Canopy West Truck Accessories

Bought our canopy here about three years ago and the service was great at that time but since then I have had some issues with my canopy. I have no problem paying for the items that I need but they don’t seem to support there products. Was basically told yea sorry can’t get you parts. Went to Cap-it had OEM parts for my canopy in under a week. Very disappointed definitely not going there again, even if they are cheaper. Cheaper definitely doesn’t mean better especially in customer service.

DO NOT buy a canopy from this place, went in and ordered a new canopy in June and paid a $2000 deposit, was told be late summer, maybe Sept before it would be here due to covid slowdowns, that was fine. Sept came and went, they don’t answer there phone so after going into the business Mike told us the guy who was taking deposits and ordering was away in Hawaii and likely not coming back because he hadn’t been ordering anything or doing his job for the last 8 months, (that inventory was pilfered and I wouldn’t be surprised if this place goes out of business soon,) couldn’t find my order, couldn’t access anything on the computer. Nothing. He sent a msg asking to send me a refund, gave us the owners names, Andrew Klar in Summerland. We called him, called their office, nobody ever answers, left multiple msgs. Nothing. No refund, no canopy.
I disputed it with my crcd, glad it was on my MC, and finally Dec, 20, CIBC got my deposit back.
Bunch of crooks! Be 0 stars if I had the option.beware

Have had trailer hitch and trailer plug installed here on Honda Passport, great guys, highly recommend!

Mike and helper, sorry can't remember your name, you guys were absolutely amazimg. Not only did you help me out with a service you don't normally provide but you even also stuck around after closing hours to complete the job when you had plans to go fishing. I will be referring all my friends and family to you when looking for canopies etc for their trucks.

Been here a few times always get excellent friendly service and really good prices. Guy in the shop helped me find the exact canopy clamps I needed the other day. Would def shop here again.

Over priced, just wait till your canopy has issues watch them back pedal and blame you! Staff not friendly!

Had a small off warranty issue with a canopy purchased here. A nice gent named Tarl made the repair as a customer courtesy. Canopy West Kamloops continues to be my first go to place for my truck accessories. Nice work guys:)

Tanner and Mike very knowledgeable and great people to deal with. Tanner is about the only person I trust when it comes to putting something new on my truck

Terrible customer service. Purchased canopy in March of 2020. Canopy leaked - I took it back four times for them to rectify the problem. They took the canopy back in September 2020. I was ignored and lied to and still have no canopy and no refund. Do not shop here if you want good customer service.

As others have stated Tanner was friendly, up front with the services and product. I am happy with the product But not so happy with the fit and finish. Glass rear door binds and the metal is rough. And being as I am not a perfectionist, but if your going to do a job at least do it right and check to see it is fitting properly. These things aren’t cheap!

Called in inquiring about some tires, the gentleman on the phone was easy to talk to and quite funny. He gave me all the info I needed and then some, and was not pushy or rude. I ordered tires from him and I'm excited to get them soon! 5/5 great work

We've wanted a canopy for our 2013 Tacoma for years but were hesitant because of the cost. Tanner offers competitive pricing and fast/quality service. All of the pricing was upfront which was refreshing when it comes to vehicle customization. Thank you!

Amazing service. Tanner and his team out did themselves.calling all their reps and parts distributors, tracking down all my parts for my truck and getting them here in less than a week.and giving fair prices and quality knowledge on all the products