Citizen

THE BEST GYM. The only reason I’m not still there is because of life circumstances. The most supportive team, Erin and EJ are two of the most kindest, genuine and knowledgeable people. My form and progress has drastically improved. I cannot say enough good things about them and the people who also attend their gym! The only downside is not having a class pack as an option, if this ever changes I’ll be back!

Really enjoyed my time working out here. Very positive environment - but not in an annoying way. Coaches were knowledgeable and approachable. It was fun learning some of the more complex movements like snatches. If I ever move back to Kits I would rejoin in a heartbeat. No issues cancelling my membership when I moved away. Two thumbs up.

I signed up for a no-sweat session, went to an intro class the same evening. I loved the class and the trainer. I mentioned I travel for work a lot and asked what the policy about pausing the membership would be like while I am gone. It the main coach told me this is not a problem. I was read to sign up for a 6month membership. Emailed, called twice and never heard back.

Quite unprofessionally in my opinion, so I went for another CrossFit gym There are plenty in the area.

This place is my worst nightmare. I contacted them a couple of times but they did nothing about soundproofing their studio. We live next door and whenever they drop a weight on the floor, our building shakes relentlessly. I can’t tell you how annoying it is to wake up every other day at 6: 30 am to your house shaking like crazy because of some weightlifters. This is literally giving me earthquake trauma. I’m currently writing this at 6: 30 pm and it’s been happening again and again for the last 15 minutes. Please soundproof your space. This is very reckless and I honestly don’t understand how you don’t have the courtesy to fix this issue after your neighbors contacted you about this a hundred times.

Great people here, helpful, explain everything in details, they don’t get tired to help with movements technics. Gym has equipped with necessary equipment, implemented COVID protocol where is each student have own space and equipment for a class.

As a previous elite athlete, I was so happy to find this gym. The people are amazing and the programs are well thought-out. What caught me off guard was the lack of professionalism when needing to cancel the membership.

After a class at the end of the month, I expressed the need to pause the membership with one of the owners. He told me to send an email any time, which I did the following week (the start of the next month). After noticing a full month's fee ($240) was charged to my account, I notified the owners via email again afterwards, understanding that mistakes happen. They replied saying a written request prior to the charge date was needed to avoid charges. While I understand this rule, it was not specifically mentioned when I had notified them in person. In addition, I had been able to receive a refund earlier in the year without sending a written request. It didn't add up.

Over the next month, I attempted to call and email, being unable to communicate in person while relocating. No communication has been recieved in 3 weeks and I have yet to receive a refund. No matter how one values $240, it was unfortunately a negative ending to a very fun place to workout.