CIBC Branch with ATM

I had made an appointment to meet with one of their reps two weeks in advance and taken a day off of work to attend it. Well guess what, the bank rep I had to meet with calls me 45 minute before the appointment and tells me she can not attend it. Really? This is not the first time either, I have been through this with this branch different reps several times before and because of this unprofessionalism, no customer services, no commitment to their jobs I will take my business elsewhere which I already have for about 90% and this will be the last bit they will loose. Never going back!

I've been trying to contact reps here for months over my banking issue as my other location closed. Called multiple times and emailed my Rep with no response in over a month. No notification that my bank was overdrawn while I was waiting to hear from this person. Next agent I talked to made it clear she didn't care as she was about to quit. No service. Going to give up and look for another bank that will actually respond.

DO NOT BANK HERE. This is the most unprofessional group of people i have ever met. There is no communication, and emails are responded to rarely. I had to send the same documents multiple times to different employees to make anything happen. There is ZERO respect for customers at this bank. Disgusting.

Roy Yang is an awesome advisor, he is really knowledgeable and super easy to talk to. Highly recommend this branch and Roy’s financial advices.

This place treats seniors and people with money horrible. Bank elsewhere as the staff have no clue what they are doing and prefer taking lunch break over a scheduled appointment

High Staff turnover with little knowledge of products and zero assistance or follow-up. It’s been months trying to get answers to an issue for parents.every time you speak with someone they tell you previous “account manager” has left.glad I’ve moved all accounts elsewhere.