Cam Clark Ford Richmond

First would like to say that both Rohin and Cory are very nice to deal with.

Over all I am very disappointed with my experience at Cam Clark Ford service department. Since bringing my 2022 F-150 in March 10/22 to check out some issues I was experiencing with the stereo and in dash display screen the vehicle now has several electronic fault/failures. Was told by the service manager " Evo" that they would have to do a software update or "re-flash" as he called it to possibly remedy the situation. Had to leave the vehicle for several days. When I dropped the vehicle off I told Evo that I had a leveling kit installed and had changed the tires, so he was aware of these changes, minor as they were.

Since the re-flash was done the following fault issues are present " front camera fault service required ", " lane keeping system failure, " pre-collision assist not available ".

Was also told now that the software update is done they cannot go back and re-set things to the way they were before.

I asked why these fault codes are happening and they told me that they cannot calibrate the front camera because of the leveling kit and new tires and that there is nothing they can do.

I drove this truck to Kelowna, 100 Milehouse, all around the city after the leveling kit and tires were installed with absalutley no issues. Cam Clark Ford along with many other Ford dealers throughout north America installs these very same components. In fact there was a 2023 F-150 with what looked like the very same changes done to it in the showroom at Cam Clark Ford one day when I was there.

The battery was also replaced on the same March 10th visit and not long afterwards I had a dead battery. The drivers window that was repaired is also acting up again, when you close the drivers window it opens again, so you have to close it very gradually.

James Brookes

I was greeted promptly upon arrival at the service door, work to be done on the vehicle was discussed at which time the customer requested additional parts?

The customer was provided assistance in unloading wheelchair and walker was stored in the bed of the vehicle.

During time spent in The Waiting Room I was duly offered coffee and asked whether or not further assistance is required.

The serving of the vehicle was completed on a timely basis and returned to me being given a full explanation of work done and whether or not there were any concerns.

Again, upon leaving, assistance with my wheelchair was provided without hesitation and much appreciated.

I am completely satisfied with all aspects of the service provided and will continually to bring my vehicle to this dealership.

I go here for my personal vehicle needs because my work uses them for our fleet services. Overall I have always had good service and will use them for some time to come!

Great staff. I got my F150 for service. The service advisers Akesh, Elic and Cory were very helpful with all the questions I had.
Thank you for the service, see you on my next visit

A bit slow off the mark initially but good negotiation process and excellent sales process. Very happy with the vehicle.

Excellent service at Cam Clark Ford. Always friendly and willing to help in any way. Special to Akesh for always being there for anything I need!

Dear Kenny wong
I am extremely satisfied with my purchase F150, and I have no doubt that your exceptional service played a significant role in my decision to buy from your dealership. Thank you again for your outstanding service, and please know that I will be recommending you and your dealership to anyone I know who is in the market for car.
Best regards
Simon

Took car in for spring maintenance and change of tires from winter to summer. Very friendly staff at the service counter. Service was performed in a timely manner and got the car back the same day.

They searched out a hard to find part for my car and had it brought in and installed. They always take great care of our car!

The service at Cam Clark Ford Richmond was fast and thorough. I made my appointment online and everything went smoothly and on time. Thanks for the great service!

Sammie was absolutely professional and the best to work with. Had a great experience, 100% recommend!

Love my whole purchase experience. Sammy and Felix are very knowledgeable and know exactly what I’m looking for. I wasted no time to find the car I wanted. They definitely go above and beyond with their services! 200% recommended!

Last week I was in town for a hockey game and came into Cam Clark Ford looking for a SUV we see on Auto Trader for my wife. We seen a car during the walk around that we had wanted for years. After a quick test drive and a very easy low pressure sales posses we made a deal and drove home in the best dam car we have ever owned. Thank you to all the sales and business office staff for 5 star top notch customer service. Our Golden's River and Cedar approve as well.

Rohin A.from service department is knowledgeable and knows what services needs priority specially with my busy schedule. Does everything to accomodate my request. He also gives realtime updates. Through your help, our 2018 Expedition "Ecobeast" runs smoother and feels more powerful than ever.

I recently had my car for service and the service was great, I also was impressed by the customer service that my advisor Andrea offered me.

Service Quote was Highly inflated. Do your due diligence. Check the pricing your given. I did and found them to be thousands more then other dealerships.
I am updating this review from 1star to 5star because a manager and a service advisor really stepped up and went out of thier way to apologize and correct the mistake that was made. They have won me back.

Every time I am serviced in Cam Clark, I will always feel the warmness and high efficiency there. I will always recommend them to all my friends for sure.

This weekend, I picked up my 2022 Bronco that I reserved in 2020. It was a long wait but thanks to Brett, Betty, and Karen for making it a fun first car purchase for me!

Good service. Staffs are nice. Quickly got what I need and finish all the jobs. Really like it.

Got my dream car Mustang 5.0GT Last summer from Paul. He's a really guy (120% recommended! (lots of ppl heaving business with him which from my apartment, even the building manager!)
And the after market service, car maintenance service are wonderful as well.
The team here worth your trust!

A special shout-out to my Sales Rep Chris, Sales Manager Felix and Finance Manager Karen for being so helpful on my Lightning purchase. You guys made my day!

Just want to say thank you to Chris Yu for the great service in purchasing my new Mustang Mach - E. Thank you for taking the time to explain all the amazing features of my new car as well. Thanks also to Joe Cook for making sure I have the best warranty packages and for ensuring I understood everything. And Maya (Skywalker) Kalho, great job in ensuring I have all the insurance coverage I need. This dealership has a wonderful vibe. Everyone really loves working there and they seem like family. Would highly recommend this dealership. Thanks everyone for making this such a wonderful experience!

The service department at Cam Clark Ford Richmond are all excellent and they believe in quality service. Everyone there knows me as a loyal customer and I appreciate their personal attention in regards to my multiple vehicles. Four service advisors stand out from the rest. They are Rohin, Elic, Ivo and Akesh and I want them to be recognized for the dedication. So, thank you Cam Clark Ford for decades of service.

I fixed the sliding door and asked to replace the engine oil, but only the engine oil was replaced. And they tell me to reschedule my appointment. It was unkind and didn't keep its promise. This dealership needs to be eliminated to revive Ford.

I was little hesitant to go @ Cam Clark Ford Richmond. Sales & Leasing Consultant CHRIS YU was very friendly and helpful and so is Finance Manager DANIEL KRAUSE. Thanks to you both.

My vehicle is 2 years old with 25k km. Requires warranty work. Told me that if they can't find the faulty part, I'd have to pay their diag fee.they acknowledge there's a fault in the system but can't figure out how to find and fix. Sounds like lack of training to me. I said to use the NVH Kit and they straight told me they don't use that anymore because "it takes up too much time" and that "if I know a shop that uses it, I should bring my vehicle there". So using proper tools is not an option appearantly.