Clearpoint Health Network - False Creek Healthcare Centre

I had surgery there on Tues March 8th and I want to thank you all on the 6th floor who provided me with such care and ease. From the gal that checked me in, to Kia, Shelby, Lorna, the anesthesiologist, operating room staff with Dr. Kibblewhite and the recovery room staff. You were all so wonderful and kind to me. Thank you for all that you did and will continue to do. Much love and respect to you all

Had an MSP covered elective surgery that took place here on the 17th of January, 2022. Was very nervous, but everyone I interacted with from reception at 7am clear through to different nurses, anesthesiologist, etc were all very kind and lovely people. It was chilly the day I was in, and I was given blankets and a robe fresh from the dryer to stay warm. I am grateful for the experience, and for the healthcare workers who I was able to rely on. I felt everything was communicated to me well pre and post op. Thank you!

I had surgery yesterday and found the entire process seamless. I was in at 7 am on the OR table by 8 am and loaded into the car at 10: 35. Staff was amazing, very kind, and thorough. I had to go in alone due to the pandemic they didnt want extra people in the center so I was was pretty nervous but the nurses and Dr. Lazare were very understanding and made me feel at ease.

Had Surgery with Dr. Heron and I advise you all to stay away from him and the staff who do back surgery. It cost $15 000 and he uses a DIAM with pins in my L4 L5. He lied in consult stating that scar tissue would hold them the small dog biscuit like in place. I received no after care after surgery in this facility and the ma, e nurse refused to help me dress. I couldn't bend over at all he threw my c.othes on the stretcher, shoes on the floor. He also refused to allow my husband to come I to the recovery room citing it was sterile, yet there were other people attending loved ones in street clothes. I received, no pain meds and nothing to drink like a juice and I'm a diabetic. Dr. Her on then lied to WCB about why he did the surgery. He charged me to make sure that the nerve was in its correct place. He has destroyed my back. I cannot sleep in any position and cannot bend over, let alone sitting. STAY AWAY FROM THIS PLACE!

I have been trying to reach the clinic by phone two days in a row - Jan 14,2020 and 15th. The first time the phone just rang and rang with no answer. Today the phone message came on at 8: 30 am tell me that the clinic was now closed and opens at 7: 00 am. This is Wednesday. I can only assume that the office staff does not check the phone system to make sure it is operating correctly. Sheesh!

Stay away from this place, the staff there are miserable and give no help at all. The reception talks so loudly about their personal life it is so inappropriate. The doctor's secretaries are so unfriendly and never have a smile on their face especially Laura Dr. Heran's secretary. No one EVER answers the phone, so how do you expect to get patients? Don't waste your time or money at this place. I will never step foot into that place again and I will be sure to tell everyone I know to never ever go to False Creek Healthcare Centre.

I had been in severe pain down both legs for just under 2 years. I tried a procedure in the US that didn’t work. In April of last year I phoned the Clinic and was given an appointment with Dr. Heran. I met him and the Anesthesiologist. I was given an appointment for 2 was later. He explained about the stenosis in my spine, the worst being the L3&4. I had gotten an mri in the US 2 months previously. The surgery was very successful the pain in my legs was gone. I was told not to lift anything for 6 was and to use common sense. I am 75 yrs old and couldn’t wait 2 more yrs for surgery. I would definitely recommend this clinic and Doctors to anyone.
Sincerely Judy Tidman

Dr. Heran performed my back surgery in September, 2015. Prior to that, I was in constant pain and suffered numbness in my feet when I walked for more than 10 minutes. It's now more than 4 years later and I'm painfree. I'm so grateful. By the way, the cost of my surgery was less than 20% of what a US surgeon quoted me for the surgery. Thank you, Dr. Heran and staff.

This is the second time I have had a cervical surgery in the past 10 years, I couldn’t be more pleased with the way I was treated by all staff and Doctors
My last surgery, a C6-7 disc replacement was performed by Dr Heran with 100% success, I have been at home now for almost 2 weeks and every day keeps getting better, I am completely pain free and would recommend False Creek Medical Clinic to anyone, from the moment that I first contacted Laura and met with Dr Heran all my concerns and questions were answered.
A big thanks to Doctor Heran, Laura and all the False Creek staff.
Job well done.
Kevin Hoy

I was scheduled for CT scan with a contrast. The first technician poked my hands twice and was not able to locate a vein. He called a nurse who looked at my hands and said that she did not see any veins and I should come another day after I had drunk more water. She made no attempt to put an IV needle. I requested another technician/nurse since by then I already had one cup of liquid down. The third nurse tried her best and could not find a vein. She made 2 attempts.
From the beginning I explained the nursers / technicians that I have deep veins and blood tests take usually 2 or 3 technicians one more that one try. I also explained that anytime I have surgery or I am ina hospital and need IV, I never have a problem. The hospital stuff and surgery stuff explained that they have better knowledge and experience, hence no trial and error IV experience. At this clinic, every attempt included poking a needle in my arm and wiggling it looking for vein. To make the long story short, the the first nurse came back and asked me to "take my money and leave" (I paid for the procedure already) and "have a good life". They made no attempt to find a competent nurse and blamed me on having uncooperative veins. I asked the nurse for her name but she has refused to respond. She was not wearing scrubs or any medical uniform.
Needless to say, I got a full refund, and left the place with 4 pokes in my arms and a full cup of medical liquid in my stomach. I am 60 years old and it has never happened that the nurse/technician was not able to draw blood or inject an IV. How is that for a service?
I would like to hear back from the management team. I am looking for another private clinic in Lower Mainland but so far, I did not find this particular procedure being offered anywhere. I am afraid to go back and face more abuse and incompetence. Can any of you in this clinic help? I am dreading getting back there without an assurance that I will be taken care off - the above ordeal has taken 2 hours.

Everything about the experience was fantastic. Down to the front desk, nurse and doctors. They made you feel relaxed and in good hands. If I found out I needed more surgeries I would definitely go here.

False Creek Clinic Feedback:
1. Would suggest that all patients receive 2 sets of dressings and saline solution before leaving.
It is a very minor expense.
However, it can be an issue for patience to purchase the correct required dressing and saline solution right after surgery.

2. We were up since about 4: 00 am.
We arrived at the False Creek Clinic at 6: 30 am as requested.
There was nobody there at the False Creek Clinic till 7: 00 am.
A nurse was kind enough to let us in before 7: 00 am.
She had a pass for the front door and the elevator, but no key to open the gates on the 6th floor.
We had to sit on the window ledge in the entrance to the building for nearly ½ hour.

3. The entrance to the False Creek Clinic Garage was open at 6: 30 am.
We were able to park in the building garage all the time – we paid for parking till 6: 00 pm.
We did not need to park on the street for 2 hours, and then move the car into the building garage.

I had a cardiac MRI done. The guy placed the leads on me, left the room and came back and removed them. He then started all over again. Like he just stepped out to look at a textbook to see if they were in the right place? He said they were paying doctors too much to come and do it, so he does it now. Which is fine, if he's doing it right, and perhaps he is. I can only speak to how things went for me and I did question it.

A nurse was there when the leads were placed on because my breast was exposed (of course professional), but she wasn't there when it was exposed again to remove the leads. This is inconsistent.

The day before my MRI, Mandy (Admin Assistant) called an hour before my doctors office closed claiming they didn't have my creatinine results. My doctor's office (and later the hospital whom I also had to call), both said the results were faxed. The problem wound up being that the fax number on their blood work request form isn't the fax number for the MRI department.

False Creek is clearly suffering financially. The MRI room has cheap, dingy lighting. The same kind Sears had before they went bankrupt. The ceiling tiles are painted navy blue, obviously to hide staining and because they can't afford new tiles.

I just hope to hell someone there can read my MRI properly. Especially if the leads weren't on correctly.

If results are accurate, I'm glad I had the $ to do this regardless.

Avoid. Showed up on time for appointment and waited 1/2 hour. No explanation / no apology. Forgot to order test. They don't return phone calls. Have been trying to reach for over a month. Seems to be a common complaint. Unbelievable that they can't fix it. Must be easy business to operate in. Ignore your customers and stay in business.amazing.

Very disappointing experience and has kept raising questions 5 months later - originally went in August, was upsold on the flu shot and here I am end of January - 5 months later with the worst bout of the flu I have had in years. Assessment not worth the price, report full of silly meaningless charts, every opportunity to up sell is made and just not a great feel for the place from start to finish. Avoid, look elsewhere for private healthcare.or better yet, just take care of yourself.

Two surgeries here for deviated septum and tonsillectomy. Couldn't be more pleased with the quality of care I received. Dr. Javer is an amazing doctor, knowledgeable, extremely thorough, personable and caring. Follow-up was thorough and excellent.

Cardiac CT Scan
Even though I paid $1800 for the procedure that the public system would have taken upwards of 12 months to complete. I am very happy with my treatment.
The nurse who took care of me was gentle, informative and very thorough.
The technician running the CT scan was very professional.
Overall I'm happy with the service I received.
DL
Fort Langley, BC

I visited this facility two days ago for a neck ct. From the initial phone call with Jade to my check-in with VIcky and Mandy to bloodwork and IV insertion with Lindsay to the actual scan with Jun, I was treated with the utmost respect and compassion. I suffer from severe anxiety and every single person I encountered at False Creek Healthcare was extremely kind, understanding and professional. I felt like these people really cared about me and wanted to make the experience as easy on me as possible. The facility itself is very clean and really nice, I would rather come here than get a procedure done at a hospital any day. Vicky and Mandy were absolute sweethearts, and incredibly efficient. Mandy made sure she had all the contact info for the doctors I wanted my results sent to, and she was so helpful and nice. Vicky was incredibly warm and reassuring, telling me over and over that it was going to be okay and not to worry. Jun, who performed the scan, was very thorough in explaining everything to me and made sure to ask if I was okay and if I needed anything every step of the way. He even requested my results STAT because he knew how worried I was. I was seen the day after phoning for an appointment, and less than 24 hours later, Mandy had faxed my results. Today, I went to see the doctor who ordered the test (today was the day after the scan) in hopes that they would have the results, which they didn't. I expected this since I knew that typically results tom a couple of days, but I knew FCH was aware of my anxiety, so I phoned them to see if there was any way to find out when I could get my results as I was panicking really badly. Even though it hadn't even been a full day, Mandy told me that she had already faxed the results the day before, which meant that my results were in the same day my scan was done. I told Mandy I had just been to the clinic and that they did not have the results, so she promptly sent them again, and I went back to the doctor. This time they found them (both the most recent retry and the original from the previous day), and it was good news, which was a huge relief. But the fact that my results were in the same day, and that the staff moved so quickly to make sure they sent them a second time, just amazes me. Mental health is not taken seriously by many medical professionals and mental illness is still so stigmatized, but my experience with FCH was one of acceptance and kindness towards me and my mental health issues. My peace of mind, the treatment I received and the overall experinece, as well as the lightening fast results thanks to the kind and competent staff made this one hundred percent worth the $700 price tag. Honestly. I have nothing but great things to say about this facility. It is exceptionally well-run by people who care about what they do and care about their patients, and the patient experience. I would recommend FCH to anyone needing top notch diagnostic care.

This place is absolutely awful, the staff is extremely rude. I spoke with Laura on the phone and she was the rudest person I have ever spoken to, could not be bothered by the conversation and barley answered any of my questions and rushed me off the phone all she did was huff and puff the entire time. I do not know how she works in customer service? After that conversation I decided to go somewhere else no way was I going to go there with already having the worst experience over the phone. STAY AWAY

Disgraceful. The surly reception staff were unable to coordinate a series of simple appointments for me and my family, and as a result we ended up spending hours in the waiting room between appointments. They also couldn’t manage to coordinate bills, so we had at least six separate financial transactions for a family of four. During one procedure, the clinician went on at length about his racist and offensive political views. It took them six months to provide a written medical report for one family member; ten months later, two family members still haven’t received theirs. And neither have we received accurate billing statements, despite repeated requests. Are they incompetent or hiding something in their billing? And as if that all weren’t enough, they are very expensive.

But don’t take my word for it. Read the other reviews (as I clearly should have done). The pattern of customer contempt is clear. FAIL.

Went for an MRI for which I paid 2000.00. I was told it was better equipment and excellent service. Wrong. I was told to remove my wedding rings by the receptionist who really did not even know they didn’t have to be removed. I was not able to get my ring back on. After that the receptionist asked the Dr who said they did not have to be removed. All this happened in a waiting room. Come On, I had to go upstairs in the elevator then back down with the needle in my arm. Everyone and everything was so unorganized. Will not go there again. Small town clinics have better service than this without a fee. Very disappointed. Horrible experience.

Visiting False Creek healthcare centre will easily cost you thousands of dollars. Visiting a specialist will require you to complete a multitude of tests. Then the consultation fee and treatment will add another couple thousand. For example, a simple nerve block will cost your three thousand dollars. Anyone interested in visiting this clinic, should first consult the clinics in Bellingham Washington. It's simply a thirty minute drive from Vancouver, and you'll pay half the price for the same treatment.

I had an awful medical experience at False Creek Healthcare- Diagnostics. Paying private clinic rates (i'm a non-resident with no msp to go through public system) for a pelvic MRI and received incompetent and unprofessional care every step of the way.

The nurse who was taking my blood and setting up an IV for contrast dye was ungrounded and incompetent. She commenced setting up my IV without all the necessary parts which resulted in bloid everywhere and agony as she tried to stop my blood flow as a colleague fetched and opened the forgotten piece of IV set up.

The blood she took before the IV was set up was to test my kidney function before they can proceed with pumping dye into my bloodstream. She told me the bloid machine wasn't working and she needed more blood from my other arm.

This time she jabbed a syringe into my left arm and i'm unsure if she missed the vein but it hurt like hell (more than any other blood i've had taken, and that's quite a lot!) and she managed to get only a small amount of blood.

She then says the other machine didn't work either and they might need to cancel my MRI.

In the meantime, I'm freezing from the strong air-conditioning, can't feel my hands, listening to staff members talk about office politics, have been fasting from mid morning and the mri is an hour delayed.

Not only had I lost confidence in the nurse taking my blood, she doubts her comotence abd doesn't want to take my blood a third time and asks the MRI technician to do it for her.

Nurse calls for someone on a different floor to come and help her with the blood testing machine. Third blood extraction is used by a surgical staff with the blood machine. And it works.

Going into the MRI, i knew what to expect as I've had two before. But what I didn't expect was the technician suggesting my years of pelvic pain was gas and the IV contrast dye leaking out in the middle of the MRI scan.

Currently unable to access my MRI report from two weeks ago due the unworkable password encrypted system they use. And I've received no response from management about this experience.

Suffice to say, I don't recommend False Creek Healthcare Diagnostics.