Claire's
3 reviews 2929 Barnet Hwy, Coquitlam, BC +1 604-468-7246 stores.claires.com/ca/en/bc/coquitlam/2645.html suggest an edit
04 May 2023 15:57
Great customer service from the lady that pierced my ears, horrible co-workers though. Went in to get a lobe piercing today and this lady (Turkish/Persian descent) helped me pierce my ears, she was clearly new to the job and had a hard time finding things and setting up, which is not what I had a problem with, because she was exceptionally patient with me and my mom, while we were being super indecisive and kept second guessing ourselves.
However, I had an issue with how disrespectfully her co-workers would speak to her and treat her. They did not once offer to help her, even though they could see her struggling, and anytime she asked for help they spoke to her as if she was stupid, when she just clearly needed some help. I felt so bad for her, because she was so kind, patient, intelligent and provided great customer service. Shame on her co-workers. Management seriously needs to sit the other two ladies down and teach them about workplace respect.
However, I had an issue with how disrespectfully her co-workers would speak to her and treat her. They did not once offer to help her, even though they could see her struggling, and anytime she asked for help they spoke to her as if she was stupid, when she just clearly needed some help. I felt so bad for her, because she was so kind, patient, intelligent and provided great customer service. Shame on her co-workers. Management seriously needs to sit the other two ladies down and teach them about workplace respect.
09 March 2023 18:12
Been a few times to Coquitlam location. Customer service is questionable.
I asked about a usual discount for buying 2 products and she claimed there was none. Then upon seeing that I would pass on the buy 3 for 3. She claimed suddenly there’s 50 percent off on the second item.
I passed it off as just a mistake, but on another occasion due to the child I was bringing along wanting to buy more last minute I wanted to get their discount but none of the ladies wanted to redo the transaction for me to receive it. All in the tone and body language, asking are you sure multiple times etc. I hope that they can hire better employees or train more effectively. Politeness should be met with so. Especially in a store with many children
I asked about a usual discount for buying 2 products and she claimed there was none. Then upon seeing that I would pass on the buy 3 for 3. She claimed suddenly there’s 50 percent off on the second item.
I passed it off as just a mistake, but on another occasion due to the child I was bringing along wanting to buy more last minute I wanted to get their discount but none of the ladies wanted to redo the transaction for me to receive it. All in the tone and body language, asking are you sure multiple times etc. I hope that they can hire better employees or train more effectively. Politeness should be met with so. Especially in a store with many children
08 August 2022 4:17
I dont know how this store is still in business. My daughter went recently. The manager and the whole team is so rude and awful. They need to go and learn how to treat people with respect. There are other companies which sells better products with better customer service. Dont waste your money and time visiting this location. Left bad taste in my mouth