CIBC Branch (Cash at ATM Only)

This branch does not have tellers, but you can book meetings with advisors there. I've had good luck at this branch. Better customer service than the Metrotown branch. The advisors at this branch are awesome!

I had a HORRIBLE experience at this branch. One morning, I made several calls to this branch to schedule a mortgage renewal. My 1st call, I was placed on hold. After some time waiting, my call was cut off - someone actually hung up on me. I called again and again but this time I kept on going to their voicemail. I left a voicemail eventually hoping someone would return my call.

After about 2 hours of waiting for someone to call me, I decided to go to this branch to really see if they were genuinely busy. I arrived inside the branch and there was only ONE client at the ATM machine. From inside, I made multiple calls to see if someone would actually pick up my calls since it was NOT busy. There were two staff standing, drinking coffee and chatting several meters from me - man, my calls kept going to their voicemail.

I finally went up to the customer service staff and told her how I felt about their customer service and it sucks - deceiving!

Imagine all the customers who had called this branch who were directed to leave voicemails because they were led to believe this branch was busy. I wont be surprised if this is the tactic that management of this branch implemented to filter out outside calls.

If a branch is not busy, staff should and must answer calls. If the front counter staff is busy, the call must bounce to another person until someone answers.

Everyone is getting paid to do their jobs properly and management at this branch was underperforming and has failed to step up basic customer service.

I hope that CIBC reads this review and make necessary changes so customer will be delighted and happy.

Sadly, I left them the voicemail last week and up to now, nobody has returned my call. This is evidence that this CIBC Highgate branch SUCKS with customer service.

There’s just no point place a banking center like this, no teller, no service. What’s the point we have to do banking with other branches with the teller. Just stupid and pointless.

The worse bank in history like come on, my card was not working for online transactions and I visited the bank in person and they gave me number for the fraud so I can get my card work boy I was in call with them for a week about a hour a day they never answered my call it’s always the Robot talking saying the next agent will be with you shorty but for more then a hour for just to verify my purchase wow that’s how you treat your customers.

Called in so many times to book an appointment and no one picked up the phone. What's the point of having phone number for? Ridiculous

Barely any staff working. Long wait time at desk. Employee is on phone call with call centre for a long time

I would like to commend Eric, a bank employee, for his exceptional service. He demonstrated professionalism and efficiency while assisting me with my recent transaction, making the process smooth and hassle-free. His friendly demeanor and willingness to go the extra mile truly impressed me, and I am grateful for his outstanding customer service.

I can not believe that only one person is helping in this bank
What kind of business just have one person in customer service!

Worst bank ever. Atm eaten my money ($1000) then I go to branch, they kept saying they’re doing investigate. It’s been a week and I need that amount of money have no solution. I will change bank right after I receive the money back

Absolutely useless! I walked in trying to ask few questions, but the guy over there didn’t even bother to check my account and answered my questions very generic. If you are not being helpful then don’t sit over there!