CIBC Branch with ATM

It is very annoying that downtown centre location CIBC ATM is only available during business hours.
No sign for hours on the door, either!

I am very glad that you have such attentive employees. Vladislav helped 100%, solved all our problems. We are glad that in Canada we are served in a language I understand, this is a big plus!

I came in today regarding a cheque that I had mistakenly deposited twice. The bank teller went to his coworker for help and I overheard the coworker give him instructions on how to reverse the deposit. The bank teller made a comment about how filling out the forms is going to take a long time, then he came back to me and told me that there's nothing they can do at the branch and asked me to call the customer service line instead.

Very rude tellers recently. I am a customer of this bank. A new teller, a young woman is very rude. The manager was walking with her food in her hand. Yes we are all human and we eat but this bank is exceptionally has changed and gone down. CIBC, you should do something with this branch.

I liked the service of this branch. Always I and my wife had a wonderful service. The front desk, cashiers and my Manager account are very courteous with us.

I go to this branch quite regularly and the staff are always helpful and go out of their way to help people.

So if bank is closed even atm would be locked too.
Which means we can’t withdraw money even if urgent in weekend!

Very bad and frustrating

Took 2 in person visits – each with a conversation with a manager, multiple phone calls, and 2 Appointments, to close a debit card.

Problem: Being charged fees, which I should not be charged as I am a student. However, I graduate the next month and came with papers to prove it.

Visit 1: The MANAGER told me ill be refunded ~$20 and my student status is renewed, but I must go to my home branch in North van (far from me) to close the account.

Visit 2: Money from visit 1 hadn’t been deposited, so I visited my home branch. All that work needed to be redone. Due to being busy, the MANAGER said ~$20 WILL be refunded to my credit card, and the debit account WILL be closed by end of the day.

Meeting 1: Told me she is powerless and to go in person to my home branch.

Phone: Got my ~$20 back. But had to talk to someone from my home branch to close the account. The person was a 10/10.

Meeting 2: Enas A.of my home branch, Lonsdale & 16th, was late 40 mins, had not seen my emails, and kept making excuses and tried to get me to come in person to close the account.

Total Time Spent: 3-4 Hours

The clients information of this branch cannot be protected, This branch internal employees have colluded with local Chinese realtor fraud team to embezzle customers' identity information for fraud and steal customers' account funds.
This branch manager are very rude and do not allow customers to transfer to other branches and close their accounts, obviously helping the fraud Gang to invade bank customers.

If I could rate this location -100000 stars I would.
Unprofessional, untrained staff lead poorly by their manager.
They've messed my accounts so many times, I stopped counting.

1st time I came to the bank, the teller girl who was on training gave me misleading information. That caused me to come back to the branch once again.

2nd visit. One of the office workers was helping me but he was so in a rush that he messed my accounts up so badly that it's not even funny (so, you understand: some accounts of my husband showed as Savings account of mine + additional account was added without deleting the old once). Plus, this man kept telling me that because of me is is late to the meeting with the client, and that he hopes that that client won't complain.

3rd time I came to this location to see their leader and to fix mistakes that were made by their employee previous time. I met their manager, who kept me busy with talking even though I told her that I have one hour lunch break and I have to come back to work. Anyways, after sometime she guided me to the office of the 'best bank employee' as she said. This man was polite and I wish I could say he fixed all the issues but noooo. Gosh, how is it possible? ! -

Now I've discovered that I cannot transfer money from my checking account to my credit account.

SUPER DISAPPOINTING experience. I've already spent my three lunch breaks at the Burrard and Georgia CIBC bank, and now I have to go there again.

The worst thing is no-one will investigate this, because when I called to CIBC, they said " Oh, we don't have a department that would handle complains. You should go to the bank and talk to the branch leader". But she is a part of this whole mess.

Unacceptable mistakes for bank workers.

I want to give my feedback about one of your employee Mr Mahyar Peyro i went to the west Georgia branch last week to get cash, there was only 2 staff at the counter, the queue not moving at all they told me they have short of staff Mr Peiro came out from his office and helped the customers in a very professional way I have more then 20 years experience in customer service so i know its very difficult to make everyone happy.but he did and he has done great job.

I was going to do early mortgage renewal and my mortgage application was denied so I had to choose another financial institution (referred by CIBC and I wasn't aware of penalty). When my notary sent CIBC payment statement, I realised CIBC charged me prepayment penalty even though there is only 2 months to maturity date. I believe it's not fair and not a good business practice! I've been a client of CIBC more than 10 years, but planning to close all my accounts after this!

CIBC social media team contacted me and tried to give me some options but could not remove the penalty. It's good that they tried to explain everything in detail and their rules. So I added 2 more stars.

I have been almost a year trying to update my information, I mean (address, phone number and ID). I went to the bank at least 8 times with all my docs to update it and they always said it was done, when you call to the bank (online) they could not see anything. After so many tries I thought it was solved, but I got surprised when I called them to see why I haven't gotten my credit card, they said it has been shipped to my address (old one, and on my app it shows it has been updated and I have confirmed with them before and they said it was good). Sincerely, I don't know what to expect from them, very bad experience and it seems they do not care at all about their customers or they do not talk between departments (just a weird because everything now it supposed to be online and since one information has been updated, it must reflect on my profile).

Just an updated after almost 2 months.

The manager reached me out by email and asked my phone number to call, but.she has all my information on my profile, why doesn't she use it to call if she needed anything?

Also, when I called the customer service to cancel my credit card and I have mentioned that I just wanted to cancel it, she kept offering other services and etc, I mean, how many times do I have to say I just wanna cancel it?

So far the worst customer service I ever had from a bank.

Just as a suggestion, please listen more to your customers and respect what they want, it is so simple!

I am SO disappointed with the CIBC services.

We established a joint chequing account with my boyfriend February 7 online. For some reason, we were asked to come in person to confirm some things, IDs etc. - okay. We did that February 11.1) We were told we won't get an extra debit card, we shall use the old ones (linked to our separate accounts) and during payment, always pick "other" between the account options (chequing, savings, other). That proved not to work as none of the terminals have these options.

2) The joint account still wasn't activated after our personal visit of this CIBC branch. We reached out via the online chat, called, no one was able to help - you have to visit in person again. After second visit February 14, at least the account was activated.

3) Until now, we are still not able to pay from the joint account. It's February 16. Via online chat they were able to book us for February 25! Seriously, why are we paying for this service if we can't use it? I'm tired of being told different information by everyone and constantly visiting the branch in person - huge waste of time!

THEY LOCK THE DOORS TO ATMS ON WEEKENDS AND AFTER HOURS! WHY? ! People have to deposit rent! You guys make so much money and yet you have inconvenienced me so many times.

This is the worst bank i’ve ever visited.
They don’t even understand what’s going on there.

I have tried visiting this location at all different times of the day, and there is never a time you won't be waiting in line for at least 20 minutes. Try to use their ATM service or online/telephone banking if you can. But when you can't, prepare to waste your day waiting.

Do not deal with personal banker Sean Lee. He does not listen, pay attention, or return phone calls when informed about his mistakes.

I recently met with him & opened a 2nd chequeing account. I informed him I would need to make rent transfers for over $3000 from this account. I told him 4 times. I also asked if I could get a separate debit card for the account. He told me no problem. Rent did not go through & when I asked the bank, they informed me it's impossible to have an account that transfers over $3000 in one day. They also told me I couldn't have a card for this account as I have one for another account. I then wasted 2 hours on the phone trying to sort out an issue with automatic e-transfers. Although I'd set it up online, & the app told me it was working, transfers we're bouncing back to those making them. 2 different people told me it couldn't be resolved as my 1st acct has automatic e-transfers. When I wouldn't accept no for an answer, eventually the manager asked a tech how to set it up & it worked.

Meanwhile, after several emails & messages, Sean offers me a chequebook to pay rent. Something I was trying to avoid, but I'm told it's my only option. I give my landlord some post dated cheques, only for the first one to draw the rent money from the wrong account, costing me fees as the account dropped below a certain $ holding. 3 voicemails & over a week later, I still haven't heard back from Sean to sort this out. The worst customer service & biggest waste of time I've ever experienced.

I went there around 12pm 20th of Mar to change my cents into loonies
When I met fitst teller she said I need to fill cents into paper rolls which they provide after another lady who was sitting next to her
I got a few paper rolls and made them full of cents and was waiting for my turn
But when I met second teller he said he can't change those rolls because he doesn't have loonies and only have toonies
Unfortunately the reason I was there was to get loonies by my coins
as I didn't need to have toonies at all I said I don't need toonies after few seconds he told me you want me to change 5dollars?
I claimed at the beginning she said if I fill the rolls she was able to change my coins into loonies why you can't change to me
Thing that makes me annoying is the lady who has spoken that I have to build coin paper was quiet even she made whole that situation
After complaint finally I got the loonies that I desired without envelope
Even he threw them away to floor and didn't say sorry to me
His name is starting from M and I didn't ask for that lady's name but looks similar both of them
It was very good impression in Vancouver that's why I am leaving a review for the first time

Waited in the line for 25 minutes. It was the busy time of the day but only 2 tellers were open.

Has a really great experience opening an account with Mandy - she was really friendly, but also professional and knowledgeable. Would happily return or recommend:)

Really bad banking experience. I’m CIBC’s private bank customer and I was lining to get a bank draft in this branch. The teller judged me with my age and appearance, and spent 10 mins to verify my identity (taking away all my IDs, judge my signatures, etc).

I offered to contact my personal financial advisor, to help to verify my indentity and they rejected.

The teller even my passport without saying a word or apologize.

I ended up spending 20 mins just to get a bank draft, what a wonderful banking experience.

This is a great branch.the tellers are super friendly and don't rush you, like some other banks.they're very knowledgeable and always happy to help