CIBC Branch with ATM

Worst experience, worst customer service.while online payment for my compass card, the bank k cut the money 4 times.and after 10 days, bank returned money only once. I called customer care and after 1 hr of wait, i get to hear, itl take 100 days to get my money back…this is insane!

Completely dirty, some things look like falling apart, and it seems like a blood path where the line goes.

Very very very very very slow bank and people are so expected to work the and hate their job they don’t want to do anything

I hope they don’t even get 1 star. Such poor customer service and the manager. According to them, even if you want to just give them proofs to get yourself verified for a credit card confirmation, you need an “appointment”. Some bunch of new people working who puts you through customer care phone numbers and then again customer care tells you to get through bank in person because of course it is more convenient. It was going from past 3-4 months. The customer care on call service is so good cause at least they value your time but these people and manager cannot do one click work and wants to give you 20 minute reasoning and hence, end up doing it once they get phone call from customer service department. Like save your time guys.

CIBC is the worst bank I’ve ever dealt with. Their customer is horrible. Will be closing the account, I’ve had nothing but issues.

I processed my online application online and was advised to go to the bank. The email never said that i need to book, It says, I just need togo to Cibc. I went very early until they opem 930am but they cannot accomodate even I showed the reference and the instruction on my application. Afterwards, i was seating to book my uber to go home but this lady SUZANNE PAUL SAID I CANNOT SEAT INSIDE. She wants me to go eventhere's nonother customer arround. Worst bank because of these employees, dont come here.

The guy at the front was rude and with attitude.l don’t know if the guy was just having a bad day or it is just the way it is in this location. It’s disappointing as a customer.

5 stars for Ewa, who was very professional and kind. We had an appointment with another colleague but he could not attend us and he did not inform us. Perhaps it was a personal emergency, I don't want to judge. Ewa saw us waiting and she attended us. She was able to dedicate us some time to open an account and giving some useful info since we are newcomers.

We opened an account in this bank by appointment, opening an account for 2 people took about 2.5 hours, the polite staff is ready to help in resolving any issue. We were pleased with the service. There is a constant queue at the bank, there are ATMs

This is the worst branch of CIBC no one is ready to help even after talking to ISBO team and coming here on 29th March they say the earliest appointment I'd of 24th April. Is this a joke. If you're planning to save your time please go to some other branch instead of this. Save yourself

I came here to pickup my credit card. I've probably picked up over 10 cards in my lifetime from td cibc branches. The person at the front always brings it takes a minute. I go to this branch to pick one today and the woman in the front who sits there I think Bharti tells me get in line. I ask her can't you grab it for me quickly she says no. Wait in the lineup for 15 minutes the tellers even like she could have done it for you. The whole time I'm in lineup the Bharti person doing nothing. Have some common sense and help your customers as if you were in their shoes

This branch DOESN'T HAVE ATM machine available after hours. Inside ATM is locked after hours and no outside machines. So if you need your cash after 5 pm.or on weekends you are screwed. THANKS CIBC for another horrible branch.

Long wait. But a big shoutout to Mikayla who helped me today. She’s very kind and professional. And the experience a little bit better.

Terrible experience in this branch, people there doesn't know anything and created just more problems for customers!

First time visiting this CIBC. And probably the last time.

All i wanted to do was close an account. As I patiently wait in line, i get asked what my purpose was. The staff that asked continued to ask others in line behind me. I get passed by 3-4 others in the queue. He can clearly see me still standing there even after a significant amount of time.

The teller that finally helped me, was very kind. However she needed some assistance from a manager. So in the end they could have helped and i would have been on my way 20 mins earlier.

I guess not every customer is equal to this branch. They will decide who they want to help.

This bank is at a convenient location but some staff are impolite and think that they are doing favor to customers. The staff named Ms. Bharati seems to have some attitude that made me feel uncomfortable to come to this bank. She has no customer service attenuate.

This is for jaspreet. He gives us great service today, very friendly nature. Thanks to him for helping us today. Really appreciated.

This is for Nancy who has a fake attitude but zero knowledge of banking. I told her more than she knew but her fake attitude distinguishes her. The zero star rating to the bank is only due to her. She talks behind the back about the customers while in reality, wears a mask.