CIBC Branch with ATM

I visited the branch today and Kobe is the one who helped me, he was unprofessional and he didn’t help me with my inquiry. I provided my sin number to him to update and he said it’s not necessary and did not update for me. I waited 30 minutes today and he didn’t help at all. Now I have to find time to go to a CIBC branch to update my sin number. This is a terrible experience for client and I will open bank account somewhere else and close my CIBC account. Please educate your staff before helping your clients.

I think the girl’s name is maple? Her service is amazing, she saw me looking at brochures and invited me into her office and introduced accounts to me and gave me a lot of useful information. She has won me over and I think I will move my banking to cibc.

Came in today to ask for a replacement credit card, as the current one was disintegrating after years of constant use and sometimes the chip/strip needs several attempts to get read. My issue was brushed off and downplayed. I was even suggested that my credit limit was full, hence the card didn’t work. Overall felt unwelcome. Go to a different branch if you can.

Shuqi was very helpful and knowledgeable in getting our accounts opened with CIBC yesterday. She was friendly and willing to listen. She explained in details about the features of different types of accounts and main things we should pay attention to in future. CIBC should be proud of staff like Shuqi.

Three times they could not serve me in this branch. I needed a bank statement. I was told that I myself would go somewhere and make a printout, and only in this case they would fill out the paper. I had to go to another branch for the umpteenth time, where the staff is very nice and friendly.

Jun Chen is terrible! Not professional at all! And no customer service! Beware this guy! I was a loyal customer, but I closed all my accounts in CIBC. Not coming back!

Martin Van Doorn is THE BEST business advisor. Very friendly and competent advisor that I can truly trust. Great job maintaining top talent CIBC.

Terrible experience with the staff and management in the branch. Will close my accounts and never visit.

We were amazed with Lucy Mak’s outstanding service when we visited earlier today. Thank you and keep it up. This kind of service every body should offer. Keep it up.
Azim and Shaida

Lily, the CER is a great assist to the branch. I had a paper note that the atm would not accept, Lily came up to me, asked me if I need assistance, and quickly assisted with my request. Shout out to Lily!

The branch and it's staff seem professional ONLY. They treat people rude, arrogant without any respect.

The lady greeter/triage guilo's is hilarious. Yes we need hard cash too from a teller to go to River Rock.

Nice looking location, but they need to know which policies are in place, and not make up rules at their own branch that other locations do not/have never enforced.