Connect Hearing

The team at this location is beyond incredible. Dr Shally Yuan is so caring and attentive to detail, a true amazing human being. The team at concierge is so warm and lovely! I really hope they all get raises they deserve it!

I am highly recommend Connect Hearing in New Westminster. I am a patient for a few years. They’re great customer service and Shally Yuan is very professional, knowledgeable and works with passion. She helped me for a few years on the row because I am only hear about 50% of my right ear. Nowadays I am using the best hearing aid and other hearing devices witch help me at work and in my daily life.

Audiologist, Shally, is skilled, professional, attentive, positive, caring, warm and friendly. She provides clear explanations, has excellent follow-up with me, seeks feedback about how things are going and is responsive in such a positive way to any changes required. It is normal to have to tweak things when there are new hearing aids, and Shally does this in a helpful, caring way. She went the extra mile by taking me across the street to nearby coffee shops to see how I managed changes just made in her office. While I never would have expected this, I really appreciated this kindness. She listens carefully, problem solves and provides a sense of caring and interest in me as a client, which, of course, also helps her determine the optimal hearing aid settings. The front staff are also friendly and helpful. I have no hesitation in recommending Shally and Connect Hearing.

I am a senior whose mother is 104 years old, and extremely hard of hearing. Connect Hearing in New Westminster have time and time again proven invaluable in dealing with issues my mother has had with her hearing aids, both real and imagined! They have consistently been patient, understanding, and provided much needed help. Kudos to the entire team!

Excellent customer service and professional staff! Connect Hearing in New Westminster!

Shally Yuan has been helping me for many years now, and she is very professional and thorough, knowledgeable, and supportive during all my visits.
Highly recommend

I have been going Connect Hearing at this location for more than 5 years. The team over there, including Shally, have always been very helpful and are knowledgeable and supportive during all my visists. I would highly recommend this location to anyone needing assistance with hearing issues.

Shally is the best! She always takes the time to sort out whatever hearing needs come up. Everyone at this location is super kind, competent, and helpful.

I needed a replacement unit recently and found the front desk staff friendly, courteous and informed. They wnsured my needs were met quickly and efficiently. Shalley herself was all of the above and more. An excellent experience.

Excellent service provided by this location especially by my audiologist Shelly who has helped me tremendously. Thank you.

Called connect hearing just to see whether I can get details on whether there were any packages where they check the hearing, and the receptionist Angeline was not at all receptive. Her quote on quote “ we are a hearing clinic and need more details “! So abrupt! Angeline.news flash.get your self trained on customer service!

I have been a client at Connect Hearing for 3+ years and have been very pleased with the service and support from Shally Yuan and her staff. She has helped me connect my hearing aids to the TV and phone and is patient and understanding with the problems that can arise with the technology! I would definitely recommend Shally Yuan at Connect Hearing in New Westminster!

Shally is great. I've been helping my wife take her parents in for appts with Shally for a while. When it came time for my parents to get their hearing aids (one new, one upgrade), this was a no-brainer. Shally is never rushed, explains things thoroughly, offers options and answers all questions. My parents are very happy with their new hearing aids and the awesome follow-up service. And the rest of the staff is wonderful, too.