Cambie Village Family Practice

Extremely disappointed and feel I’ve been taken advantage of. I was referred to have my cyst remove at this clinic. I wasn’t sure if she’s (Farrah Kassam) an actual “doctor/dermatologist”. After first consultation I was convinced when Dr. Kassam said “she doesn’t believe to squeeze the cysts will solve the problem, in her opinion it’s better to remove the cysts with small surgical procedure and stich it. ” She quoted me for $600 to do the procedure. I went ahead with the procedure knowing cyst will be removed. Right after her incision to open skin on my neck, she was struggling to squeeze the cyst. I was under the impression she would do a bigger incision and remove the entire cyst like she said. After 14 minutes of struggle, she stitched my skin and told me she cannot do any more as the cyst it’s too deep. I’m thinking why did I come here for nothing? She had all my documents X-ray, ultrasound, and everything. At the end she charged me $350! The cyst still there? I could of use that money to pay for an actual surgical dermatologist. Now she’s referring me to another surgeon to remove the cyst and for another $750? ! If you charge money, you should be able to help patient and if you aren’t sure, you can do your job 100% tell your patient I can’t help you it is much better then charging big amounts of money for half of a procedure.

What can I say other than that Dr. Kassam here was extremely rude and doesn’t appreciate questions asked. Maybe it’s that they seem so busy that appointments are 20 minutes late as is and people are being rushed along.

It’s also clear that particular products are being pushed as when asked about alternatives there was no real options given which I find a bit hard to believe. It also seems that basic health questions that I would expect a health professional to be able to at least try to answer would be available but this was not. Obviously the doctor didn’t care about having a proper discussion.

Complete waste of time (spent more time waiting in the room than in the appointment), would avoid the clinic like the plague. That being said, the clerical staff were nice and probably the only good part of this place. Terrible experience.

Doctor Janet Ip is an excellent doctor and we (me and my husband) have been attending her clinic during the past 5 years. Besides being a great professional she is also kind and concerned with the patient’s feelings. Once she called me after 6 pm on a Friday (before a long holiday weekend) to give me the good news that she just got the results of my biopsy from the lab and they were negative for cancer.
I don’t need to comment that I had a great long weekend after her phone call and the most of the doctors wouldn’t be working after hours to spread good news. I love Dr. Ip!

The staff at the clinic is excellent. Everyone is polite and professional.

UPDATE: Dr. Ip is now a Dermatologist Specialist. We continue at the same clinic, that has the most friendly and professional staff, and we are now under the care of Dr. Jennifer Lorne.
I am so happy we have such an excellent Family Doctor.

Dr. Lorne is excellent and super skilled. I feel totally safe under her care!

Knowledgeable dermatologist, no wait time for my scheduled appointment, and the receptionists were nice

As a busy mom of 2 young boys, I rarely review places because I'm always running around and it slips my mind. I am writing today because like other reviews I've written, I felt the need to stop and take a minute to mention what an exceptional experience I've had at Cambie Village Family Practice. Dr. Ip and her team are very professional and made me feel very comfortable despite the very uncomfortable issue I had. I saw a handful of other doctors that weren't able to fully help me or maybe didn't have the patience, but regardless, the issue is now resolved! I couldn't be any happier, thus I'm posting this review. Thank you so so so much!

I have been a patient of Cambie Village Family Practice since it opened in 2009. The staff are welcoming, friendly and accommodating - especially whenever I need to get seen urgently. Dr. Ip has helped me over the years with my tendinitis, asthma, and more recently eczema that was not responding to any over the counter creams. She prescribed a medication that cleared it within days after I had suffered for weeks! (I only wish I had seen her sooner.) I highly recommend Dr. Ip and her clinic - thank you for the excellent service.

Theres much disappointment cancelled my appointment but charged me I'm not from canada and this is very new I felt discriminated

Dr. Janet Ip is very professional and extremely thorough. She obviously takes great pride in the immediate and long term results of her patients. I would not hesitate to recommend her practice to family and friends.

My experience at this practice has brought hope back to my life. There's absolutely no words I can use to describe how grateful I am to be a patient here.

I honestly cannot recommend this Practice enough. My family of 5 (3 young children) have been going to see Dr Kara Jansen for 4 years and have nothing but fantastic experiences each and every appointment. We always get into see our lovely Doctor at our scheduled time, the staff is really efficient in managing appointment times. Dr. Jansen is very conscientious and thorough during the appointment. She always seems well prepared and considerate especially of our kids.
The entire MOA team are fantastic, always friendly and approachable. Our kids LOVE those ladies. I simply don't understand the negative reviews, nothing but good things to say

I've been going to this practice since I was an kid (12) I am now 24, I have always gotten the best care and emergency appointments when needed or available, doctor Janet ip has helped me when no other doctor would for my serious skin condition. She is the only doctor I can trust to truly understand and help me.

In the past, this clinic has been great. However, things have been changing and the level of service has definitely gone down. Wait time for the clinic has been very challenging, as I haven't had many instances where the doctors have been on time - which makes it tricky for people with busy schedules. It's an average of 6 weeks to see one doctor. Even when I'm able to see the doctor, it often feels rushed as I can tell that the doctor is rushing to see the next patient as they are behind.

There is also inconsistency with the information that was given by their doctors; different information was given from one doctor to another, which makes it a very confusing and unclear patient experience.

When I arrive and ask how long the wait is, the receptionists would usually say that it's not very long and then it turns out to be the opposite. It's been frustrating where I will receive inconsistent information from the doctors and then I have to encourage the receptionists to speak to the doctors for correct information - a lot of work for patients!

The clinic also don't have a wait list for their appointments, so you need to call every morning to see if there are cancellations.

There is a not a lot of follow through, as I appreciate the clinic is very busy. When a doctor says that he/she will call you back, I would expect that this will happen. I had to follow up several times before I was able to speak to the doctor, as I know that the clinic is very busy (as we all are!). I would ask them to consider how this feels from the patient's perspective.

I sincerely wish the clinic the best with everything and hope that they improve their quality of patient care.

Dr. Lorne is hands down the best gp I've had, she truly does listen and care, which makes a big difference in terms of dealing with ongoing health matters. I can't say enough about her or her staff.

Appreciate this clinic a lot. Been going here for many years. All the Drs and receptionists have been very helpful and respectful. Keep up the excellent work!

Honestly disappointed. Charged for no show even though they had no alternative bookings available. I understand that they have a policy, And was more than willing to pay.but wnen I called to reschedule and be told that payment for the missed appointment needs to be made PRIOR to booking? ! How incredibly untrusting and disloyal. When I asked why I couldn’t pay the penalty at my next appointment because I didn’t have my cc the receptionists response was “I’m just trying to do my job”. Literally. Seriously? I was calm and simply asking to pay during my appointment. What kind of an immediate reply is that? Doing your job (as should be trained by her superiors) is to find the patients and clients solutions that will ensure their continued commitment to the clinic. Not at all a level of care I believe I should be able to expect from health care services. And to charge 80$ for a missed appointment. Honestly. After 4 appointments there why are told they not have better policy to ensure they don’t have disgruntled clientele.

Clinic is fair with appointments and the doctors are all really nice. The front staff can be a bit stand offish at times, but they always seem like they are working and focused on what they are doing.

Unfortunately Dr. Hume more concerned with nickel and diming patients than about their care. Would not recommend.

The receptionists of this clinic is terribly rude and unprofessional. No matter how urgent your situation is, you WON'T get an appointment. My whole family goes to this Family Physician. There were a few times my kids got pneumonia and I had bronchitis, the receptionist told me the earliest appointment was 3 weeks later, LOL.they simply don't care. When you have any serious inquiries and try to have the family doctor to return the call, good luck.the receptionist will simply say: " the doctor will not call you"! What is the point of having a family physician if you get treat better at a walk-in clinic? Even though the doctors at this clinic are nice but I think it is their responsibility to train their staff to respect their patients.

Doctor Janet Ip is an excellent doctor and we (me and my husband) have been attending her clinic during the past 5 years. Besides being a great professional she is also kind and concerned with the patient’s feelings. Once she called me after 6 pm on a Friday (before a long holiday weekend) to give me the good news that she just got the results of my biopsy from the lab and they were negative for cancer.
I don’t need to comment that I had a great long weekend after her phone call and the most of the doctors wouldn’t be working after hours to spread good news. I love Dr. Ip!

The staff at the clinic is excellent. Everyone is polite and professional.