Coastal Community Insurance Services (2007) Ltd.

Very thorough and professional staff. Prompt, never refused services, open when others are not. ICBC services offered.

Always friendly, knowledgeable and meet your needs. Excellent service from these professionals! Thank you

One point solution to all your needs. Staff welcome you as a family member, soft spoken and ready to help you with the information.

Stephen was super helpful when swapping my British license for a Canadian one! Very friendly and made it an easy process.

They are very patient and helpful with helping us get my husband's BC service cards and drivers license.

Please change your hours online as it states you're open until 5. If I had known it wasnt actually 5 I would have rushed to get there sooner.: (

I was greeted by Stephan today for my insurance needs. He is a true professional and gem of the company.
Thank you Stephan!
Highly recommended

10 star service. Laura and the team have gone up and beyond every time for me in all my insurance and licensing needs. Laura is quick to to assist and is always so friendly and approachable. Thanks for all the wonderful service:)

Very quick to help me out when I forgot to renew my insurance. Renewing by phone is so simple. All the employees there are awesome. Nobody loves buying insurance but this gang makes it sting a little less.

Horrible customer service. They dont know what they are doing. If you need insurance drive to Port Hardy.

Terrible service. The left me hanging and had no interest fixing they're incompetence endangered my family and career 10/10 would not use them ever again

Tried to reinsure my car, spoke with Cazzie Martin (a representative in Victoria answering calls) and had a very disappointing experience. I’m a single mom with a toddler trying to navigate the pandemic and there is an option to renew over the phone. I needed to submit pictures and did, but weren’t clear enough so he asked me to scan them. Had to set up a scanner and needed to call back but already agent seemed hesitant to do a callback and suggested I go in. Today, I was able to send clearer pictures and even though it was naptime for my daughter I still tried as he needed me to be on the phone for the whole process. When it was nearing half an hour later and I was waiting for his email to come through for several minutes I asked if I could call back after I put my daughter down for a nap. His response was that I “couldn’t keep taking his time like that”. And that he “had other clients”. He could just schedule an appointment in person for me (which I already mentioned would be challenging for me with my toddler who will not wear a mask). Not only was it rude to suggest I was wasting his time, but also not trying more graciously to work with me as a client is enough for me to never want to use this company again. I declined his offer to help me and will find a more polite insurance agency for my needs.

If you have to use this insurance place then you have to but if you dont id suggest you go elsewhere. The staff are rude and 20 mins on the phone trying to reach someone to set up an apt.

A bunch of self righteous women working in there thinking because people need their service they're above everyone.