Commercial Drive Medical Clinic

Incredible medical professionals. They truly listened to all of my concerns and helped in every way possible.

Possibly the most unreliable clinic in the city. The front desk, please… Get a new job and hire a donkey to work for you instead, it will do a far better job than you can ever.

I don’t know what is going on with this business? I was going here and seeing a doctor. I had my medical exam for my professional license and then got a requisition for some lab tests. After months of waiting the doctor never explained the results and when I call the office (nearly impossible to get through) a young man promised me that a doctor would call me back at 2pm that day. I suspected I wouldn’t get a call and sure enough no response after months of trying to get ahold of the doctor and office staff. What a completely incompetent, unprofessional and irresponsible business! Don’t use this walk in clinic it’s a joke!

Called an made an appointment this morning. Waited 15 mins and was called in. Left with a prescription 15 after that. Easy and kind staff!

Terrible experience. I walked in with a requisition. All I needed was a self-administered swab tube. Receptionist said they couldn’t fit me in with a doctor. I don’t need a doctor, I repeated several times. I just needed a tube for a self-administered test. They said I needed a requisition. I already have a requisition. They take it, grab a tube for me. Tell me I can’t use their bathroom to do the self test, I would have to go somewhere else. I literally walk to the walk-in clinic next door who were more than happy to let me use their washroom to complete the test. I go to drop off the tube at LifeLabs, only to find they have given me the wrong tube. Great.

EDIT: In response to the reply - new and training is one thing, but this receptionist was dismissive and patronizing. I had a simple request, and she made the interaction frustrating and I left in disbelief, unsure of what I had done to make her so angry with me.

I really had a good experience with Dr. Abbey, Mark. He was very empathetic about my problem. Thank you Commercial Drive Clinic for quick response! Amazing staff.

I highly recommend this clinic. Staff are friendly and caring professionals. Dr Chew is by far one of the best.

Booking my first appointment wasn’t particularly easy as there is no booking confirmation and my appointment had to be moved and there was confusion between the staff - as I’m sure happens with a booking system that’s not super intuitive. However I did get a call the morning of my appointment to check I was coming in and the staff were friendly. I had a really good experience with Dr Mark Abbey, as a foreigner in Vancouver without my own Dr here it’s always hit and miss with a walk in clinic. I found Dr Abbey was friendly and actually listened to why I was there rather than pushing me out the door moments after arriving which is how I feel most of the time seeing Drs in this city. It was nice to feel like a person not a number (:

Dr Amir is a really great professional. He takes the time to explain you any inquiry or concern you may have. He also takes the time to examine you properly. He is patient and caring. Also the receptionist is great! I highly recommend this clinic.

The front end staff are kind and friendly. We didn’t have to wait very long and the doctor we saw was helpful and didn’t go straight to resorting to pills unlike some doctors who seem to be influenced by pharmaceutical companies…

The gentleman at the front who may also be a nurse was so kind. He removed a ton of staples and stitches. He was gentle and kind.

Dr Amir is by far the best doctor I've ever went too, he's knowledgeable & fast and helpful. The receptionist are amazing too!

Dr. Yousefzadeh is a kind, caring doctor. Though we only had a phone chat he really took the time to listen and take my concerns seriously. He also went out of his way to ensure that I was able to start my medication as soon as possible. He was proactive with the imaging I needed and I appreciated how diligent and professional he was. It isn't often you have such a wonderful experience simply over the phone. Thank you Dr. Yousefzadeh for taking me seriously and being so awesome:) I also felt like the front desk really listened when I expressed my concerns. Very good experience:)

Very helpful, attentive and kind. I've been there a few times and was helped right away. Dr. Yousefzadeh listens and explains everything well, he is a doctor who really cares about the patient's health. I will come back when I need and I highly recommend this clinic and doctor.

I called in this morning to make an appointment for a botox consultation and the receptionist told me I had to come in right at that moment as there is no one waiting and they dont do appointments. Given that I work about 10 mins away, I arrived approx 20 mins after the phone call and had to wait another 8-10 mins while the receptionist was on the phone with no acknowledgement. After she took my ID and set me up, I asked her how long it will take for someone to meet me and she tells me that the doctor has gone on break and wont be back for another at least 30 mins and that there is someone else in front of me. I have no issue waiting my turn and am not upset by this at all. That was completely fair, I saw the women ahead of me waiting before I got there. When I tell the receptionist that I was under the impression there was no wait given what she had told me on the phone, she told me that since the doctor saw no one was there, he went on break. I am not saying that the doctor does not deserve a break but at least schedule the breaks or close the clinic for the 30 mins - 1 hour that break takes place. I have seen many clinics use this method and it works best. My issue is not with the doctor but the incompetent receptionist, given my friends experience, I will come by again for a consultation and we will see if this is an overall staff problem.

I came to see a doctor, the woman at reception ignored me standing outside for about 5 mins even though it was during their hours of operation. Eventually she answered the door and told me they’re doing phone consultations only - then please update your website to clearly state this because right now you’re misleading people who need to see a doctor in person.

Just a note that the lab sent my results 8 days ago and no one followed up. It took three calls today to get the results. So it did happen, but be sure that you're proactive. I don't know, of course, if they're understaffed or inefficient.

Highly recommend this place.
Easy to get appointment when I need to see doctor. Receptions are friendly and quick response.

Highly recommend this clinic. Very accommodating, friendly and knowledgeable staff and doctors.

The process was quite quick and the reception staff are very friendly compared to other clinics

The initial appointment went fine but the follow up did not. The receptionist offered me a 10 am call two days later to review my X ray results but they never called. I wasn’t able to reach them by phone or email. No effort was made to follow up with me on my results.

Highly recommend this clinic, received my cosmetic treatment here, all my questions and concerns are always addressed and answered thoroughly which I really appreciate. I am always thrilled with how natural my results are and how doctors goes the extra mile with a follow up to ensure I’m happy and satisfied.

Highly recommend this place for botox! I have been looking for a good doctor to do my botox for 2 years now and I finally have found the place! The result was satisfactory and beautiful. It’s so natural and flawless that no one can notice it unless if I tell them. The doctor was so nice, honest, patient and understanding. He managed to give me the exact result I was looking for. I will definitely go back and 100% recommend this place to my friends and family. Keep it up and best of luck

Was worried going here based on reviews, but honestly it’s not that bad. Overall I am absolutely satisfied with the medical side of the clinic! I didn’t have to wait at all for a doctor to see me, and they gave me what I needed & were understanding.

Got my Botox done here, less than a week and i already see the result. Love how They are not pushy and fill everything infront of you.clean place with an amazing service thank youuu

Signed up and confirmed an online virtual appointment over 1 week ago and never got the call at the scheduled time or any further contact of any kind. Clearly incompetent. First impressions are everything so obviously I will never attempt to go back here for any reason. If they call right now Ill tell them they are trash and hang up.but they wont call lol

This is by far the worst clinic in all of Vancouver. They seem to go out of there way to be rude, and do not send prescriptions.

I wish clinics could go out of business.

Receptionist ignored my phone calls and when I asked her why she said she got my messages but didn’t feel like responding. Then she said she didn’t get them because her phone wasn’t working right, then she said she didn’t get them because her computer and printer were not working. I called 9 times today, left various messages on more than one day and received no response. She hung up on me, said she owns the place, said she doesn’t have to respond to calls she doesn’t want to, and interrupts patients. Very unprofessional ever since the pandemic. I have been going here for 10 years or so and was treated like garbage.

I hate to do this but they have not been operating professionally during the pandemic.
When they are open no one picks up the phone. They said they had sent my form for coverage out weeks ago and had never sent it. They only returns calls when they feel like it and when I asked about a PAP test which I have always had there they just said “Can’t help ya there. ” They could at least explain how their operations have changed and communicate better with patients. I have always liked Dr. Fisher and the receptionist but it is not being managed well at all right now, causing dire circumstances in many patients life.

I find it odd that a lot of low reviews. Every time I come here, everyone is very attentive and approachable. The doctors and receptionist are concise and friendly. I recommend this place.