CIBC Branch (Cash at ATM Only)

Simplii customer here. ATM jammed and didn't spit back out the bills or credit my account correctly. Branch staff said they'd look into it, but haven't heard any updates from the branch staff and can't call in or get them to return my messages.

Called Simplii and they resolved it immediately. Take your banking out of CIBC because they don't care!

Kudos goes out to one of the bank’s Financial Services Representative, Mr. Owais Khan, who helped me out all the way in my account inquiries and change. I would highly recommend him and hopefully become my account adviser and laud CIBC for having an adviser like him.

It’s a good place if you dont do the usual bank stuff at here, so basically this branch is anything but bank.

This 4th world nation is so poor it can't even dispense more than 400 Canadian pesos at ATM!? Criminals

Unprofessional, useless, and utterly disappointing customer service by Sheela. I don’t even know why this branch exists, because they could not help us, and they kept trying to make us call the different departments even though we already called them. DO NOT go to this branch, go to the Kingsway branch because they were able to help us.

Our money is blocked in this branch and they weren’t helpful at all! We have been to this branch so many times for releasing our money but they didn’t help! The’ve been tossing us around to call other departments while it was their responsibility to call them! They don’t even know how the procedures work in the banking system!
Now they don’t reply to calls or emails! We’ve been struggling with this issue since August, almost 7 months! Our money has been blocked for 7 months and they are not following up internally to help us releasing it!

Dorothy W was very helpful in setting up my Smart for Seniors account. Even provide me with a Direct Deposit authorization form to help with transfers.

Made me wait just for a pin reset and didn't even finished the process. Even felt so uncomfortable

Bad service the staff is unprofessional and basically useless i asked to do the most basic job came there 3 days in a row for nothing thanks