Coast Capital - Metrotown Branch

Staff was rude and denied my withdrawal to the full amount that I needed. They tried shoving waivers in my face, treating me like some kind of criminal for wanting to take out my own money.

I go here for work.
There was one day that I went later in the afternoon. I waited 15 min in line, then a lady came and took me to her desk. This was a big deposit and it was going to take a while. She kept looking at her watch and kept mentioning that she had an appt at 6. Next time please don't take that responsibility. I had to pack up everything and go back the next day because it wasn't finished.

The worst customer service with lack of knowledge in Metrotown branch. I will close my account with this bank soon. I had no issues with other coast capital branches during the last 13 years working with them, however I had several awful experiences only with METROTOWN branch.

Terrible staff and wait times. Saturday, only 2 tellers. I'm next in line and still waited 30mins before I just left. No acknowledgement, nor any of the 2 desk associates bothered to help.

If you like honest, informative, and trustworthy advising, Coast Capital is not for you. I have been a client for 3 years and am leaving for many reasons. They include: unsupportive and unresponsive advisors, their outdated transfer fees, their lack of any distinguishing characteristics or perks from other banks or credit unions, and worst of all, the partnership they have with the absolutely brutal Worldsource Financial group. Please CC, if you know what's best for your bankers, leave Worldsource behind. Worldsource Financial has very little information about themselves online, nowhere to leave reviews, limited support, and an extremely weak and underdeveloped webpage and dashboard. It almost seems fake. As an investor, you receive no relevant information from the dashboard, and need to have a very hands-on approach if you want any relative statistic related to your funds. If you have a TFSA or RRSP with Coast Capital, you'll have to deal with Worldsource. Good luck, and good riddance.

Either Vancouver residents are getting more rude nowadays or this branch in particular is the most lazy, inconsistent, and the worst branch manager. Federal CU or not, closed my account.

I have been visiting the branch for transactions on a regular basis. Great branch, great service, and very convenient! Nothing but positive experiences all the way through. I usually await to complete transactions with Khalil as I receive upmost quality service, efficiency, and accuracy EVERY time I deal with him. All questions are ALWAYS answered and delivered with precision. Plus, he was the person whom I have dealt with on the day of opening my account. Thanks Khalil. You are awesome! Keep it up

This is the second time the east indian guy complain to me about my bank deposit. I work in the mall and it is my desicion if I come every day deposit or every 2 days deposit. When we don't have a much cash or under $100 cash or when it is weekend, we like to go to the bank just one time with 2,3 days deposit.
It is your job to do deposit for customer when they come it doesn't matter 10 times a day.what kind of customer service? I would fire this type of staff from my office

Worst banking experience I've ever had. Slow service, rude staff. Unfortunate at how a community banking service is outperformed by a large corporate banking institution like BMO. When I go to BMO, everyone's happy and eager to help. Not at all the case here.