Cineplex Cinemas Metropolis

At the end of our movie we went to leave and saw a rat climbing up the wall and went behind a speaker. Sorry but won’t be coming back until pest control does something about it.

Hard to find the place! I walked around the building and inside the building for over 20min!

Concession closed during film still in progress, couldn't even access a cup of water. Poor service, treat your customers better.

Nothing wrong with the theater itself per say,

Being part of the mall and close to the sky train/bus loop is a blessing and a curse.

Being a more accessible theater, you're going to get a lot of teens talking loudly with their phones out during the movie.

Doesn't happen every time but it's definitely a regular occurrence here.

Was a little disappointed to be questioned and I'd due to my son being a tall 12 year old.why would I tell a lie to get a $3 discount.that was irritating.but other then that everything was great

Went to see the fnaf movie sat down with my snacks and drink sat down for 10 minutes then i saw 3 rats two behind us and 1 on the wall we sat next to the walls i was afraid if the rats would drop on me.

It was really a great experience
I watched avatar in a dbox.that was quite new for me. I really enjoyed it. I would suggest you to watch any action movie in dbox.and I am sure you really gonna enjoy it.

JUNGLE.

AVOID THIS LOCATION IF YOU WANT A PEACEFUL EXPERIENCE.

FULL OF TEENAGERS AND KIDS.

It is a pretty good location as its in the main city hub. PS- we can bring outside food inside the theater.

We went on movie Dune and I was quite disapointed with the quality of the screen. We didn t want 3D so we went only on regular, one in Metropolis Vancouver aud 4. But I didn t expect quality of home projector. When there was bright scenes I could see scratch in the middle of the screen and on dark scenes I couldn t see almost anything. And the screen was reflexting red light from ambient lightning on the stairs. So most of the dark sceens were red from the bottom of the screen. I don t exactly know how theather projectors work, but it looks like it has bulb beyond its life time. And when I wrote them this issue, they didn t bother to reply. Sh.tty company

Metrotown is central for our family to meet to go see a movie. It is always clean and the staff are all super friendly.

The theatre was clean and had good sound and visual quality. They follow Covid protocols and will ask for vaccination card or certificate.

I love coming to this theatre! I go here regularly since Metrotown is super close to my house and I don’t want to go anywhere super far to watch a movie. I go here all the time with friends and family, as well as my boyfriend. The staff are so friendly and helpful. Theatre is kept super clean during covid!

Good cinemas and central location; perhaps it's time to upgrade to high-end speakers for sound quality and high pixel projection monitor/screen for better visual effect.

You guys should also case Punjabi movies in recliner seats. It sucks to come at your place and sit at those uncomfortable regular seats.

Movie theatre is pretty clean and they are now using vaccine passport. However when we went to watch shang chi during previewsthere was no picture just audio and we had to get up to ask someone to fix it multiple times was worried that shang chi may show the same way but eventually it was fixed

I went to see No Time to Die at the 11: 15 showing today. Paid parked the car for 3 hrs, went inside the theatre and got my condiments and went to the assigned theatre with 15 minutes to spare. I sat there with excitement to see Bond as the theatre filled up. 11: 15 hits and nothing. 30 minutes go by still nothing. 45 minutes go by and finally the manager turns on the lights and tells us they're experiencing technical difficulties and the show is cancelled. Well heck, this is the second time in the last two months that this has happened at this theatre. Snake Eyes was the other movie that was cancelled too. Both times i was reimbursed with courtesy tickets which are useless to me cause i like to pick my seats and avoid line ups. Very disappointing as it was a very expensive couple of hours wasted staring into a black screen.

You guys ever pick up your phone? Been trying to call for 5 days now and always no answer or would say “ your call can not be completed at this time please try again later”
I’m trying to get a refund on movie tickets I booked online due to it was cancelled because of the recent bomb threat at Metrotown. You guys are not making it easier for people to contact you.

Watched eternals, it was good.the people behind me an my girlfriend kept kicking our an saying provocative things about the characters, really wanted to say an do something about the nuisance, everyone was enjoying the movie too much so we bit the bullet.

Getting a bit dated now with the seating.
Covid Safety protocols were on point.
Needs an overhaul in the cinemas to bring it up to standard. Based on Park Royal, Brentwood standard.

It's okay very disorganized and could use more people actually selling in the concession instead of walking around.

It is good to be back. However, not very confident that vaccine passport checking are done properly / thoroughly. Considering there is A LOT of people in the cinema, I think in the theater we went to it is filled to 80-90 percent.

We've been coming here for nearly 10 years, staff are very nice, no issues with service ever, always our favorite theatre to go to

So friendly and efficient.
They rapidly cleaned up any accidentally made mess.
Ticket guy was super happy and I was stoked on his enthusiastic attitude.
Older seats but, pffht we aren't picky.

When the World said “Nahh, that’s impossible”, Marcus said, “I gotchu Fam”.
Really happy with the service all thanks to Marcus. I wanted to reschedule my showtime and the tickets I bought were with scene points, got there at the very last minute and Marcus simply said it’s no big deal and helped me get another showtime for the same day. I didn’t wanna miss this movie and I cannot thank Marcus enough for helping me sort this out.
Thanks a lot Man.
Dear Cineplex, if you’re reading this, get this man a promotion, he’s calm, professional and an asset to the company.

Cleaner than before covid but still people are just messy and annoying to enjoy a movie. Online stream at home seems like a better choice

Excellent health protocol enforced at entry point and inside the cinema. Even the purchasing of tickets is easy with barcodes all ready for entry. Not too many patrons inside and enough space in between customers in terms of seating. Feel secure with their SOPs.

It was fantastic to go see a movie for the first time in nearly two years, but nothing the venue did added to the experience. If anything, it cheapened it. There were no bubbly drinks on site (out of CO2), the cashier didn't warn us of that when we were sold a drink, and there were no drink lids! Drinks are cursed!

We went to see Fast 9. This was our first time in a movie theater in a year and a half (covid). The check was great! Really nice manager on duty! The ladies bathroom stalls were gross. Mind you it was the movie going women that had visited that day who messed up the place. I am wondering why Cineplex staff didn't check and clean it?

Bought some popcorn from the theater for a movie night at home.found moldy peices of popcorn, so obviously they never clean out the machines. Sorry to everyone who had to eat that in a dark theater never noticing! Disgusting

Great place to go watch a movie with friends. Nearby restaurants and the mall make this a great location

First and last time I'm watching a movie at Cineplex. They're all about social distancing but when it comes to people leaving after the movie at night, they jam everyone in 2 elevators lol. They locked the stairs gates for some reason (? !? !? !). It looks like they didn't prepare at all for the re-opening, a poor girl was staying with a paper and pen, taking everyone's name and phone no before going upstairs. We're in 2021, you should give her a freaking tablet!
On top of that, the movie tickets have the same price as Landmark, but no recliner seats. I'd rather drive 5 mins more to Landmark in New West.

There is no stay calm/stay quiet atmosphere while watching movie. People hitting red dotted lights on the screen, Chit-chats while movie is running, disturbing sounds, people making comments on scenes etc. I don't understand why people doesn't have the sense to stay calm and watch movie.

This is one of the best theaters in all of Canada, it is super organized, and most importantly nostalgic, i really hope covid ends soon so that all the cool movies can come out

This used to be my regular theater a little more than 5 years ago when I lived in burnaby. Yesterday, I went to see a movie and me and my friends sat near the left side of the theater. 40 mins into the movie a RAT literally ran up the side of the wall right next to me. We left right away. The time before that my mom saw a rat scurry across the floor while were were leaving at around midnight. I came back yesterday because I thought that was just a one time thing but nope. Never coming back. I would suggest go to the landmark in new west (I think thats the closest) rather than going to this theater.

Great cinema theaters been coming here since they opened the silvercity Metrotown. It is one of my favorite places to watch a movie it has wheelchair accessible and nice and comfortable seats!

Seats are all torn up, screen seems a bit small compared to newer branches. Always packed and inside the theatre seatting area is usually quite messy. But, convenient location by skytrain.

Very bad experience.when the movie (Mission: Impossible Fallout) started the lights suddenly turned on and I had to go and tell the staff to turn them off!

Good movie theater with a good variety of movies to pick from. The seats are not very comfortable though and tend to be packed some days of the week, specially in a rainy day, since the mall gonna be packed as well

Nice that you can order tickets ahead and pick up there. They've switched to all machines to get your tickets, but there is someone to help you if you get stuck.
Food is ridiculously expensive though.

Very big movie theater, has lots of showtimes. Lines aren't usually long, have good flow for ticketing and popcorn. Crowds at night can be pretty overwhelming, so many people everywhere! And chairs aren't the comfiest, could use an upgrade.

The staff is great, seats comfortable and the place is clean. Only downpart is that the food and drinks are extremely overpriced, doesn't let u bring outside food (however u can sneak them in its not like they're gonna check ur bag or something), and you cant refill ur drink, which kinda sucks if u finish ur drink in like the first 15mins of the movie. (however if u want u can sneak a refill or two because there isnt anyone guarding the drinks dispencer. I do it all the time: D: P) I doubt the staff care if u refill or not tho.

The pricing is higher over these years for a few gimmicks. Like DBox or Ultra AVX or 3D. New movies never has the general option. I just want to watch a movie on a big screen.

Absolute worst movie theater I've ever experienced, just pitiful. Went to see an 8pm showing of The Nun and not long after the show started, a lazer pointer terrorized the screen for a large portion of the movie. Everyone in the theater became increasingly upset, and it didn't take long for obscenities to be shouted by a few which included explicit language. This was largely upsetting due to the fact that I happened to have two of my younger sisters with me. Afterwards I talked to the manager who told me there was nothing he could do due to the fact that we finished the movie and did not complain during, he also seemed MUCH more concerned with me for confronting the party in question (kids shining lazer pointers) by the concessions than the actual problem itself. So wrong, so upsetting, and I'm damn sure that they won't see any more of my business.

Great place to watch movies. Great selection. However, a suggestion to cineplex would be to add cough drops to their concession area since it can help mitigate unwanted coughs during movie time.

Overpriced and understaffed. And the teens they do hire get no training so don't know what to do with simple question like "you automated ticket machine isn't working. Can you turn on one of the other dozen that are here? ". Have big screens gotten quite small lately? The trend to squeeze more options and showing means big theatres cut in half and sound leaking from one to the next. I suppose the one benefit is reservable seats at this location.

I got the tickets online first but still had to line up with everyone else just to use that “pick up” machine. I think that defeats the whole purpose of getting my tickets first. They should really have a separate line for those who are just picking up theirs tickets. Good that I got there early.

Awesome place to catch a movie. Location is perfect since it's right by a mall and SkyTrain station as well as buses with plenty of parking space. Theatre doesn't have IMAX which is the only drawback I can think of. Recliners would. E nice but that's a bit a stretch for Metrotown. Highly recommended for a casual movie night.

How’s that possible that you don’t have a preferential line when it’s so crowded all the time. I just don’t get it. Too bad that you don’t consider your customers.

Not worth driving to go to a movie there, a total pain in the you know what, brutal organization, the lines are horrible in there. Most of the machines don't work to do any kind of business with the theatre. The training is bad in general there. The only person I'll give some credit to was the ticket scanner, I'm sorry I don't remember your name, that's the only reason why it didn't get 1 star. A few of the seats were broken in the auditorium we were in. Not very clean either. A typical Cineplex theatre. Thank God for choice, won't be going back there.

Most of the chairs are torn and damaged. It is no fun sitting on them for a 2 hour movie when you are wearing a short, or skirt. It simply scratches your thighs, and legs.

Floor is dirty.

Solid theatre, lots of showings

Great pulled pork poutine from outtakes.

Minus 1 start for making me pay Ultra Avx price for Crazy Rich Asians. Like why do i need to watch that in ultra avx.