Canada Post

I've been coming here for years, I've always experienced Friendly and fast service from the family who runs the place. I've printed out documents, gotten my passport photos as well as shipped out packages. I've always been very appreciative of the staffs helpful and friendly demeanor.

I've been coming here for many years as it's conveniently located next to my home. Although the male clerk usually provides good customer service, the young female clerk working last Saturday (Dec 2,2023) always has an attitude problem. I have never interacted with anyone so apathetic in a customer forward facing role. She provides such a sub standard level of customer service that it's appalling. She is clearly bothered when a customer comes in as it takes her away from being on her phone. She still seems miserable while on her phone, yet marginally less so than when intereacting with customers. The level of apathy and misery radiating from her can be felt upon entering the store.
I was forced to purchase a flat rate box unnecessarily after she told me it would take 5 days even though it states 2 days on the website. I then opted for express but still had to purchase the box as I had written on it which she covered up with a blank label anyway. I called Canada Post after my visit and the rep confirmed that the flat rate box delivery is not regular delivery as the store clerk mentioned, it's in fact expedited (2 days).
I will also be sending a formal complaint to the Canada Post Corporation as this clerk seems to get her kicks by misleading customers and deliberately causing confusion. I've had multiple encounters with her and it's always the same experience. There's a clear lack of good faith in how she approaches customer relations.

The services here were always great enough, but well, I came recently with some issue; you would expect that the person who works there would try to help you to sort it out, but I got only "I don't know. " Even though it was banality, after that the young lady just sat in front of me and started scrolling her phone like I was still not standing there. Zero interest in customer service with the face of why I am bothering her. Wow.

The young woman working would not validate my valid government ID, for absolutely no reason.

Been sending my own mail for over a year so i know what to do and what to expect, but i had two interactions with one specific employee: she was extremely rude with me, asking what i needed stamps for and why, and trying to take my envelope out of my hands.went there today to ask them to print out a shipping label for me as their website wasnt working.normally, i would just give them the dimensions of the package and they would print it out for me, but this lady insisted that i go back home and bring the package over.she wrote on my package with a pen instead of a sharpie (not legible). She made me write the address on the envelope and when i asked if i could type it on the shipping label instead, she gave me so much attitude.only giving them 3 stars bc of the really sweet male employee with glasses in the morning.he’s very helpful and always knows what i’m looking for.

Closing hours announced RIGHT WHEN YOU ARRIVE AT THIS LOCATION. Would appreciate if we could have been informed earlier because I just lost my time

I have been coming here for 2 years. Everyone is fast and efficient and this location may be the quickest I've dealt with in the lower mainland. However I noted that the customers are the ones causing lineups as they are trying to decide what option to pick to send packages. Other than that, if you have a quick letter/parcel to send or receive, you'll most likely get taken care of within 1-2 minutes.

Theres also an Aussie dog inside occasionally. It is very friendly and fluffy and brings happiness to my day.

I love this post office. The family that runs it is awesome. They are super nice, very helpful, and there’s almost never a line. It is a hidden gem, and the best post office in this area.

My five star review ONLY pertains to dropping off parcels. All of the ladies who work here are fantastic in my experience, helping everybody to the best of their ability. People don't know how to ship things, just be patient.

Very patient young woman trying to deal with a long line up just before closing on Saturday afternoon. Most of the customers are either unprepared or forgot something, need tape, decline tracking, then are surprised they didn't get it, and so on. Never once she lost it. Thank you for your kindness and excellent customer service under these circumstances.

This location has some of the most friendly and efficient Canada Post staff I've ever encountered, particularly Marjorie. The employees here try to anticipate my needs and are always efficient with everything. Highly recommend this branch!

Zero customer service. Female worker didn't even try to help. Was completely lazy. Consistent unwilling attitude.
Update: tried again a year later, nearest me and was charged a dollar for getting the return shipping label on; every other office offers a sticky bag. First time I've been charged to do that.