Columbia Square Medical and Laser Center

Is this office open anymore? I've phoned and emailed several times and have not had a response. I'd like to know the results of some tests I had 2 months ago!

Couldn’t get through calling, but after emailing i was able to speak with a doctor the same day. I had a medical form to be pick up and pay for, now it’s been weeks and they won’t answer calls or emails, I’ve gone to the clinic everyday and it’s never open.

Reception staff are rude and will say they booked you in and you won’t get a call. At times I could usually tell by the persons attitude on the phone when I’m unlikely to be getting a call back. Happens to me over and over but I keep going back to see Dr. Farag

My rating is for Dr. Duna Goswami who is an OBGYN. She is knowledgeable and makes you feel heard. Yes, I see the bad reviews for this clinic, BUT it seems to be for the walk in clinic doctors only. If you were referred here to see Dr. Goswami you should not be alarmed by the clinics low ratings. She’s a great doctor who truly cares and takes the time to explain things and answer any questions and concerns you may have.

Sadly, all the low rated reviews are true. If it’s your first time here, pls find somewhere else to get your needs met. I had a doctor appointment on Monday and I was flabbergasted at how impatient and rude the doctor that had seen me was.when I tried to explain a symptom, I was feeling in a certain area I was cut off and not properly heard. I was recently in a car accident. I had suggested that Physio could help my lower back. When I had suggested this, the doctor had immediately rolled her eyes at me and said, I don’t think You need it however, I will still give you a Physio prescription. When I asked her why she thought that she didn’t say anything and printed out the prescription and said, thanks for coming and have a good day. The treatment at this clinic is disgusting.

I have gone there twice. One for my Pap test and today for a quick check up due to having horrible headaches, and it turns out I have sinus infection. The reception was super quick and so nice. I showed up right at 9am, and the Lady doc was there and said I can go in get check right away! The earliest appointment was at 9: 40am, but they were so kind and accommodating! Best place to go to get checked up.

Phone doesn't ring and email address bounces back. I have gone here many times but now can't get in touch.

If you want flakey Dr.s this is the place for you. Apparently the receptionists time is more valuable than yours, so your appointment may get canceled last moment without notice. Get in there before this business enevitably fails!

This clinic is a joke.
I had a follow-up phone call booked with a Dr.from this clinic, that doctor called outside of the window I was provided and I therefore, missed the call because unlike the clinic staff, I was doing my job at my place of work and was unable to take the call. So I called to re-book the appointment but of course, no one answers the phone. When you call, the auto-attendant tells you to email them to book appointments and then they email you back to say "call the clinic" and again, THEY DON'T ANSWER. If you show up, you see two receptionists sitting there talking to each other, clearly gabbing with one another is more important than them doing their jobs. Fortunately for me, another more efficient and friendly clinic in Coquitlam was able to request to obtain my records and are far more responsive and timely.
Clinics like Columbia Square are the reason our Emergency Departments are over-burdened.shame on you, shame on your staff.

This is no longer a walk in clinic. They won’t update their website. Don’t waste your time unless you have an appointment

Really bad experience in how Dr. Mandy Maclver informed about cancelling appointment (never did) and how the receptionist tried to put the blame on my memory.

Staff went above and beyond to accommodate my needs! They made me feel at ease during an overwhelming situation:)

Dr Payne misdiagnosed me, plain and simple. She delivered her diagnosis with no compassion and was in and out without so much as a comforting apology. I was tortured by this diagnosis and the untreated pain for two years before having an emergency MRI which pointed disproved her diagnosis, and also showed it had absolutely no basis to begin with. I was sent for more testing by a competent Dr who didn't assume they knew everything and guess what? Pain free, almost six years after starting to suffer daily.

Avoid this clinic. They have no idea what they are talking about.

First time I went in for my appointment, I had no problems. They did not call me to tell me that they got the results and to book a time to discuss it. I had to call them by myself a month later to book one. On the day of the appointment, I called an hour AFTER my appointment to ask when I would be meeting with the doctor. Receptionist told me that the doctor was running behind but that they would call me back FOR SURE that day. I waited the whole day and finally, at 7: 30, half an hour before they close, I called them and I got an automated message telling me that the clinic was closed.

SHOULD'VE LISTENED TO THE REVIEWS ON HERE.

I called in today to book an appointment. The receptionist was friendly and very helpful. Good first experience.

This place it's nice. The doctors over there are very friendly, kind and professional but if you are calling to the clinic after 5: 00 pm no one is answering even though it says they close at 8: 00 pm. No receptionist at all. Morning clinic only

Due to my personal experiences this is by far one of the best walk in* clinics I’ve been to, despite what other reviews say… Dr. Farag and Dr. Maciver always takes their time to thoroughly assess my issues. The receptionist are professional and helpful. I’m really glad they changed their staff… previous receptionists few years ago was not the best.

*they are now only by appointment because of covid so be aware.

If there’s zero star option, I would give Dr. Farag zero. My experience with her always unpleasant. She seems to be lack in communication skills With a quiet rude manners. I am not expecting caring doctors here, but she really has to work on the communication skill and social skills. Maybe getting doctor’s degree does not require good English here. Other doctors and receptionists are ok at this clinic.

These people should not be in charge of anyone's health care! The doctors pay very little to no attention to you, and their communication with the patients is absolutely terrible. This rings true when it comes to their lack of social skills which is often translated to rudeness and a condescending attitude, but also to the fact that they don't really talk about your history (I've had useless exams be ordered because of that, and also others be ignored due to their complete lack of interest in my health history), they don't ask questions about your symptoms, and they barely examine you at all.
This is my local clinic, and since I don't drive, I have needed to visit them on several different occasions, and I've seen at least two different doctors (Dr Farag and Dr Payne), and my experiences were always really bad.
They seemed eager to dismiss me on every occasion, and never seem to want to listen to your worries. I've had them dismiss me, and ask me to seek treatment at an ophthalmology clinic for a symptom that had absolutely nothing to do with my eyes other than the fact that it presented near them (on one of my eyelids). And the doctor never even looked at it! On a different visit, based on what I described to the receptionist as my symptoms, she handed the doctor a test request form before I even talked to the doctor. After asking her a few questions about those tests, and what informations I'd get from them, she dismissed me in an extremely condescending way by saying "I'd have all the information I wanted and even things I would not understand at all"- only for me to find out later looking at the results that she never requested the test I inquired about in the first place.
These are not people that I would ever trust to care about something as precious as my health, and if you have any other choice, and I mean ANY OTHER CHOICE, please stay as far away from this place as you can.

I booked an appointment with Doctor. Hedges and she saw me only for 40seconds. She didnt even look at me and told me you are good to go.

I am posting this review on behalf of my wife. If giving 0 star was an option I would do that. The doctor did not even look at her or check her and prescribed her medicines without knowing her skin history. Pathetic service

Dr Hanan Farag didn’t even look at me when came into the room, she didn’t touch me to make sure I wasn’t feeling pain and prescribed the medicine totally wrong that the pharmacist had trouble to understand and had to change the hole prescription to make sure I would take the right amount for what I was in need. I would give zero star if I could! Do not recommend! Not returning to this doctor ever again!

Both times I've visited this clinic they've prescribed me the wrong dose of prescribed medication which caused me to have to wait for the pharmacy to resolve it with the doctor.
The first time this happened I had to wait over an hour.
The second time this happened the pharmacist's inquiry to the clinic was ignore despite a fax and numerous phone calls. I walked back into the clinic myself to complain in order to get my prescription fixed. Even then the doctor seemed confused about the dosage being wrong.
Also minimal checks were done by the doctor. I'll never come here again.

Dr. Irina and the clinic receptionists are great! They helped my mother as a walk-in patient. Despite a busy day they found a time slot in which we waited no more than 1 hour. Dr. Irina was thorough in her assessment and was very kind and warm. Thank you!

Came as a walk-in as it didn't seem too busy, and hoped for a consultation about a problem I saw a previous clinic for a few months ago. While I understood the doctor had to leave soon, I still expected some degree of professionalism in diagnosing the problem. Sadly I didn't get that here. She was unfriendly, rude, and dismissive without cause.

Guess I'll go somewhere else.

Went in this morning at 8.40am as there weren't too many places open. Their website and door notice said they +opened at 9am but The Dr hadnt even arrived and nor was she going to until just after 10am! Dr Jia Zeng saw me but didn't even have the simple courtesy to say she was sorry for arriving an HOUR late! I guess my time wasnt important to her!

The medical clinic is serviceable. For the MOA's they are competent and diligent enough in doing their job. I have seen most of the reviews that does not even reflect on the doctors and personnel working in this medical office, most of the reviews are even discriminatory and bigoted. That makes me wonder why clients that are satisfied with the services are not giving their piece. To sum this up, high five to all the people working in health care field.

Despite being a busy clinic, I’ve been treated professionally by the staff and doctors. They always let me know when a doctor will be available and when to come back.

Receptionists not only rude but evil. Doctors not only lack of knowledge but evil too. After so many complaint nothing changes. Go figure who is leading this? Owner!

I have very mixed feelings about this place.
I have seen 2 amazing doctors and three less than great doctors. I found the less than great ones to be dismissive of my symptoms, and didn't seem to understand what I was saying. Each failed trip resulted with a visit to a different clinic where I was able to be understood and treated.
There have been a lot of comments about the MOA, she is very business, which does makes her seem unwelcoming and unfriendly at times. She does her job well, without a smile, but some people are just that way.
They had a visiting specialist come in that I was able to have an appointment with, she was absolutely fantastic.
There is a lot of potential with this place.
Fridays seem to be a good day to go, or they at least were.
Bring your care card, they ask to see it every time, even if you have been there multiple times.

My experience here every time is always unwelcoming. The people at the front desk are always unfriendly. Though, I don't expect sunshine and rainbows, but as an individual who's time is as equally valuable as the Doctors, I as a patient also deserve the be respected and to feel welcomed! A little "Hi, how are you? " wouldn't hurt either. I took the rest of the day off of work because I wasn't feeling well. The lady at the front desk was very unwelcoming and unfriendly. I asked the lady beside her if I could speak to their manager, and she directed me to the unfriendly lady I was just talking to. So, after giving my complaint of unfriendly and unwelcoming visits, the manager was not helpful and did not assure me that my next visit would be better, or that they would at least talk to their staff about this ongoing issue! I understand that they probably see 100 people or more every day, and that they may get unpleasant patients who make their jobs difficult, but this is their job and NOT every patient is out to make their jobs difficult. And if they really dislike working there, then I suggest finding a new job that makes them happy, because they are not happy people. I had to go next door to the pharmacy and ask for better treatment, and they were VERY HELPFUL AND WELCOMING!

Notorious for changing their hours without notice, so don't be surprised if you show up and find a handwritten note posted on the door advising they are closed for the day. This happens repeatedly.

I have seen Dr. Hanan Farag. She was in a big rush and didn’t want to answer most of the questions I had, showed no care and literally got rid of me as soon as she could. Apparently doctors at walk-in clinics are only there to give referrals to simple tests. For anything else you need a family doctor. Though I understand she might have had a lot of patients waiting, this attitude is unacceptable.

As walk-in clinic, it is first come first serve basis and I find the wait time (ave 1-2 hours) reasonable and relative to number of patients for the day. Despite the long list of patients, front desk staff and doctors are very attentive, courteous and professional. I normally go to my family doctor but on few times my doctor is on vacation, my family goes to this walk-in clinic and we are satisfied. The place looks clean and neat.

Basically every part of my experience here wasn't good, not as terrible as other reviewers have talked about but certainly this is not a place I can recommend to go. From the reception, to the two doctors I saw and not recieving a phone call with lab results that required immediate attention, I was to say the least unimpressed. It would take me too long to go into all the specifics that went on because of how many unprofessional things happened. In my opinion based on two visits here I really wouldn't go here if you dont have to.