Craftsman Collision

They were really helpful and answered all my questions. My car was fixed quickly and looks better than when I bought it!

Unhappy with our service. We had our back windshield broken from theft and when I came to get my windows fixed, I asked for the Original Equipment Manufacturer glass (Toyota) multiple times and upon delivery they replaced it with a different brand even though they assured me it would be OEM. They did not notify me whatsoever of what they did. Even if there is a limited supply of that part, how dare you change my equipment without consent or awareness to their customer? Horrible decision on their part and all I get is a Sorry over the phone.

First time I've had to get service done by Craftsman and it was great. Called them and they booked an appointment for me to go and have my vehicle inspected, pictures taken and submitted it to ICBC. Gave me a call about a week later to have me bring in my vehicle to begin repairs. They had a car rental company come pick me up and take me to get that done. After about 12 days they called me back that my vehicle was ready for pickup. Vehicle looked great, got a free car wash and vacuum. Will definitely be going back here in the future if I'm ever in need of repairs

Raj is amazing. I came in for a claim estimate and left with my damage buffed and polished out. No charge, and I saved the icbc deductible. I didn't know service like this still existed.

This is the second time I have been to Craftsman Collison in North Delta and the service is exceptional. Raj and the team are extremely diligent in their work. I really appreciate the customer service and quality of work on my vehicle. I would highly recommend this location to anyone.

DANGER DRIVERS—-craftsman colludes with ICBC in avoiding you fair repairs and service. Brought our family vehicle here and the technicians accused us of lying about damage caused by the accident and threatened us that we’d have to pay additional inspection fee of damage isn’t caused by accident. Sylvia, like all their staff, is the rudest person I’ve ever met hopefully she’s no longer at this location. I’ll never take my car to craftsman again. They’re clearly incompetent to say the least. Stacey the marketing manager is also super fake. She pretends to care about your concern and then doesn’t follow up. She only comments for the optics but nothing happens thereafter.

Picked up my Nissan Sentra today:
Amazing staff and very professional in the work and really care about the customer service

I took my car in to to repair a dent with an approved icbc claim. They told me that they don't have the part and they will call me. It is has been more than 2 months nobody would even bother to give me an update about my repair as If I had all the free time in the world to call them multiple times.