Dawson International Truck Centres

Collaborated with Charlie (VP Operations) and the customer service team to effectively address a range of issues. Under Charlie's adept leadership, the situation was promptly rectified, ensuring swift resolution.

Steve Thomas is definitely our go to guy when it comes to quality service. Steve is always available to accomadate our companies needs and makes sure to give the best deal possible. Steve will go out of his way to make sure we receive product at our convenience. L. Bloomfield & Sons Logging Contractors Ltd appreciates Steve's customer service, thank you!

Service is absolutely disgraceful. This shop doesn't care about their work in any way.

I need 6 hours of working time to replace the oil seal, take a screw, and add up to a labor cost of 2000. They are too outrageous and do not have a standard process to charge arbitrarily

Without my consent I was charged $4344.77 on my credit card.

- UPDATE -

Mac the branch manager quickly resolved this issue. We went through what was done with the truck and a new revised invoice was posted. The genuine concern and honesty displayed with a problem at hand is an indicator of the integrity of the dealership. Working through problems is a staple in any industry and Dawson International in Kamloops is a testament of fairness for hardworking people. Thank you for the help, we will definitely be back.