Coast Spas Lifestyles

The water testing service really helps me as a new owner. Many thanks to those at the counter who help a new owner out.

Great experience, need to work out small communication issues. Our second Tub from Coast. Nice to buy local, made in Canada.

Terrible customer service, I would give a minus rating if it allowed. Bought our hot tub here and it leaks and they won’t help and just gave me the run around.

Recently purchased a swim spa from here and could not be happier. Terry was great and steered me in the right direction and the reason I made the purchase from here. The swim spa was installed and ready to use within 3 weeks. Within a week of installation the service dept.sent Jacob over to teach me the ins and outs. He was very knowledgeable and a massive help. Great purchase from a local company!

They provide great service. We take sample of our hot tub water and they tell us how to clean it. No expectation to buy anything. They also have good service department. I didn’t buy my hot tub from the so I can’t comment on that.

Parts department not helpful at all. I was looking for some parts for their Oceana famous spa. Guy at the counter wasn't interested in helping me. I had model No.and serial number of the spa. He asked me to show him a picture of what I was looking for. I explained what I want, but he was walking away when answering me. Picture say 1000 words, I picture myself walking away from that store and never come back.

We came here looking for patio furniture, but no one acknowledged us. You would think a “hi” would be standard. We couldn’t even find someone to answer our questions. Just as another reviewer mentioned, their behavior was likely due to us not being the right skin color (white). We went over to Jag’s next door and it was a completely different - more positive experience. If you’re a person of color you’re probably better off looking somewhere else.

Note to whoever owns this place - you need to train your staff on basic customer service and sales. Let them know brown people don’t bite!

I purchased my hot tub from Coast in 2011. The produce was great, but even better has been the service. Obviously at this aqe I have had to replace pumps. Their tech is amazing. Today i booked an appointment and Jacob in service helped me trouble shoot an airlock. We are all busy these days I just really appreciate the level of service. Amanda and Mist are also amazing! I have purchased other lounge products as well. Sales staff are great!

Amazing in the store when you’re looking to purchase a hot tub from them, they are so helpful calling you back and making sure if they can give you any more information to make your purchase any easier. But here’s the poor part is once you purchase the hot tub and you get it in your yard, nothing to do with you we had nothing but troubles with the lid assist and finally they just told us this is the one we have to except. It ended up ripping out of our hot tub and they refuse to come back and fix it and blamed it on us. Now our brand new hot tubs heat pump blew in this winter storm, ask what we should do about our hot tub they told us that they could come out on Thursday. They did not advise us our hot tub could freeze now that there’s no power going to the hot tub or how to prepare the hot tub. We end up calling another hot tub company closer to us and they informed us we have to be very careful because our hot tub can freeze and call them back and tell them we need to get this done with. Told us that we are too far away for them to deal with it anytime soon we are only live 30 minutes away when we purchased the hot tub they never mentioned our distance would be a problem no. We called another hot tub place and they informed us Did you get it fixed right away or a hot tub could freeze cosponsor not want us or tell us about any of this and we could’ve lost our hot tub has no responsibility they beware in what you buy

Needed new sensors and heating element for my hot tub. Parts person was surprisingly helpful and prices are decent. They also stock everything spa related. Nice place.

A great local resource! Tubs made in Langley, with great availability and staff. Great prices and always looking to satisfy their customers.

I had a great experience using coast spas. Chung was my sales representative and could answer all my questions and demands. I highly recommend coast spas and ask for Chung he is great to deal with.

Just learning to treat the water in a hot tub. They were very helpful and patient with teaching what to do.

We purchased a hot tub from Coast in March. As this was our first hot tub we had a lot of questions. The sales associate (Chung) was extremely knowledgeable and took the time to answer all our questions. We received our tub in May, as promised and we couldn't be happier with the selection we made. The tub looks great and preforms well. The quality seems a significant step above other tubs we had looked at. We would highly recommend Coast if in the market for a hot tub!

Entered the store and it seems like no ones interested in helping you if you look a certain way (aren’t white). Once we finally got to speak to a rep, they were quick to get us out. On the other hand, dealing with another hot tub company in Langley— we had better service and even ordered a hot tub.

Great customer service. Had our new tub delivered on Monday. The lid and lift cover were not installed that day as the delivery person said they would come back on Friday. The windstorm took the lid for a bit of a trip and damaged it. Coast was awesome regarding the lid issue and sent someone out to have a look right away. They replaced the lid free of charge and the technician even assembled our stairs. I would highly recommend Coast to anyone looking for great customer service.

Open for business during COVID just wear your mask. Knowledgeable and helpful staff. Researched several manufacturers, looked at the other local shops then came back to Coast. Manufacturing plant is around the corner so parts and support are easily obtained. External filter should be standard on all tubs but only found it on Coast spas.

Walked into the show room with full intentions of buying a hot tub that day as we just moved to a new house and were in withdrawal from not having one anymore. We knew with Covid the wait time was through the roof (6-8 months). We met with Daniel who showed us what Coast has to offer. We narrowed it down to 2 tubs at which point we were given a price to mull over. Having purchased hot tubs in the past - we know there is ALWAYS wiggle room. It's no different than cars. Never take the sticker price! I'm not sure if Daniel could sniff the imminent sale or not because we were super close to pulling the trigger. But he flat out refused even to entertain dropping the price, or even go speak to a Manager or someone of higher authority. Even $500 or a bunch of accessories would have solidified it. Just put a little more effort into the deal and you and Coast could have had a quick sale. Instead, you let us walk away without retrieving our contact info for even a call back or follow up. You even peered into our car several times as my wife and I sat and talked things over for almost 10 mins. So instead, we we drove down the road to Universal Spas and bought a Bullfrog hot tub from the owner Jin. What a customer experience! She did everything she could to get us the best price that met our budget.

Maybe Coast have the upper hand in that demand exceeds supply and they can afford to let customers walk from a deal because they know someone else will come along and pay full price. But sooner or later the pendulum will swing back and you'll be desperate for a quick sale to walk in the door. Referrals also go a long way and I'll be sure to let any of the 18000 people I work with know to avoid Coast Langley because of this experience if they ask. I felt gouged and am sooooo glad we didn't settle and pull the trigger.

Amazing hot tubs with a lot of innovative features and great selection of finishes. Customer service was excellent and kept us informed throughout our entire purchase. I would definitely recommend them in the future.

We purchased a new Freedom spa from Nicole. The experience was great from start to finish. We were introduced to everyone in the store, we were offer Ed schooling for start up and maintenance, the delivery team was amazing and the overall experience was a great one. I’d highly recommend doing business here at the Coast Spas LANGLEY Store.

Exceptional Service!

We purchased an Element hot tub on Nov 5,2019 from Coast Spas. Salespeople Janelle & Terry were friendly, informative, let us know about upcoming deals & Janelle went the extra mile & worked out a deal with us to get the hot tub that would both meet our needs and expectations!

The delivery was seamless and coordinated very soon after purchase. The delivery guys were fabulous, help us set everything up and even changed the cover fasteners due to a last minute change in the orientation of the tub.

I booked the free spa orientation and Terry came out to go over the new spa with me. We went over the controls, settings to use in different situations, chemicals and Terry answered all the questions I had. Terry is a great asset and I urge everyone to use this service even if you have had a hot tub previously, as I had. Great service Terry!

My experience & service from Coast Spas was exceptional and I would highly recommend them! Great job Coast Spas team!

Excellent Product!

We are so happy with our new Element hot tub. We went from a very old tub with 4 jets lol to the new Element with 50 jets! The spa is amazing, very therapeutic and we could not be happier with our purchase and would highly recommend the Element B Classic!

Brenda H.

Enjoying our Northwind hot tub. So much has changed over the years, for the better. We love all the features and quality that this tub has over our previous one. Happy with our choice and highly recommend a Coast Spas tub!

I have owned my new hot tub since December 2018, so about 10 months now. It is used daily, so that is what 5 years in hot tub years? I was very impressed with Janelle, she took me seriously and found the perfect tub for me. This one is perfect for our winters here in the interior of BC. The 7 hp pump upgrade is nothing short of amazing! I have the Element with the lounger; my preference was the Cascade infinity edge, but it is a major concern for freezing in our winter climate. Too bad, but.
I was asked by a friend what is my favorite seat in the tub, and they are all fantastic. Well done Coast Spas and Coast Spas Lifestyles!
Dan T

Terry and the Staff got us to just what we wanted quickly. This is our second Coast Spa and we are glad to have made the purchase at Lifestles in Langley. Delivery was smooth. Matt and Brent did an excellent job installing.

Let me start with saying we love our hot tub!

Edites to say: They have stepped up and have fixed our tub and jumped on replying to emails and calling me and being super helpful! Happy to say my tub is fixed and back in working order!

But the customer service i have recived over the past few days has been horrible! Ive left multiple voicemails and have not recived a call back. I have recived responses to my email with nothing more then we need the serial number before we can provide any assistance and then proceed to take 24+ hours to reply to emails with no solutions to our problem.

I am still waiting for help with what im hoping will be a simple solution but it should take days on end to get responses or even worse no response what so ever.

5 star hot tubs. 0 star customer service.

We’ve had a spa from coast spas for years and they are always so helpful. We bring in a water sample and they right down exactly what we need to do! Makes it so easy to care for our hot tub. Highly recommend checking them out for their wonderful customer service!

Terrible service today. I have been using Coast spa for a long time especially for products and once to repair a pump. Today I asked for service and they said no because I don’t have a coast spa. No problem taking my money but when in need them I get pushed to the side. On there service ad they state they service all spas but not today. Poor service and definitely not a way to treat a long time customer. Never again.

Recently I purchased an aboveground pool from Janelle at Coast Spas. We purchased it on a Friday at noon and Janelle had everything there that afternoon. After sale support was outstanding really felt like they wanted to help. I new Janelle from when was working the water testing desk. She is super knowledgeable about the chemistry of pools and hot tubs. I wish I could give 6 stars! Thank you Janelle and team at Coast Spas!

Not a good company to support at all. Take a tour of the production facility just across the road (where they made that expensive hot tub for you) and youll see the lack of quality workmanship.

The service department was awesome they helped me getting my 15 year old spa running like new again.they have a good stock of parts on hand and the staffing is friendly and knowledgeable.

Love Love Love dealing with the crew at Coast Spas! Janelle is a rock star! She is super knowledgeable, she listens and she really worked with us to find the right solutions for our needs. Jon the manager is great to work with and the water testing ladies Taylor and Monica are awesome as well! The delivery guys are also amazing. Super polite, respectful and caring. They show up when they are supposed to and communicate their eta. We are extremely happy with our hot tub, fire tables and furniture. Thank you everyone at Coast Spas for bringing value into our home with such amazing items. 5 stars!

Both me and my husband are in sales and our expectations are quite high. Terry really took the time to thoroughly answer all of our questions, and keep our two little kids happy at the same time. He went above and beyond delivering the tub to Squamish on his day off so I could have it in time for my birthday party. It was an exceptional experience and the best investment we could have made. Highly recommended!

I have been looking for a hot tub for a while now, and made the best choice with coast spas, Janelle was awesome with the sale, no pressure, very pleasant, she made it an enjoyable experience and was very helpful and accommodating all the way until i was soaking in my new tub
Delivery was on time, they got it in place, set it up like pros.
Then i got a free, onsite spa school where he gave me all sorts of info and answered all my questions and sold me a chemical package at a discount.i also bring water samples in frequently to test free of charge, and i leave with instructions to keep the water safe and crystal clear
The spas are built locally with local support
You wont get all this buy buying online, or these travelling, high pressure hot tub blow out sales, or at a show with out of country manufacturers
I took a long time for me to finally make a purchase because i am the type of person that has to analyze and compare and research all the details first
i know i made the right choice with coast spas, thanks guys, your the best!

Had a fantastic experience at Coast Spas lifestyles! Got a fantastic package deal, they even shipped our tub to a closer dealer for delivery right to my home! Very impressed, will definitely recommend to all!
Janelle was so friendly and knowledgeable, obviously loves what she does!

My wife and I came in with our two young children and dealt with Sales Manager Terry. He was friendly, professional and very knowledgeable. He understood that we were out of our element, never having owned a hot tub before and he made sure he took the proper time to make sure we were comfortable. He understood that it isn't always easy to get organized with two little ones around and he helped take care of everything making sure it was a very smooth transaction for us. Delivery and set up was a breeze, we love our new element curve elite 50 spa! Thanks Terry and the team at Coast Spas Lifestyles!

We came in curious and "just looking" at the price of hot tubs since we knew nothing about them. Our salesman Craig in Langley was extremely helpful and made sure all our questions and concerns were thoroughly answered and explained to us. He made sure we knew what we really wanted in a tub for ourselves and what we should be looking for. After going to a couple other spa places, we realized that we couldn't find anything comparable to what we found at coast, quality and cost wise so we went back and bought our tub from coast. The delivery guys WERE AWESOME. It had to be delivered through our neighbors yard by removing a fence panel. They made sure everything was put back the way it was, in both my yard and neighbors yard and they were very friendly. I would, and have already recommended Coast spas to friends looking for a hot tub. Thank you for the friendly service!

Best Place By Far. Incredible staff, Quality Hot Tubs. Overall great experience. Will definitely be buying from here again.

Great customer service at all points in our search for our first hot tub. We had technical problems after installation and they were quick to respond and correct the problem. The spa tutorial was comprehensive and not-rushed. Would definitely recommend to a friend.

Janelle at Coast spas was very friendly, helpful, and attentive when we were in “looking” at hot tubs. She answered all of our questions and knows her stuff!
Thanks again for helping us find the perfect hot tub!