Crossroads Collective

I have been attending counseling with Shannon Lawrence for almost a year now, and am so blessed by her warmth and compassion, support and encouragement, every time I see her.

As an adult who has come through trauma during my formative years, I hadn’t been to a counselor since I was 13 years old. Shannon’s heart for her clients, the wisdom and practical knowledge she imparts, and the genuine concern and care she shows, permeates beyond the walls of her office.

It's hard to fit the impact that Nadine has made in my daughter's and really my whole families life in a review. My daughter struggles with ADHD and anxiety and multiple comorbidities that can come along with these diagnoses. Nadine has gone over and above to support her. Wether it be teaching her the skills and tools needed to help her function better in her day to day life. Sitting with her and allowing her to just be who she is. Attending meetings to help advocate for my daughter and the supports she needs. Nadine was detremental in the implementation and execution of her IEP and safety plan within her school. She has helped my daughter through some of her darkest times and celebrated her through some of her best. She has helped me to better understand the way my daughter's brain works and in the process greatly decreased conflict and improved our relationship. My daughter went through many other therapists before we found Nadine. Her ability to connect with my daughter and have her actually listen and put into practice what she's saying, while keeping her feeling safe and accepted is incredible. The fact that she has a therapy dog, Oakley, is just the icing on the cake. All it takes is for my daughter to sit with Oakley and the relief of anxiety from her is palpable. Nadine is truly one of a kind and we are so grateful to have her.

I have been going through a very hard time and I have never reached out for extra help but today it got to be too much and I searched online for a counselor which led me here. I called in tears and unfortunately I cannot remember if her name was Cindy and Sandy but she calmed me down right away, and set me up for an appointment with Stacey who was a very comforting person. I’m very grateful for their quick action and I’m excited to see where things go.

I have left THREE voice mails with them and just now got cut off while speaking to reception. Nobody should have to put so much effort into securing a counselling appointment. Extremely disappointed and won’t be trying again.

Nadine has had such a positive impact on our anxious daughter. She has given us practical strategies and ways to help our daughter (and us!) cope with her big worries. Our daughter absolutely loves her sessions with Nadine (and your pups!) Thank you for your kindness, experience, and ability to instil confidence in our daughter!

My experience (online) has been nothing short of pleasant and helpful. I truly could not recommend them more.

Lisa low was hired to do a section 211 report. She wrote a horribly biased report. If I could rate her a 0 I would.

Response:

Hi Marianne, I did receive only one email from Roxanne offering a free session, but unfortunately, I have lost my trust and respect for both the clinic and Roxanne due to the negative experience I had. While I appreciate the offer, I don't think a free session would change my opinion at this point. I hope you take this feedback constructively and work towards improving your services for future clients.

Best regards,
Alysa.

I had a great time with Michael at crossroads. Not only am I feeling 10 better, but I am feeling empowered with the tools to fight depression and be happy!

I take my daughter to see Nadine and we are so happy with the help and tools that she has provided our family. My daughter loves the play based therapy and looks forward to each session. All the staff we have worked with have been helpful and kind.

Both of my young daughters see Shannon Lawrence for play therapy to assist with general anxiety and one for OCD. Both of my girls love going and are always excited to go to their appointments, they are always very disappointed when it is time to leave. Having children struggle with anxiety is very emotional as a parent, Shannon has been very supportive and creative with how she is helping not only my kids, but myself and my spouse combat the challenges and individual needs of my kids. I cannot recommend her enough, she is absolutely amazing!

It makes such a difference having the opportunity to talk about every day situations that seem normal but are actually creating a lot of stress in our daily lives. Shannon has been amazing, listening patiently and asking the right questions to help me understand how to manage my expectations. She’s also given me tools and tips to improve my daily habits and I can finally feel myself again.
I am a better person, mom and partner.
I highly recommend her services.

My child received very good services from Mansi Parekh at crossroads collective. She is so friendly and polite and my child learns a lot from her. I wish if we can continue services from Mansi but because of moving I can’t bring my child again there and my child miss that place a lot he always miss the time he spend during session. I Want to says thanks to Mansi Parekh to teach so many things to my child.

Cassandra is amazing. She’s easy to get along with, but challenges you to work hard at healing without making you uncomfortable. 10/10 would recommend her to anyone

Shannon has been amazing with my 11 year old daughter, she’s been dealing with some anxiety and sensory overload for the last few years and she instantly connected with Shannon. She was excited to go and we noticed a change in her attitude right away!

2 of my sons have been seeing Shannon this past summer and it has been a great way to get to understand them a lot better. They both feel very at ease with her and she has been wonderful!

The clinic did a great job at assessing our needs along with that of our sons'

Tj Sandhu has helped me in ways that I cannot explain. In simply 3 sessions, she has already pulled me out of a place that I didn’t think I could get out of. She’s so caring and you feel so comfortable around her. I would recommend her to anyone. I’m so happy I found her as I will be keeping her as my counsellor as long as I can throughout life.

Shannon is great with children, very patient and insightful. The kids have fun at their sessions and receive support by her on expressing their emotions in a healthier manner and actively work on strengthening the sibling relationship. We also love Music Therapy with Aimee. She sparks a lot of joy and I can see first hand how healing music can be! I like that the family has access to behaviour intervention, play therapy, music therapy, individual and family counselling at Crossroads Collective. Those at the organization are also knowledgeable about AFU funding which is very helpful. I've met several therapists and all are fantastic!

Shannon Lawrence is very professional. She has been working with my daughter for the last 6 months. Shannon has developed programs that are very well presented and thought out. Her ability to connect with our daugher is amazing. I would highly recommend her for anyone who has a child dealing with ADHD, Anxiety and autism.

Both of my daughters go to Crossroads Collective and I often recommend their services to others. My youngest is Autistic and sees Shannon for play therapy and behavioural consulting and she has made such a difference in our home life by helping Sophie be able to express her emotions in a more functional manner. Sophie looks forward to her time with her and we love and appreciate all the gains we are seeing at home. I am seriously so thankful for the insight she has given me into our girl during our conversations as well.
My oldest is a preteen and sees Nadine for counselling. She has anxiety and Nadine has been teaching her tools to cope with her anxiety and work through it. Recently we had to start going a little less frequently and my daughter was very sad to not be able to see Nadine each week. I would say that itself shows how much she feels Nadine is helping her.
Everyone I have had contact with at Crossroads have been professional and warm, my girls love it there and I can’t recommend them enough.

Marianne has been a pleasure to work with. She brings a warm and welcoming demeanour mixed with her sense of humour to every session. I can't recommend her counselling services enough for any number of issues you may have.

I hard a time finding a place for my girls and I was recommended by a friend to here and I have been impressed. My oldest daughter sees Shannon and she has been amazing with her. My daughter is very comfortable and happy to see her. Shannon has been understanding, gentle and listens to what she has to say and works with my daughter in ways to combat her anxiety.

Honestly, I had called numerous places to inquire about play therapy for my child. And no one was getting back to me. I found Crossroads Collective’s number, and thought maybe I’d give it one last shot. They returned my call immediately. And from the second I heard Shannon’s voice I immediately felt comfortable and knew it was a great fit. There was a good reason no one had called me back from the other businesses. Shannon is friendly, understanding, empathic and great at listening and trying to address our concerns. My child has developed a great relationship with Shannon, in a short period of time, and is comfortable talking to her and is using some of the tools Shannon has suggested for her. I appreciate the time and effort Shannon puts into our appointments and helps provide me with with great material, links, strategies and tools that I can use to assist my child, and our family. I would highly recommend Shannon and her team at Crossroads! We are so thankful for their services.

Shannon is amazing! My daughter looks forward to her sessions with such excitement every week. I feel so blessed to have stumbled across a Facebook post on the Langley moms group that lead us to her. I have noticed a huge improvement in my daughter’s behaviour and anxiety since working with Shannon and am so happy with her progress. I would recommend her to anyone in a heartbeat.

My son has been seeing Nadine for a few months so far. She is amazing with him, helping him grow and helping him turn into a fine young man. Thank you Nadine.

Wonderful management and effective counsellors. We've worked with Crossroads for a year and have nothing but good things to say. Looking forward to a continued relationship.

AMAZING! I had been having so much trouble finding a team that could help me an my children, for anxiety, behaviours and just general wellness. Super understanding about my financial situation too. After several years of trying to find consistant help for my son, I now finally have that. Nadiene has been spectacular with him! And Lisa was a force to help me get the support I needed, making a case with my EAP progamme to get more sessions as they were being unethical.
And what can I say about Kelsy, Nadine's therapy dog? Just wow! What a natural.not only putting my children at ease in an unfamilar surrounding but I could tell she also knew that I was down.
What an amazing team at Crossroads. I can't thank them enough!

Crossroads collective has really helped us immensely! Our daughter has been seeing Shannon for anxiety/fear issues. We have seen so many improvements in such a short time!
Well thought out care plan and it is so easy to communicate to Shannon whenever we need to! Text.email.she makes herself available!
We have been so pleased and would recommend Shannon Lawrence/ Crossroads Collective to anyone!

I highly recommend Nadine for Play Therapy and Behavioural Intervention. She has made amazing strides with my daughter Madison. We are so pleased to work with her. She is the child whisperer!

Shannon has been amazing to work with. We were struggling with behaviours with my child who has anger issues. She helped him self regulate his emotions but also gave us parenting strategies that really helped. We would recommend her in a heart beat. We were also so pleased how she supported our family's emotional well being during the pandemic. She has a magic way of communicating with our child and helping us understand him better.

I have been seeing Jessica for Acupuncture services and she has been fantastic! The office is very modern and fresh looking. Everyone that I have met in the office has been very professional and friendly. I look forward to booking more appointments at Crossroads!

I would highly recommend Crossroads Collective. All the staff are very knowledgeable and friendly. My daughter sees Shannon L. And really connects with her.

Nadine has been working with my 10 year old for about a year. She has been doing wonders for our child and our family, helping us implement schedules and appropriate natural consequences. She has taken so much of the drama out of our lives by making things clear and concise for our child with ADHD. Thank you Nadine!

Nadine Viker is absolutely fabulous Behavioral Interventionist. She has done wonders with my 16 year old high functioning ASD child. Her therapy dog Kelsey is the highlight of my child’s time with Nadine.

I saw Lisa in person and she’s a very nice person in person. She is not qualified though to deal with crisis situations. Do not e-mail her or phone her. She agreed to help me over the phone when I was struggling, but then left me very much in distress, only trying to talk to me about 5 minutes out of our what I assumed was an allotted 50 minutes. She agreed to call me back after I e-mailed the hard stuff I couldn’t get out verbally, but then she simply ignored my very vulnerable e-mail and she now won’t help me to understand why she did that.

I found different help after I was ignored by Lisa and so I am still here in this world, but what she did still bothers me, so I asked her (a week or so later) what happened that morning, why she didn’t try to help me after I told her I so obviously needed help? I assumed it was some unfortunate misunderstanding but she just briefly said it wasn’t on purpose, she was simply busy.but.what? Busy during our scheduled time? I sent her the e-mail 8 minutes into the session as she requested, and then texted shortly after at 15 minutes into the session and.nothing back from her ever. Her response as to why I never heard from her again at such a difficult time for me doesn’t make sense, and not knowing the real reason why is very difficult for me now. It’s hard for me to trust another counsellor. And she won’t answer me anymore.

So please do not contact her if you are in need of serious help. For regular counselling though, I do think she’s very pleasant to talk with, and would likely be helpful for most people. She is a good person and has a good business. She is understanding of financial situations and makes you feel listened to and understood in a regular in person session.

I find the parking really easy and the office is clean and tidy and private. I really like being able to book appointments on line. I met with Darcy and she was really personable and easy to talk to. I have already recommended friends. It’s great to have this great resource in our neighbourhood.

LOVE Crossroads Collective! I have been lucky enough to connect with Marianne for massage.she is Amazing! The whole team is just super friendly and warm. I highly recommend them.

My experience with crossroads was wonderful! The space was beautiful and very inviting. You can tell a lot of hard work went into the office. The staff are very prosfessional and warm. I would recommend crossroads to everyone!