wrist thingy that worked great so I'm giving 2 stars instead of 1. However a few days after the appointment I got a call saying I was under charged at 35 dollars for it and needed to pay 20 more.

You can guess what my response was.

The Secretary is very rude doesn't smile at all. Can't even say thank you to the clients. The physiotherapist are very nice and caring if there Secretary was more polite I would give them five stars. Please put a smile on your face and if clients say thank you at least answer them back!

I have been going to PT Health Burnaby Physiotherapy for sometime now for a chronic condition and love the staff there especially Edmund and Paula who are so great I almost consider them friends. Edmund sure takes his time and gives a 100% effort!

I'm very happy with everyone I met at Burnaby Physio, from the wonderful receptionist to my physiotherapist.

My physio was Justin who was not only patient and professional, but also encouraged me to do physical activities I had previously been wary of, such as running and weight lifting.

I highly recommend Burnaby Physio. If you're terrified of your diagnosis, whether it's injury or something hereditary, you're in good hands here: you'll leave with an extra confidence boost and better understanding of your body.

If you ever need a physiotherapist, I highly recommend this Clarence and this location. Parking complimentary for 2 hours in Element Hotel parkade (Retail/P2 level). Allowed to use Goodlife’s massage chairs before/after!

Clarence is great. We've been working on strength training for my back, core and glutes which have been helping me in all my favourite sports, i.e. Running, swimming and cycling. I appreciate him teaching me proper techniques in lifting, etc. This is helpful in everyday life. My posture, back pain and mobility have improved.

Clarence is an outstading physiotherapist. A skillful professionals who cares deeply about his patients well-being and chooses the best approach for them out of the many approaches he knows and he is knowlegeable and comprehensive in his assesement. I highly recommend him.

I was referred to this clinic by WorkSafeBC for a hand/arm injury and worked with Natalie specifically. I'm so thankful for the care that I was given here. The exercises assigned were extremely helpful and I'm now working toward recovery instead of maintaining a constant pain level. Thank you so much for your expertise!

Sam is the most personable and attentive physiotherapist I've ever had. He takes time to understand your situation and explain to you everything you need to know about your injury and rehab. I've had past physiotherapists that would bill you for the hour but only be with you for a portion of the time but Sam give you his undivided attention. I cannot recommend him enough to anyone who needs a physiotherapist.

Last year, I could barely walk for a kilometer without hurting. I have had a bad back due to injury for years. My doctor has told me that I have a degenerative disc disease. I could not run, all I do is sit. I couldn't do any sports.

I was skeptical at first but I booked my first session with Clarence and he recommended dry needling. It was so painful but I kept coming back because I was determined to be better.

I believe it only took 3 months for me to be able to walk a full kilometer without any pain. I've been seeing him for about a year now I believe and I feel so much better. I could even deadlift!

Great Physio here! I worked with Clarence, and he helped me with a rolled ankle. Excellent treatment, and great communication so I knew what to expect with recovery. This is a great place to go for sports related injury, and if your looking for a smooth and fast recovery!

I went to Lifemark Physiotherapy & Sport Injury Clinic - Burnaby Sovereign to see Robyn Thompson, registered massage therapist, after some strenuous outdoor adventures and Robyn did not disappoint! She was knowledgeable, professional, enthusiastic and very passionate about the human body and pain science.

I have been to numerous RMTs over the years and can confidently say I have now found the one! As a healthcare professional myself, I feel confident in having Robyn assess, treat and provide recommendations for my progressive massage therapy, deep tissue massage treatment, and wellness. I have already recommended Robyn to my friends and am looking forward to her upcoming sessions, which I had to book online well in advance as she gets filled up quickly!

The clinic location is also very convenient - there's Goodlife gym readily accessible to Lifemark clients, and Metrotown mall around the corner. Plus, soft peak ice cream is literally downstairs!

Clarence was very patient and thorough during my appointments. I was especially impressed with the knowledge, willingness to listen and attention to detail when diagnosing and treating the issues. Highly recommended and would happily come back again.

No waiting in waiting room. Therapist was thorough, even communicating beyond my appointment slot regarding my situation; very experienced and knowledgeable too.

The location of this clinic is easy to access. The physiotherapists, Clarence and Sam are both very knowledgeable and friendly. I would highly recommend this clinic!

Do not recommend hand therapy here. Disappointing experience for my first visit and I will not go back here. I already found a wonderful place to go instead. I don’t think they will contact me to follow up.

Clarence wong is my physiotherapist hes so knowledgeable and is the best.went to other places but i am happy with my results. Plus hes such a fun guy. I highly recommend this clinic

Sam is one of the most caring and patient physios I've ever met! The appointment didn't feel rushed as he made the time to listen and understand what my injury was. Sam is also very knowledgable and used ConnectTherapy to find out/align me back to normal.

Clarence is the best, he knows what he is doing and is easy to get along with. I've been seeing him for many months now and have always had my concerns dealt with. He is encouraging and wants you to get better!

I am very satisfied with the treatment I received for sprain leg, the prompt therapy and recommended exercises speeds my recovery. Staff is caring, I have no hesitation to recommend to seek treatment from this centre.

Clarence has helped me a couple of times now, once with a knee problem, and again with a shoulder injury. He is very knowledgeable and understanding, fun to talk to, an highly professional. His treatments have been great at helping me rehabilitate after my injuries. While I hope I don't need to return in the future, I know exactly where to go if I do.

Super convenient location. Samuel is takes his time with you, making sure you get the best care and speedy recovery. This is really a hassle-free clinic. If you are looking for a physio clinic around your area this is definitely the one to go to.

The staff at PT Health was professional from the first day that I called to schedule an appointment. They treated me with care and assessed my situation with deep knowledge of human physiology. Their facility is well equipped to assess a variety of health concerns related to physiotherapy.
Cameron, who followed me throughout my rehabilitation process, was very specific in explaining the various aspects of my treatment. Cameron has a positive outlook on life in general, and that permeates through his work as a physiotherapist - I highly recommend his services to anyone in need of physiotherapy.

Clarence is a super knowledgable physiotherapist. On my first visit he was able to quickly assess my previous injuries and offer solutions to my current issues. He helped developed a plan and my body if finally starting to feel strong again. Well located and clean, I cannot recommend this clinic enough. Very happy with my treatment.

After finally deciding to seek professional help at Lifemark for a long-time nagging back injury, I have been thoroughly impressed. Clarence’s intuition and intelligence of the body made my visit very informative and genuinely helpful. Thanks for the help!