Canada Computers & Electronics

Does not stand by there products, rude support staff, gaslighting and lying management and store procedures.

I recently bought a full kit here, Motherboard, Cpu, Ram, NVME. When they sold the Motherboard, they did a Pin check. They said it was to ensure no physical damage, i.e. I did not bend or break the pins when setting it up, as this would void the warranty. I understand this, and generally this is fair.

However, once getting this machine all set up, and it running for ~1 day, the machine stopped booting after installing a NVME drive. I disassembled the machine and diagnosed deeply and found a single burnt pin. A pin likely related to NVME (as I could get it to boot without one installed). This is likely due to a short or defect in the motherboard, and not due to physical damage (PHOTO INCLUDED).

I took it apart and took it to the store. As soon as I stepped in I explained everything I diagnosed, and mid-sentence as soon as I said the word pin, a staff member told me to leave, that I was getting no service. On a $500 motherboard.

I explained that he pin was burnt/shorted, and not physically damaged, and pleaded that they look and diagnose it. Their service technician looked with a cheap $2 magnifying glass and proclaimed I broke the pin off (obviously not true, look at the photo). They refused to follow the steps I took to get the computer to boot and falsely claimed the warranty was 100% void and that they would do no Exchange on the faulty goods they sold.

So I sent the Motherboard to asus, for $70 out of pocket shipping, and a $300 replacement to hold me over until the RMA was complete. Asus did not claim physical damage, they repaired the Unit and are currently shipping it back to me.

Despite this massive inconvenience, completely rude sales staff, and deceptive/incompetent support engineers who don't even have the correct tools to do a diagnosis (A $2 magnifying glass was not sufficient to properly see a single tiny pin in clarity), I offered them a reasonable offer. Pay the $70 shipping, and 20% of the replacement board, for a total for about $130 to make myself whole for this mistake, which they ignored.

Due to this gaslighting, lying, bad customer service, bad diagnosis, and doing everything they can to not stand by products they sell, I will never be purchasing anything at Canada Computers, and I advise anyone buying things, just use Memory Express or Amazon, don't give these dopes your money.

While the East Vancouver store is the one that rejected the RMA, this store is where I bought the goods sent me driving across Vancouver in rush hour to get "diagnosed" by their C-Grade technical support staff, and couldn't hand a return/exchange directly, despite a full diagnosis and evidence of the fault and cause.

Please fix your website or something. Canada computers has spammed me with 43 emails this morning to "activate my account" and will not stop sending them. Your corporate office is closed so no idea what else to do.

The customer service was not very helpful and the prices were not as good as the neighboring stores.

I ordered a GPU online and picked it up here in store. Place was pretty empty, staff were quick to help me. Super easy process. Seems to have good stock too, decent sized location.

I had a good experience last year, but a bad one this year. I think that if you are getting parts and can't wait for Amazon, they are the way to go. But there are better options on-line for any serious computer purchase. I tried to support local brick and mortar stores, but I don't think you need to use this one.

Walked in & was completely ignored by staff. No eye contact because they were far too interested in their phones. Will never return.

Don't buy anything from their online store, they are not able to process an exchange in store if it is defective.
Their staff was not helpful and refused to refund me. Their manager wasn't very forthcoming either and kept insisting I ressolve my issues online.

WARNING* If you don’t know your stuff about pc parts they will take advantage of you and sell you old stock when u can get something newer and more powerful for the same price. If you know your stuff this place is great, how ever DONT go here to get advice or help buying pc parts. They ripped my younger brother off bad…

Visited recently, was looking for a gaming laptop, got amazing service from the staff and overall a great shopping experience

Call before you go, wasted my lunch break going in for something that they said was in stock on their website but wasn’t actually in stock at the store.

Bad return/refund policy. Store staff are ignorant and arrogant people trying to get you to buy as much as possible even if you don't need it. Go to memory express across the street if you can.

This Canada Computers is quite safe during Covid-19 pandemic the staff were outgoing and helpful, but Memory express does it better on W Broadway

I had a great experience at Canada Computers. Alex helped us a lot during the first day, and when we had to return the next day - due to an error on our end, measured the length of Ethernet we needed wrong - Bronson was a great help at doing our exchange! Great knowledge on computer components and a decent selection as well ranging from cases, peripherals, etc although graphics cards are solely online only. You can order for store pickup though from what I gather. Thanks a lot!

The staff were super helpful! I was looking for a specific product and bought the wrong thing initially, but was able to return it for the right product. They had to look for a while to find the product as it was in their overstock, but they did! Great service. Thanks!

- Horrible "race for product" practices without an ability to place an item on hold for even 20 minutes or purchase it over the phone. Rushed to the store twice already only to have a customer in front of me purchase the last item. All the 4-5 people behind me were also left empty handed.
- No ability to place a backorder over the site or phone, forcing customers to come into the store and wait in line outside because of covid restrictions.
- Unhelpful customer service representatives: every specific compatibility question is met with a reluctant "let me look it up" and coming back without a clear answer. I have not seen a proactive assistant once at this store.
- No returns policy on most products even if the product has never been opened

I went to buy a low profile gpu there.on the phone i asked if they had any, they answered yes and i asked if they could fit it in for me obviously for a fee and the guy said yes, when i got there, they said they wouldnt do it and when i asked if i could try it out in my desktop pc which i had there just to make sure it fits they said no and all sales are final, staff there is quite rude and un helpful, wont be returning to this specific store again

They've always had what I was looking for in stock. Staff have always been friendly and helpful when I've shopped in store.

Bronson was friendly, super helpful and deeply insightful. Go to this guy, he knows what he's talking about! He'll will fill you in with the details you need to make a confident purchase!

Ordered item in December order arrived for pickup mid February (2.5 months later) 2 days after arrival they canceled order. Came into store to pick up item. Would not match the price I order the item for.

Knowledgeable employees who clearly care about their customers! Was overwhelmed going in, as someone who is building their first pc, but was saved hours of research by their extremely helpful team.

Would give 10 stars if I could.

Abs negative experience.ordered a few components online more than one month ago, still waiting. Even eBay is faster. Went to local store to get help - just was bounced.
The phone support line is joke - you getting robot saying "leave a message" and then it hangs up the phone immediately, you even can't leave a message.
For this moment I feel myself robbed for $350.
Filed complaint to Consumer Protection BC.

Wasted almost an hour just to pick-up an order. Staff couldn't find my order which is right in front of the checkout the whole time. They helped me bring it to my car when they left i checked the box ended up giving me the wrong thing. Good thing i checked what i got before i leave. Had to go back and wait again to get my order. This chinese dude who helped me looks like he hated his job and giving me attitude.

Friendly and knowledgeable service! We were served by a guy named Bronson and he was incredible. My girlfriend and I were shopping for a heavier duty laptop for her upcoming school program, and he was super patient and helpful, explained exactly what we need, and gave us some good, honest recommendations. We made the purchase right then and there (originally planning to hold off but we were pretty much sold). Just got home and booted it up and we're super happy with it. Thanks guys!

Is this a Canada computers thing? They never pick up the phone doesn’t matter what time of the day nor which day in the week you call

So I call the store to ask about the correct RAM to upgrade my son’s PC. And I have to call a couple of times before I get beyond voicemail, and I speak to someone. They ask me to send an email, which I do. But there’s no response. Another email and perhaps a dozen calls - but now no-one answers the calls. Very poor service.

Won't pickup their phones. Want me to go in person, in the middle of Covid19 to backorder a graphics card. I have no issue going there to pickup, since that's actually reasonable in preventing scalpers

Disappointed with the assistance at this location. They need to have more knowledge before suggesting soemthing different.

My brother is still out 1000 for as they say a online special order. Monday we will be contacting the BBB. So much for consumer protection.

Current COVID policies around returns, price matching, and price protection are highly restrictive, especially compared to other businesses.

They do not allow you to return open packages and they do not offer price protection "due to the current situation" (? ! Is matching your own sale price going to spread the virus? !).

I was not informed of this policy when buying the item - these new policies are not advertised in a prominent way.

Impersonal, lazy and delayed service. Had to wait at the door for 10 minutes before anyone came to acknowledge me or ask what I needed, despite two separate employees being within eyesight of me. Even after being acknowledged had to wait another 10 minutes for help despite the store having only 1 other customer being helped.

Watched the person in line behind me ask for help with fixing a laptop, be given vague and cold advice, then leave and not come back.

To top it all off, one of the cables I bought was defective straight out of the box. Thankfully they still offer replacements for opened, defective products, but at this point I am so frustrated with their store I do not want to go back.

Canada Computers refused to price match the Noctua D15 CPU cooler in store. The competitors (Vuggo and Amazon) had it in stock for $110 (not even a sale price), and Canada Computers was selling it for $140. The excuse I got for not price matching was that they temporarily disabled them for the week.

I have never had a problem price matching at Memory express (which is across the street), I would recommend shopping at memory express

In-store shopping is very covid friendly. Have an employee help me the entire shop, making the purchase quick and efficient. In n out!

Here’s my second review after going to the Richmond Canada Computers to compare with the Broadway one. In general Canada Computers works like this:

Staff: 1-2 stars Reason: Sales Representative tend to only sell you something but don’t tell you what’s wrong or if something goes wrong it’s your responsibility to take care of it. It is best for those who want to buy computer parts and want to build a pc but for those who want to buy a laptop I recommend you buy elsewhere. Why? There are no reviews on their website at Canada Computers even after posting a review meaning they don’t want customers to find out what’s wrong with a computer before buying. Their return policy is totally subject to their companies policy and they can easily reject you for any number of reasons so it’s there for show only. On one of their repair policy it is noted that if you don’t pickup the repair after 3 months it’s theirs. They also cannot fulfill their policy of price matching on the web and I was there when I saw one guy come in before Black Friday to price match a bunch of computer parts only to be refused by the sales saying they don’t do price match for a long while now before checkout. In other words, if you buy something, don’t expect to be able to return it and if something goes wrong, Canada Computers won’t do anything to save you. All they can do is send it back to manufacturers to fix if under warranty, which you can do yourself.

Response: Depending on the stores some won’t even pickup the phone. When they do, they tend to brush you off if possible and if your lucky you might meet someone somewhat decent to talk to but expect yourself to tell them what to do to get their jobs done. Also sales and repair department is two separate departments so if you want to know the status of your repairs, you need to contact them Monday to Friday when their technicians are in. Email response tend to be ignored if you don’t provide information. Customers are considered troublesome to deal with so employees tend to brush them off as a nuisance. Saving grace is repair department does do their job, while taking two weeks to do so just to apply thermal paste on cpu/gpu with a reasonable price and will send stuff for fixing for those under warranty back to manufacturer, but I highly don’t recommend it unless you have to especially those who have a laptop with say water damage. Then again you can send the laptop yourself since it’s under warranty.

To summarize: Canada Computers is a good place to buy cheap pc parts and some laptops not found elsewhere. However, if something goes wrong it’s your problem not Canada Computers. Don’t expect returns or if you receive a dud expect to take it out of your own pocket. Customer service is only there to sell and expect to be treated like a beggar for any service for most customer service person in sales or to tell them exactly what they need to do to do their jobs. Repairs are ok and they do their job for those who have warranties to send to manufacturer or need special services to work on their computers like adding thermal paste to cpu/gpu they do their jobs for an ok price. Emails/Phone Calls are dreadfully terrible. Avoid at all costs and go to store instead. I don’t recommend Canada Computers due to their terrible service, bad communication in their own departments, bad communication on contacts and policies that they do not uphold but are there written down to take advantage of customers gullibility of thinking there is this service to return things or price match something only to be disappointed. I recommend bestbuy or amazon instead.

Great selection of computer components and accessories. The staff are very helpful, efficient, enthusiastic and knowledgeable. Good deals are offered quite often. Before you spend your money at Amazon, check these guys out and keep it local. The website is great as well. Free parking behind the store.

In sales and marketing there is something called “The Customer Journey” or a “Sales funnel”. Canada Computers receives a F- grade from me.
This was my first experience with CC and every step of the way from discovery to point of sale, everything was a total failure. I ended up walking out of the store and making my three hundred dollar purchase from BestBuy instead.
I count 5 separate points where barriers to the sale or maddening incidents were introduced. Things like their problematic phone systems, the difficulty in contacting staff or getting a response from them electronically, and a questionable no-return/exchange-only policy in the event of a manufacturer defective item were just some of the hinderances.
I most likely won’t return here if I can help it.

Typically, having Canada Computers right across from Memory Express has made this corner of Broadway a great hub for picking up PC supplies, as I've generally found the experiences of dealing with both stores pretty equal and between them I can find just about everything I might need for a build. For the time being however I have to dock CC for their inexplicable abandonment of their pricing guarantee as a Covid protection measure.

Huh? I can generally understand the changes to their returns policy on that basis, there's no way of knowing who has been directly handling a component post-purchase. But how on earth can checking a competitor's website for the price of a component possibly constitute a health risk to anybody? Even in-store that makes zero sense, let alone ordering something online. I don't know of any other electronics retailer adopting such a policy - certainly not their direct competition across the street, nor larger more heavily-trafficked retailers. It's nonsensical and comes off as a very cynical excuse for them to justify shaving off some losses to their bottom line, which is frankly a big disadvantage when an alternative is a 30-second walk away.

They have alot and really good stock at good prices. The staff are really helpful and will help you with all your needs there

Low inventory but the sales associate who assisted me, Bronson I believe, was incredibly patient and helpful. I’m very indecisive and he was kind and accommodating during my whole visit. For the customer service, 5 stars.

The staff at this location is a joke, they special ordered a wrong AKRacing chair for me but I cannot exchange because it is a special ordered item.

Absolutely terrible experience with Canada Computers on Broadway. I HIGHLY recommend shopping elsewhere (Bestbuy, Newegg etc). I tried returning a motherboard that was purchased within the 15 day return policy and had SPECIFICALLY asked Bronson, the sales associate, if I could return the product if it had not been used. He said it would be NO PROBLEM at all at the time.

When I had returned to refund/exchange the product, he tried to convince me (in a very condescending way) that he had told me that I had since I had removed the tiny piece of scotch tape that 'sealed' the bag that the motherboard was in, that there is absolutely NO WAY that they would refund, exchange or even consider discounting the product. I then politely asked to speak to a supervisor or store manager multiple times, but Bronson insisted it was a waste of time and came back from the back of the store without the manager each time.

Another customer had showed up soon after to refund his motherboard and had no issues with returning it although he had opened his product.

All I wanted was to get some clarification from a manager around the store policy and have a chance to explain to them that I was told something different from what I was experiencing at the return counter. I have purchased parts from them before and was in the store to purchase more products that would easily exceed the value of the motherboard itself.

It was clear that Bronson and his 'supervisor' didn't get the difference between a $250 one-time return vs the potential lifetime value of a long-term customer.

This was a problem that could have easily been solved with a little logic and reasoning, but was instead faced with incredibly stubborn and blatantly rude customer service from an incompetent low-level sales associate.

A 1-star review is being generous, I will never shop there again.

Tried calling their toll free number but tried everyday for a week and only got a voicemail that doesn’t let you leave a message. Tried their email service but no answer.

Be careful using their services during covid:

Non of the lower mainland locations are answering phones. You can go and buy whatever you want, but you will not get support over the phone or via email if something goes wrong.

They are not answering phone calls or emails, i have a defective product and looking for an exchange. Tried all day calling and emailed them with no responses.

When i purchased my item they said final sale.

The item i want to exchange is not in stock and i would like to do a quick exchange. Does not seem like this will happen.heading into the shop tomorrow to complain.

We purchased components from this location around one to two years ago. Zane and Neeraj addressed our needs and recommended what we needed. They considered price, brands, and necessity. We are very pleased with the computer to date, and this review is simply based on their recommendations as we haven't needed any warranty or repair service!