Coast Capital

Not happy with their phone callers because how they treat people who have a disability with rude attitude and was rushing and ended up not helpful in anyway

“How Can We Help You? ” Is their motto. Maybe have tellers. It’s a very poor look when consistently there are 1-2 tellers and a line up out the building. Blame poor management, not the tellers themselves.

A lineup of 4-5 people outside, 3 inline inside and 2 tellers at 11: 00am. Just not the best unless you have 45 minutes or more to waste. If they could close the place down and make everyone use the ATM or phone they would. During this Covid thing all financial institutions have over reacted thinking their own employees don’t go grocery shopping, the liquor store, chiropractors or get their eyes checked or even pump gas into their cars. Any excuse to cut costs!

Friendly greeter at entrance. Making sure people are following Covid guidelines. Limiting people in bank. Clean place and hope it stays that way. This review is for the branch and not the bank itself.

Since I was a child, Surrey Credit Union >> Surrey Metro Savings >> Coast Capital Savings have provided friendly service, and evidently have the flexibility to provide diverse banking needs for their customers, unlike my experiences with almost all of the banks combined. CIBC is decent, but it still isn't a credit union.
It's no accident that Coast Capital employees are in a good mood, equipped to be friendly. You can ask one of them why Coast Capital continues to be acknowledged as "one of the best places to work. " This employee satisfaction trickles down to customer satisfaction.