CVS Tours

Nice company with good tour guides. The 45 minute drive to Butchart Gardens went by quickly with the entertainment provided.

Hands down, Norm was the most unpleasant driver we have ever encountered. He has no business interacting with guests. I was traveling with some friends who had never been to Victoria. He chose to talk about the most bizarre topics like what he ate at a restaurant or about a hundred year old architect rather than any current points of interest. When we were close to Chinatown, churches, and other interesting or historic places, he mentioned NOTHING. Rather than talk about the beautiful harbor, he yammered on about one of the ships and said it was just as expensive as the Empress. Huge disappointment. Halfway to the gardens, I looked around and noticed most of the guests had their eyes closed because they appeared bored of listening to his monotoned voice and dull presentation. As we neared the gardens, I WHISPERED to my companions that since I had Canadian currency, I would take care of his tip from all of us. At that point, Norm erupted, stating that he could hear somebody talking, which meant that a person was talking louder than him and not letting the other people hear what he had to say. He proceeded to lecture for what seemed like an eternity about the riders not talking when he's talking. Absolutely insulting. Completely uncalled for. It went on and on. As he was spewing his verbal abuse, I placed the tip money back into my wallet. Unfortunately, we also had Norm on the return, and he was spouting the same useless information. When we got closer to the Empress Hotel, he started begging for a tip by saying that he collected Canadian and US currency serial numbers and could the riders help him out. Absolutely not! I was so embarrassed for my friends because this was their first impression of Victoria. He bragged that he had been driving for 13 years. How many other people during that time has he treated this way over the years that never said anything? Pathetic. Up to the writing of this review, I have been unable to speak with a manager about this employee. I would be glad to share additional information, including date and times, as well as some more personal observations of this employee. Please leave any contact information in the response, which I hope will be coming soon. Thank you.

I get that you’re giving a tour, but 10kmh in a 40kmh zone by bus 256 is unacceptable. Don’t hold up traffic.

Had a wonderful tour with driver Ed, so kind and charming. He really knows the city! And the ticket seller, Webber, was so helpful with advice at the kiosk. I recommend CVS tours for anyone.