Colorworks Vickery Collision

These guys are all around amazing! Saw Aleks last week to get my car fixed up and they went beyond what I had expected. Definitely coming back!

I am very pleased with the end product of a badly damaged car after a horrendous accident. The repairs were endless. The staff were extremely professional, courteous and understanding of my situation. Scott and Aleks will definitely take care of your situation. Thank you guys and also your staff for making a very stressful experience so positive. Lydia

Recently our Honda Odyssey was rear ended and I've used Colorworks before. Alex and Scott are true professionals, who go out of their way to make sure your vehicle is taken care of. They gave me a full list of the items that would be fixed, and timelines. They finished on time over the course of a week as expected and our van is as good as new! JimL

It was crunch time to get this fixed AND these guys hooked me up immediately with a courtesy car.
Service was nothing less than professional, attentive and personable.
Cheers guys.great job

I’ve been a customer here for over 5 years.i recently pulled off my front tire guard on my mercedes, i went to see scott and he put it back together in 10 minutes free of charge.always excellent service, best auto body shop of the lower mainland
thanks again.

I just wanted to say I was just helped with a few slight chips in my windshield by Aaron with the mobile chip repair and I'm very impressed. He was kind, professional and knowledgeable with the whole process and he is doing a fantastic job of representing your company.

I needed to have my rear bumper fixed and initially thought I might need to replace it. I went in to see Aleks at Colorworks and he managed to fix it so that you can't tell it was damaged while saving me a lot of money. I was really pleased with their work and their service. Highly recommend coming here.

Many thanks to Scott and everyone at Vickery Collision for making my car better than it was before my rear-ender. I couldn't have asked for better communication. Right from the beginning I was told not to worry, that they would deal with ICBC - and they did. Professional, courteous, and understanding. I hope I never need them again but I do know where to go now should anything more happen to my car.

This is an outstanding business. We've used them twice with our 2019 Mazda CX-9. The repairs are always first class, their paint quality is also first class - they were able to match the notoriously difficult "Soul Red" paint color - to the point where it's virtually indistinguishable.

Aleks runs the front and is a pleasure to deal with. Scott runs the shop and it's the same. They go above and beyond. It's the first time I've ever experienced a repair shop that respects your car for what it is to you - it's not just another commodity to fix.

Highly encourage anyone to go with colorworks / Vickery Collision.

Excellent service, friendly staff fantastic job would definitely have future work done by this group. Can’t say enough good things about this company, they made me feel very happy & comfortable about the whole experience. Thanks to the crew for doing a excellent job on my 1500 Ram

Chose to go with Vickery for my break-in claim. Aleks and Scott are a good bunch of guys. Aleks especially went out of his way to make sure the work got done. My 23 year old Nissan 240 is getting next to impossible to find parts locally for now. Luckily Aleks took the extra effort to find a solution. I would not hesitate to go here again or refer someone else to them. A+ guys

Scott and his team here were very accommodating and made a not so pleasant occurrence (thousands of dollars of damage due to flying debris hitting my Subaru Cross trek) into a much more manageable and pleasant one. From the get-go Scott was personally involved, he ensured i would get as many of the parts to be OEM as possible and even assured that if any aftermarket parts didn't fit perfect he'd send it back and request OEM, which he did.

The Quality of work was phenomenal, vehicle looks as good as new. I would highly recommend Vickery Collision to anyone.

Excellent service, friendly staff, and professional work. Was very satisfied with work done here and would suggest to others.

Superb service - big thanks to Bill, Alex, and the team! The express glass repair, we required after a break-in, got taken care of professionally, swiftly and with no effort required from us.

I would recommend to anyone looking for collision or glass repair.

HAd my Japanese import car brought here since Vickery collision is close to my house. Overall, pretty good experience with Alex, the person handling my hit and run claim on my car which required special parts from japan (or so we thought. While I appreciate that they took the time to ensure I got OEM parts of Japanese origin, had more research been done, North American parts could have been used and saved weeks of time waiting for parts to arrive from overseas.

Aside from this, the quality of work they did was excellent overall! Paint blending was great, bodywork on a rust blemish (interrelated to my claim) was done perfectly. Only thing to note was that they almost forgot to give parts I wanted to keep after the repairs were done. In addition, they forgot to put my antenna back on but it was quickly found. Lastly, the company acted in a professional manor and I was pretty satisfied with their work (aside from parts shipping time which wasn't in their control)

I had my car with them for a hit and run incident. Quick turn around repair time, very friendly and professional staff, I would definitely recommend this shop if you had to get your car fixed.

Fantastic work! Everyone was super friendly, glad to help out and even touched up my extra scratch I got the week before I went in for my main fix. Super happy with their service and would recommend

Excellent service. Alex was experienced and very helpful. Good follow-up throughout process. Thank you!

I was fortunate enough to make my way to Colorworks in the crazy snowfall, with a shattered rear window. They were open and staffed and had a loaner car for me. I had a quote later that same day and my car was in their garage so no further damage to my car would happen. From my first phone call with Sunny and Alec meeting me at the shop I knew the care that I felt, my car would also receive. I will recommend this shop to everyone. Thank you for making a tough time way less tough.

Fast and professional work, was getting accident damages repaired and they offered to fix some of my rust problems for a cheap amount Would recommend

After I was involved in a fender-bender, I brought my BMW to Colorworks Vickery Collision and was greeted by Alex and Leanne. I could tell right away I knew that they would look after my repairs and make sure that I had a replacement ride. They even cleaned and detailed my vehicle so it was looking better than ever when it was readuy to go. Nothing but white-glove service! Thank you for the professionalism and for getting me back on the road so fast.

Vickery was great they stand behind their work. Our Subaru outback was rear-ended a year and a half ago. The initial repair was flawless. A month or two ago I spotted a water leak coming in the back hatch, and they told me to bring it in and they'd have a look. Turned out not to be related to the repaired area, but they fixed it up "under warranty".
The staff are personable and customer focused. If I have the misfortune to need auto-body repairs again I'd be happy to go back.

Victory Collision got our company car back on the road after an unfortunate break in. They are always a pleasure to work with and left the car spotless!

Vickery took care of my windshield claim and replaced my side view mirror. Everyone is very personable, professional and courteous. All of the work was done as they promised and my truck was super clean!

North Shore Carpentry

Great service and great work. Always kept me informed on where they were at with the repair and when my truck was coming back. Would definitely recommend taking your vehicle here.

Just picked up my car from Colorworks Vickery Collision on Main Street in North Vancouver. The service was excellent and the repairs to my vehicle were outstanding. I would particularly like to commend the gentleman who works at the customer service reception area.

Great experience at Vickery. I was referred to them by my insurance company as they are close to my house. But after their attention to detail and great customer service I would recommend them to anyone.

Awesome service. Was able to have my vehicle looked at and an estimate provided within 15 minutes of driving into Vicery without an appointment. They were able to deal with ICBC on my behalf, get the parts and complete the job in under a week. Very impressive on its own and unbelievable when if you have dealt with places like Craftsman.

Superb service. A really nice group of people and I like the way that they called with a progress update part way through the job and also sent email updates. My car also looks like new again so a very happy customer.

I've been dissapointed with bad job from 2 bodyshops, not here. Great job and service, highly recommended. No other shop bothered to give me breakdown of the costs (being ICBC claims with fault of the other driver), I bet they've overpriced the work since I wasn't negotiating and you wonder who do we have high insurance costs in general. These guys will automatically give you costs breakdown regardless and just the detail level is high overall. Cheers

Excellent customer service. They were upfront and transparent in the quote, were very friendly and took the extra time to see where they could save me money. Overall happy with a positive experience from them after an unfortunate accident.

This place is great, staff are very friendly and the workmanship on the vehicles is tremendous you can tell that everybody there is proud and takes real pride of the work and it shows in the finished product.

I have a Ford F150 that was broken into in Vancouver and Vickery made everything perfect again.

The staff go above and beyond anything I have ever experienced.

Well done Vickery. I definitly will be reccommending you to people that are in need

Vickery Collision was a pleasure to work with. Their staff was friendly and very knowledgeable. I hope to not need to use them anytime soon, but if I do I won't hesitate to go back!

From my first phone call to book an appointment to their phone call to say, "Your vehicle is ready", Vickery Collision staff and management was polite, patient and efficient. They were clear to explain my insurance claim, proved a quick turn-around, and were very generous to help me with concerns that I had about my car that were not part of my insurance claim. I would highly recommend Vickery Collision and will return to them in the future if need be!

Vickery Collision dis a great job on the repair of my van. I had the use of a loaner car so was in no way inconvenienced by the time taken for repairs. The people were very polite and professional. It is a thoroughly professional auto body repair shop.

Friendly, helpful, quick and efficient service and they went beyond the call of duty by offering to do touch-ups for me. I would definitely go back if needed.

Second time I've used these guys and they always do a great job. Clear and to the point, getting an estimate and appointment done and set up was super easy and the work was done hassle free and the car looks great!

After scraping a yellow metal fixture with my car, I called Colorworks Vickery Collision and they helped me get the yellow paint off my bumper. No charge, no judgement. Just helpful and kind. They turned my bad day into a good day!

I cannot thank the Vickery Collision team enough! Excellent customer service and support. I am truly grateful for their knowledge, recommendations and overall experience. I will recommend them to my friends in the future.

I experienced excellent care and attention from all the staff when my Audi went in for damages after a small collision. I would highly recommend Josh and his team if you're looking for great service, impeccable attention to detail and a small/attentive team.

Fabulous service from Vickery. I was able to drop in whenever suited me to get an estimate, service was lightning fast and I was able to pick up my car early, they did an impeccable job on repairing the damage to my bumper, and the staff were lovely throughout. Ideally I will not get rear-ended again. But if I do I'd go back to Vickery to have it fixed.

Pros- Heidi is great and she provides excellent customer service.

Cons- I had an issue with the job done and the manager of the shop offered poor service recovery. A manager should think ahead, make it easy for customers, be accountable when a mistake has been made and recover quickly. Avoiding people, not dealing with problems (thinking they will go away by themselves), not answering emails, not returning phone calls, represents very poor management skills.

To keep the story short; I had a small car accident and since I wasn’t responsible for the accident and my car is only 1-year-old, I decided to have it repaired. One month later, I noticed the trunk door wasn’t opening anymore. I thought it had to do with the warranty on the vehicle as the accident only damaged the bumper. Two weeks later, I went for my regular service at my dealership and they confirmed that the reason why the trunk lash wasn’t releasing was due to a part that didn’t get put back correctly after the paint job. The water got in it and, therefore, damaged the electric system. The dealership got in touch with Vickery via phone and, at that time, Vickery’s manager agreed I shouldn’t be penalised for a mistake they made. The dealership fixed the damaged part and sent all the required photos, and inspection notes to Vickery. However, Vickery stopped the communication. For over 6 weeks, the dealership, myself and my husband tried to contact him via phone and email. Funny enough, he wasn’t available, had to leave early, had an emergency, was in vacation for a week, and other reasons were provided. After 6 weeks, I had to pay the dealership $1,800 for the repairs as Vickery wasn’t being accountable. When we left a last message for Josh telling him we would escalate the issue to ICBC to get reimbursed, He, miraculously, wanted to help and be the one contacting ICBC for us.at that point, we didn’t feel we could trust him. We contacted ICBC ourselves and, with time, resolved the situation.

We wasted so much time and energy trying to be treated fairly. We gave this place many opportunities to make things right, without success. We even never receive an apology for the inconvenience. Again, Heidi is great and gives a very positive front for this company, but overall, the shop doesn't manage service recovery well.
It is easy to get good service when everything goes well. Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong!

They fixed my bumper crack perfectly and they have a very good customer service. Also Bill helped me and gave me an option that other shops will never suggest.