Cantu Bathrooms & Hardware Ltd

Contacted parts representative regarding a cartridge for a KWS kitchen faucet purchased in 2007.
They had original invoice on file, sourced their inventory and supplied part free of charge as good will.
Service was very customer oriented with excellent follow up.
Very good customer experience.

When we renovated our house a few years ago, with the recommendation from our designer, we used Cantu for all of our bathroom and kitchen fixtures. Our experience in dealing with Cantu and their staff back then were great and they continue to offer great service to this day. We recently needed a replacement part for one of our shower and I was lucky enough to work with Max. Max was very helpful from the start. He took my information down, worked with the supplier and followed up when the part will arrive as well when it was ready for pickup. Max is very friendly and professional. He provided a high level of customer service that is rare to find these days. This type of after-sale customer service is what sets companies apart from their competitions and one the main reason I always recommend Cantu to my friends.

I had a warranty case for a part and contacted Cantu. I was connected to Max, at customer service and he made the experience for me very professional and smooth.
Thanks Max for your great customer service support, it’s highly appreciated, in my opinion you’re a valuable asset for Cantu business.

I contacted Maxwell at Cantu Bathrooms & Hardware Ltd for a product issue. He is very nice and so quick in response. He has very good knowlege about their products. It is one of the best customer service I have had. I really think Cantu Bathrooms & Hardware Ltd is a good place to shop.

We ordered everything for our new master bathroom from Cantu. The staff is extremely helpful, and their after-sales support has been excellent. We had a minor problem with the toilet after the 1-year warranty expired. Cantu went to bat for me with their supplier and secured a free replacement part, for which I'm very grateful.

Came here to pick up an item on order. The customer service was very good. I was in and out within 10 minutes with no hassle. The store was very clean and well maintained. Beautiful display of fixtures throughout the store.

They have amazing showroom and you can find almost any plumbing fixture brand. Nice staff.

Customer service at Cantu Bathrooms is 5/5 stars!
My bathroom shower facet was not working and I called multiple plumbers throughout Vancouver to try to fix it. However, not one could help me because I couldn't find brand label. I finally found through my building engineer that Cantu Bathrooms was the original company that installed it over 5 years ago. At that point I didn't even know what I was trying to ask Cantu to help me with.

As soon as Scott picked up the phone, he alleviated all my worries. He told me the brand of the faucet, the contact info for the manufacturer, what to say to the manufacturer to initiate the warranty process to obtain the parts, detailed installation instructions and questions I could sent to my plumber to help diagnose and fix the facet when I obtain the parts. Scott even followed up with me more than 2 months later asking if I fixed the faucet! My plumber did fix it:) All of this and I didn't even step into the shop!

I can truly say that the customer service at Cantu Bathrooms & Hardware Ltd is the best I have ever encountered in my life! Thank you so much Scott!

I had an issue with a Toto part that I had bought at Cantu Bathroom and Maxwell assisted me to get the warranty claim and delivered the replacement part, as soon as it was available. Whilst, waiting for the part, Maxwell kept me updated with the progress and once the Toto part was available, advised with pick up options.

It was a pleasure to deal with Maxwell, a polite, well spoken individual, that treats his clients with utmost professionalism and genuine care.

M. Kassam