CosmoProf

I didn't shop here for a long time. I usually shop at Cosmo 120 str and Cosmo Fraiser Hwy and sometimes Cosmo Richmond in a while. On Nov 16th after I received the answer from Cosmo 120th with a powerful and very gruff voice on the phone but I knew it wasn't Jas. This is made me change my mind and I decided shop at Cosmo Burnaby. When I come the 3 people working here they're welcome and very polite and service nice. I will happily come back.

Tried exchanging a shampoo that had a thick, jelly consistency at the bottom of the bottle. The employee unscrewed the bottle and spilled some of the shampoo out while checking it. After checking it I was told there’s nothing that could be done because it now looked normal. I even showed a video I took of the jelly looking shampoo. I was told I could exchange it, but the same shampoo was out of stock. I ended up having to spend even more money on something different which I find extremely unfair and very poor customer service. I had to advocate for myself in order to even be allowed to exchange it which means if I didn’t, I would be sent home with the same defected bottle that was also spilled in the store.

Definitely have staffing issues, I applied for job and was told only p/t, that’s ok and she said great I’ll call you with the times to come to work and never heard back and wouldn’t answer my calls, got a form email asking me to apply so I did again and once again was asked to c9me in for interview so I said I was just in there a few months ago and was told I had the job, so she said she’d look into it and guess what? I never heard back from them…. And yes the staff are inconsistent and unknowledgeable, called Ferrari red hairdryer the Cadillac of hairdryers…. Hum, it’s Ferrari Red hello?

Went to buy something and things where in store on sale.
Product rang in at 13.79. Just cause I asked if they had more they told me that was not the price … She started call someone about it they said they should have pulled of shelf’s.
So I said at least can you honor what they are ringing up as. Girl was very rude and said what would she look like if she did that …very rude staff.other location people smoke pot in back on there break. Place is getting worse no customer service! Not educated in the field
Cant answer any questions!
So why have people work in a industry that don’t know how to deal with customers …