Choices Markets

Great location. Great store with lots of verity. Meat department is always fresh and well stocked with great pricing.
The deli potstickers are next level 11/10

We shop here all the time. Friendly service, excellent selection of foods - love shopping at Choices!

Manager Todd is always slacking off in the back alley smoking. It's actually hilarious.

Kind of a hoity-toity place for special people.
If you're paying cash, cashier will just hand you your change and say, "Here. " They won't tell you how much you're getting back. Apparently it's up to the customer to count their own change. New Millennial rules I suppose.

Service at Deli very unprofessional. I watched clerk ignore protestations of a clearly wrong unit pricing on the customer-facing sign, wrongly claiming it was correct, without even looking. When I pointed out same, she was again dismissive saying that the sign said something else than it said.

I politely said she should come around and look at all the signs, because it was quite clear the one was wrong - and she freaked out when I pointed to the sign with my index finger - as one does. She acted like I'd given a middle finger or something. She finally looked at sign, and simply said that is wrong, and put it back with no intention of fixing it - and no apology, despite that I'd politely pointed out she was being rude!

Manager came over and at least took sign away to correct. But again no apology, no attempt to charge customer what the sign said (isn't that the law?), and he too complained that I shouldn't point with my index finger.claimed that's how you call a dog (how on earth does one call a dog with a single finger!? !? !). Clearly their psychotic customer service is systemic and top-down.

Absolutely psychotic, rude, and ignoring laws about wrong pricing.

Worst grocery store experience in my life! On the bright side, they aren't discriminatory against the disabled - they simply treat all their customers badly!

I've never been there before, and I'll never return.

The store staff was so rude and yelling at customers on New Year’s day! This staff name is Todd and he has discriminations for people shopping in the store. He said we are not allowed to buy anything in the store and must leave the store right away. Never met anyone so rude and stupid in a retail store! If you want to do businesses please hire someone who knows how to do customer service and treat customers! Not like Todd yelling and chasing after customers on New Year’s Day!

This place was a spam. I park my car in front of the store, and a old lady hit my front bumper and trying to run away. Totally bad experience, since the store has no private parking for customers so it caused so much trouble for customer shops here. And the staff is rude and careless. They do not care if you are shopping here or not and they won't help you out for anything!

Staff are so rude yelling at customers and has discriminations for people. Never met a store sales like this before. Definetly avoid it! Never come to this shop for buying, it will ruin your whole day!

This is a really bad shopping place for people. The price in this store is so freaking expensive compare to other store. And there are very limited choices for customers to choose from for organic and gluten free products.
The customer services are very poor. Seems no one cares if your are buying or not. Serioursly needing management for this place to keep opening.very bad shopping experience in here.

I was not impressed by some staff behaviour tonight. I was taking care of my friend’s daughter while the mum had to leave for work. The poor girl came down with an awful fever, so I ran to Choices Market on West 16th before it closed. I got there 1 min before closing and the doors were already locked. I knocked on the door, as the security guy and lady were chatting - thinking I could explain and they would let me get one item. There was still customers in the store.

Instead the security guy/staff member rudely hand gestured me to go away. I thought maybe he did not understand english as he was talking Chinese to someone and it was how he needed to communicate, and then he made another dismissing hand gesture and spoke though the glass that he will not open. He would not even listen:/ The lady cashier ignored the situation. There was noone else around, so it was not opening the flood gates to offer this kindness. I was well dressed from a house nearby. Understanding I was there a minute to close, I wished they at least were kind enough to open the door to talk to me - even if the result was the same.

Afterwards, the lady did the store announcement they were now closed to the remaining customers - who would have taken longer than me to get one item. I was gobsmacked!

So here I am at 4am trying to mitigate this girls fever till they open - as my car garage door power seems to have died in this cold snap.

I was not asking for an exception, but basic human consideration. I will make a point to shop elsewhere after this display. The descent neighbourly gestures has left this neighbourhood.

Please be better.

Lots of parking. Large store with good variety. Friendly helpful staff. Lots of organic veggies. Prices ok.